Toyota of Watertown

I came in to trade my Toyota Rav 4 for the larger Toyota Highlander. Felix Rodriguez was so helpful and knew about all the accessories, and taught me how to use them. He spent a lot of time with me and my Highlander. Felix Rodriguez was so helpful and knew about all the accessories, and taught me how to use them. He spent a lot of time with me and my wife, and I would definitely recommend this dealership. More

The very bad - When my 2011 Toyota Camry Hybrid experienced water issues, I brought it to a Toyota dealership keeping my convenience in mind. Unfortunately, that dealership (in Braintree) failed me experienced water issues, I brought it to a Toyota dealership keeping my convenience in mind. Unfortunately, that dealership (in Braintree) failed me miserably. They diagnosed the issue without even properly evaluating my car - said it was a clogged AC drain. After I questioned the dealership about their diagnosis and disagreed, I was given substandard, horrible treatment. Apparently, requiring them to dry my carpets, so I could know that my issue was fully resolved was asking too much. To me, it seemed like the common sense thing to do. Literally, the dealership didn't even bother to mask their irritation and were barely civil. After they "fixed" the vehicle, I took it home that evening and the very next morning I found my front carpets were water logged again. Clearly, the issue was never resolved. The very good - At that point, I decided to go to Toyota of Watertown. Due to my poor experience in Braintree, I was expecting a difficult time, but was completely surprised by the high quality of customer service I received. In particular, Kamel exhibited the highest degree of professionalism, knowledge, and courtesy I have experienced at any dealership. He made sure the vehicle was thoroughly evaluated before providing a diagnosis (what a novel idea). As it turned out, the problem was with my windshield not with the AC drain. He ensured that my vehicle was taken care of properly and quickly. I will return to Toyota of Watertown for future service. A large part of that decision, is thanks to Kamel. He turned a stressful, ugly situation around and I couldn't be happier. Go there, see Kamel! More

Stephen was very professional and patient as we figured out which model was right for our family. He showed us a few model options and highlighted the features but allowed us to come to the decision oursel out which model was right for our family. He showed us a few model options and highlighted the features but allowed us to come to the decision ourselves (which we appreciated). We had two toddlers with us at each visit, which he didn't mind. The dealership has a children's toy room (and free cookies) which was a bonus. Adam, his son, is the general manager and was also wonderful. Adam gave us a TomTom as a gift when we decided not to upgrade to the navigation system. A thoughtful gesture. We highly recommend this dealership and salesmen. More

I live in Pawtucket Rhode Island and my mother lives in Belmont Mass. With about an hour of travel between us I needed the most time effective manner possible to get mom in a new vehicle. I was immediately Belmont Mass. With about an hour of travel between us I needed the most time effective manner possible to get mom in a new vehicle. I was immediately impressed with my conversation with Jon Warren. Jon was not only very direct and transparent but also a true gentleman and a pleasure to deal with. We struck up a deal over the phone, processed my deposit, and met within a few days to complete the transaction. We were transferred to Alex Hardy to complete the process. My mother was so pleased with the way Alex conducted himself that she felt compelled to give him a huge hug . Although I have personally purchased/leased many vehicles in my day I must say that Toyota of Watertown ranks number one with customer service. In fact, although I was currently on the fence about a vehicle acquisition, our treatment at this dealership persuaded me to lease a 2013 Avalon right on the spot. Keep up the good work! Joseph R. Gianino 95 Armistice Boulevard Pawtucket, Rhode Island More

Edwin Urena was my sales man last friday. He sold me a 2013 toyota camry. was wonderful. He went above and beyond to help me. He has taken a few calls and helped me with a few thing he did not have to hel 2013 toyota camry. was wonderful. He went above and beyond to help me. He has taken a few calls and helped me with a few thing he did not have to help me with. I would recommend anyone to ask for Edwin Urena if going to toyota of watertown to buy a car More

My interactions with the staff at Toyota of Watertown was excellent. Elkin Peranez, in particular, was courteous and professional, and he delivered the car that I wanted in a timely manner. I highly recommen excellent. Elkin Peranez, in particular, was courteous and professional, and he delivered the car that I wanted in a timely manner. I highly recommend this dealership, and I will continue to use them for the service of my 'new' used vehicle. More

I just leased a 2013 Toyota Rav 4 on July 3rd. and I absolutely love it. I had the best experience with Elkin. He is very helpful and knowledgable with the product. I went in and knew what I wanted and absolutely love it. I had the best experience with Elkin. He is very helpful and knowledgable with the product. I went in and knew what I wanted and how much I was willing to pay and Elkin did an amazing job and found me what I wanted, and was able to get me into the car and payments that fit my budget. I would definitely recommend Elkin to all that are going to get a car or SUV to go and see him at Toyota of Watertown. More

I had a great experience with this dealership, Edwin - the one who helped me to get the new 2013 prius was exceptionally nice and professional. The whole experience was quick and no hassle they happily ma the one who helped me to get the new 2013 prius was exceptionally nice and professional. The whole experience was quick and no hassle they happily match the low price I got from another toyota dealer and they got the color I wanted. Edwin was very patient during the whole process and did an exceptional job at explaining the advance electronic system in the prius. Thank you very much for your great service and definitely will recommend Edwin and this dealership to my friends. Please keep up the great service! More

I wanted to express my pleasant and exceptional service, from service advisor Kamel Khnaizir. I have never experienced such customer service, honesty, and expertise of his knowledge. I came to bring in my from service advisor Kamel Khnaizir. I have never experienced such customer service, honesty, and expertise of his knowledge. I came to bring in my vehicle for an inspection sticker during my lunch break, and I made it known that I was on my lunch break. Once I arrived immediately that took my car, serviced it, within 15 -20 minutes my car was ready with a new inspection sticker. I was in and out and back to work on time. Now that is exceptional service, thank you Kamel Khnaizir. Joy Jackson More

I have always bought new cars, but, when I decided to buy a car this year, I opted to look at used cars as well as new cars. I approached the task with more than a little bit of uncertainty. However, my sale a car this year, I opted to look at used cars as well as new cars. I approached the task with more than a little bit of uncertainty. However, my salesperson, Felix Rodriguez, actually made the process an enjoyable one. He is personable, knowledgeable, informative and clearly tries to make his customers' car buying experience a good one. At no time did I feel pressured or hurried into buying any car. I also found the Toyota Certified Pre-owned program very helpful. My experience at Toyota of Watertown was very positive, largely because of Felix, and I am very happy with my new (2011) car. I would definitely recommend Toyota of Watertown. More