Toyota of Watertown
Watertown, MA
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Quick and easy process Andrew was extremely helpful and responsive. I called him and explained what was going on with my vehicle and want I wanted to do. He called me back w Andrew was extremely helpful and responsive. I called him and explained what was going on with my vehicle and want I wanted to do. He called me back within 30 mins with all of my options and an already low price for the new vehicle. When we went in to drive the vehicle, he had one pulled up, ready and waiting. We were able to work a deal and were out of the dealership in 2 hours total. Talk about quick response times! He was extremely nice and very responsive. Would Highly recommend him. This is my 5th new car to buy, and Andrew, by far, was the easiest to work with. -Greg More
Great service This was my first time purchasing a new car and I was pretty nervous about it. I didn’t really know what to expect and what I surely want. I communica This was my first time purchasing a new car and I was pretty nervous about it. I didn’t really know what to expect and what I surely want. I communicated via phone and email with Evelyn the internet sales manager, she was extermely patience with me. Sent me a brochure of both the Camry and the Rav 4. to compare. We even discussed New VS used. Evelyn went threw the inventory with me via email and phone. After 2 weeks of talking back and fourth with Evelyn and finally making a decision. I decided to come in. I called Evelyn she book and appointment when I arrive she came out to greet me and set me up with a sales rep who help me and took me on a test drive. I walked out THAT day with a brand new Camry! Thank you to the entire Toyota Watertown Team special thanks to Evelyn for all her help! More
Not going to buy a car from these folks So on 11/4 I was in this dealership looking to buy a new (2017) Prius and the business manager gave me a quote for $24,900 (Cash price, before incenti So on 11/4 I was in this dealership looking to buy a new (2017) Prius and the business manager gave me a quote for $24,900 (Cash price, before incentives, taxes and fees). This nets out to 24,951 when you adjust for TOM cash back, taxes and fees but we'll stick with cash prices. A couple of weeks later of of their internet sales folks sent me an email and said they'd sweeten the deal and the new cash price was $23548, actually a pretty good price for that car. Last night (the night of the last day of the month-11/30) the internet sales lady called and said she checked with her manager and if I could come in they'd give me a substantially better price. I told her I had plans already but she convinced me to come in anyway. I did and met with a new salesman and the price he gave me was $25200. I said this wasn't exactly a substantially better price and he got his manager who tried to tell me that the other quotes were all net incentives (eg. $2k from Toyota) - They weren't. I showed him the email conversation where I asked this and he said he was sorry but he couldn't sell the car for that price. Folks seem to like the service dept, I'd stay away from the sales force. More
Excellent Service From Kamel Khnaizir and Team Went to Kamel Khnaizir with an issue that had me rather upset. He seemed to drop everything to try to make it right including letting me use a rental Went to Kamel Khnaizir with an issue that had me rather upset. He seemed to drop everything to try to make it right including letting me use a rental car for the day. Would highly recommend working with Kamel because he cares about making sure people feel valued and not just part of the bottom line. This type of service keeps me coming back to Toyota of Watertown where I've been going for almost a decade at this point. More
Elkin Pereanez - Sales Rep if you happen to be at this dealership. Don't see anyone else. Elking works from the heart with your best interest in mind. It's very refreshing and s if you happen to be at this dealership. Don't see anyone else. Elking works from the heart with your best interest in mind. It's very refreshing and satisfying to do business with him. You don't only buy / lease a car - you make a contact that will be invaluable for the future. He wants you to have his cellphone on speed dial. He calls you back. He's the best. More
Again awesome service!! Thanks again to Steve and Adam Skolnick with awesome assistance as I lease my 3rd Sienna van !!! Also thanks to Stanley Schwartz for excellent advice Thanks again to Steve and Adam Skolnick with awesome assistance as I lease my 3rd Sienna van !!! Also thanks to Stanley Schwartz for excellent advice with paperwork!! Kamel in service again is amazing!! Definitely all areas are 5 stars!!!!! More
Easy decision Mr. Steve gave me patient, personal service that enabled me to make an informed decision on my 2018 RAV4. He took me through the process, made sure I Mr. Steve gave me patient, personal service that enabled me to make an informed decision on my 2018 RAV4. He took me through the process, made sure I understood the pros and cons of my decision. Mr, Steve even went back to get my ezpass transponder which I had totally forgotten about from my old car.He took his time and did n't rush me. This my 3 rd vehicle from this dealer and I will be back for the next one. An awesome car with great service. More
Great Car Buying Experience I had a great experience at Toyota of Watertown purchasing my new car. Steve, my salesman, was extremely knowledgeable and made me feel very comfortab I had a great experience at Toyota of Watertown purchasing my new car. Steve, my salesman, was extremely knowledgeable and made me feel very comfortable, never pressured or that I was being taken advantage of, it was a pleasure dealing with him. Thank you to all of the others in the office as well, their friendliness and kindness towards my elderly mother was very much appreciated! More
Ecellent Customer Service I was very impressed with the friendliness and quality customer service I received from Steven Skolnick and other member of the Toyota team at Wate I was very impressed with the friendliness and quality customer service I received from Steven Skolnick and other member of the Toyota team at Watertown. Steven was very friendly , patient, and helpful. He fully understood my needs and steered and me to best vehicle for me. Stan in the business office was also very helpful and quickly took care of all the financial aspects of the deal. Overall, I'm very pleased with the manner in which I was treated and the friendliness of the all of the people I interacted with at Toyota of Watertown. More
Sales Experience Sales person was very helpful and friendly, definitely coming back next time. Great team in general very satisfied with the overall experience and wil Sales person was very helpful and friendly, definitely coming back next time. Great team in general very satisfied with the overall experience and will definitely recommend this dealership. More