Toyota of Watertown

While everyone we met at the Toyota of Watertown was friendly with us there is one representative "Steven Skolnick" who went above and beyond in making sure that he fulfilled all our needs. Not only was friendly with us there is one representative "Steven Skolnick" who went above and beyond in making sure that he fulfilled all our needs. Not only was he helpful and ready to answer all our questions, but he made sure that when we left the dealership we were nothing less than completely satisfied with our experience. For that, we are extremely grateful! More

I came to the dealership because I was having what I thought could be transmission issues. At first, the person who assisted me was hesitant to help me because he thought what I described sounded like u thought could be transmission issues. At first, the person who assisted me was hesitant to help me because he thought what I described sounded like unintended acceleration. I spoke with his manager, Kamel who I had worked with in the past. He understood my issue and he took the time to really figure this out. Multiple service agents looked at the car to try to identify a problem. Nothing showed up. Kamel didn't charge me for the time because the problem was not fixed. He was so friendly and kind and honestly he is what brings me back to this dealership. More

I got the BEST deal from Toyota of Watertown for my 2013 Toyota Corolla in tropical sea metallic (my top pick), thanks to Finance Manager Jon McGaw and Certified Sales Consultant Edwin Urena. Service was ve Toyota Corolla in tropical sea metallic (my top pick), thanks to Finance Manager Jon McGaw and Certified Sales Consultant Edwin Urena. Service was very efficient; and both were very easy to talk to. The two presented me with affordable and economical options to fit my tight budget as a graduate student. Jon McGaw in particular, called to check in almost everyday upon my purchase, and made sure I had the paperwork done for them to release my car at the soonest time possible. He has great marketing skills, which obviously worked, because he unapologetically let me buy in to the 2013 Toyota Corolla on a leasing contract, in just one sitting. As I dropped by Toyota of Watertown to only supposedly submit financial documents, little did I know that I would be getting my car on that very same day. I came unprepared for such a surprise. Edwin Urena made sure that I knew how to operate my car properly from the very first day I inquired. He taught me through a step-by-step procedure, how to personalize my car's features, i.e., connecting my iPhone to the car via BlueTooth, fixing the mirrors and headlights. He even assisted me on my test drive, which I believe also depicts utmost professionalism. Thanks a lot, Toyota of Watertown! More

I had a fantastic car buying experience here, owing in good part to the excellent customer service I received from my salesman Elkin Pereanez and John McGaw who handled the financing. Elkin never pressure good part to the excellent customer service I received from my salesman Elkin Pereanez and John McGaw who handled the financing. Elkin never pressured me or tried to upsell me beyond what I could pay. He never made me feel bad for purchasing a lower-priced used car. They both worked hard to make sure that I could finance the car in terms that I could afford and my happiness with the purchase was their number one concern. I expect that my car will last me many years (it IS a Toyota after all!), but when it's time to upgrade, I will be back and plan to purchase from Elkin again. They handle everything and made this car buying experience low-stress and easy. There is no running to the DMV or my car insurance company, or getting it inspected, everything is handled right at the dealership, including getting a duplicate title for my trade in! Maybe shopping at a big dealership is a little more expensive, but I know that I got a great value. More

I shopped around for a good while in search for my car. After over two weeks into my search I ended up at Toyota of Watertown. Everyone in the dealership was very professional and also incredibly fair. I g After over two weeks into my search I ended up at Toyota of Watertown. Everyone in the dealership was very professional and also incredibly fair. I got a great deal on a used 2012 Scion TC and the salesmen, Felix Rodriquez, was a huge help throughout the entire process. Everything was clearly stated and nothing was "hidden" when it came to signing papers. When I am to pick up my car, it was freshly detailed and looked amazing. Great experience and very good service, I highly recommend shopping here More

Steve Skolnick helped me redefine the expectations one should associate with client service when buying a vehicle. From the second I started working with Steve, he had a great attitude, was knowledgeable should associate with client service when buying a vehicle. From the second I started working with Steve, he had a great attitude, was knowledgeable about the car, and wanted me to have a great experience. The entire experience was a breeze, and Steve's warm personality made you feel great about buying a car. My wife and I are thrilled to have a new RAV4, and we look forward to growing into the vehicle. More

Nick is very knowledgeable and friendly as well as straight forward. This is unlike another Toyota dealer that we went to at Dorchester that after we arrived to look at the minivan but was told it wa straight forward. This is unlike another Toyota dealer that we went to at Dorchester that after we arrived to look at the minivan but was told it was sold and then they tried to sell us one with +100,000 miles. Nick is very informative and complete his follow-up that he promised as well as per our request. He has demonstrated how to close a sale with sincere attitude and knowing what his customer are expecting. I would not hesitate to recommend him to our friends who will be looking to replace their vehicle. A real nice guy and an asset to the company. More

My experience was quite good at this dealership with Elkin Pereanez. He was very charismatic and whereas other dealers would just drone on and on about the special features of the cars and whatnot, Elki Elkin Pereanez. He was very charismatic and whereas other dealers would just drone on and on about the special features of the cars and whatnot, Elkin asked us questions about how we felt about the car and its features, rather than just spewing facts at us. Thank you Elkin, I love my new car. More

We just recently leased a Scion XD in blue metallic streak from this dealer. Our sales person was Elkin Pereanez. We had an overall wonderful experience. The service was very friendly and efficient. We streak from this dealer. Our sales person was Elkin Pereanez. We had an overall wonderful experience. The service was very friendly and efficient. We knew exactly what we wanted and Elkin was able to get the car and process our application very quickly. We are very satisfied and will definitely go back and lease another car when the lease for this car is over. As an added bonus, their coffee/tea machine was great and I really enjoyed my two cups of green tea! More