Toyota of Watertown

Great service! Today I came because the driver's seat would not move forward and backward and Kevin Dasilva was very friendly and helpful and honest to me. Today I came because the driver's seat would not move forward and backward and Kevin Dasilva was very friendly and helpful and honest to me. More

Excellent service! And Kamel is wonderful! I had a faulty air bag light on my dashboard, and when I considered waiting to have someone look at it, Kamel stressed the importance of that particul I had a faulty air bag light on my dashboard, and when I considered waiting to have someone look at it, Kamel stressed the importance of that particular warning light and the urgent need to do the repair. I was heading on a driving trip in a day so time was of the essence. Kamel went above and beyond to squeeze me in and do the service within my time limit. Kamel ALWAYS provides incredible, top-notch, helpful and smart attention each and every time I need his help. He patiently counsels me on what to repair immediately and what can wait. He consistently takes care of my needs as if I am the only customer that matters - even though there is usually a string of people getting service and I know all of us feel we are getting his undivided attention. if the world at large had more people like Kamel, our world would be happier, healthier, full of expertise and loaded with smarts and kindness. Thank you for once again being a consummate professional and friendly service manager, Kamel. I can always count on you, and for that I am a devoted and dedicated client. More

Excellent George was recommended by a friend of mine. He was very helpful and professional, orienting me through different options! I got a Corolla thanks to hi George was recommended by a friend of mine. He was very helpful and professional, orienting me through different options! I got a Corolla thanks to his advices that clear my views about what I really needed! Great choice by a real professional. More

Toyota Success Unbelievable sales and service at Watertown Toyota. Was able to trade in my old car and buy a New Toyota Camry without any hassle . They made su Unbelievable sales and service at Watertown Toyota. Was able to trade in my old car and buy a New Toyota Camry without any hassle . They made sure I got everything I wanted at a price that I could afford . More

Highlander person Steve Skolnick gave me a great deal, great service , traded my 2015 highlander for 2018 highlander 👍🏻 Always serviced my cars there Steve showed me Steve Skolnick gave me a great deal, great service , traded my 2015 highlander for 2018 highlander 👍🏻 Always serviced my cars there Steve showed me the differences between the cars and sold me on the spot. Steve is a very special person and Toyota of Watertown is a special dealer More

Amazing car buying experience Wonderful experience at Toyota of Watertown this afternoon. I took my grandmother to trade her car in for a new Toyota Camry. Very friendly people and Wonderful experience at Toyota of Watertown this afternoon. I took my grandmother to trade her car in for a new Toyota Camry. Very friendly people and efficient in getting the car buying process done. Many many thanks to Elkin Pereanez who was our salesman today and helped my grandmother with her new purchase. Elkin treated us like family, made the car buying process very smooth, and explained everything in great detail. We highly recommend this dealership and definitely go see Elkin for a great car buying experience!! More

Too hard to get your calls answered I have a 2017 Rav4 Hybrid that is about a year old now. On Saturday in Arlington I hit a curb and my tire popped, because the dealership I purchased m I have a 2017 Rav4 Hybrid that is about a year old now. On Saturday in Arlington I hit a curb and my tire popped, because the dealership I purchased my car from neglected to tell me I had wheel locks on my car, the first guy who was sent to fix it told me it would need to be towed to a dealership. Since Toyota of Watertown was the closest dealership open on Sunday's Toyota Care took it to this dealership. Now when I talked to the Toyota Care lady I was told to call Toyota of Watertown to arrange for service so I did. I was told they probably wouldn't be able to look at the car until Monday. It's just a popped tire it take 10 minutes to look at and decide it needs to be replaced. I was told I would receive a call when my car arrived on Saturday. Nothing. On Sunday I called to see if my car was there. The phone was answered by someone who didn't know. Why someone is paid to answer the phones and give no information I don't understand. Finally someone from the bodyshop called me back and said they couldn't get the tire until Monday, and that my tire coverage would cover the repair. Now i'm pretty sure I don't have tire coverage, so that was a lie. On Monday I tried calling but never got through or my calls returned. On Tuesday I called at 7:30 am to see if it was ready to picked up. I left messages, talked to the same unhelpful receptionist and again no one would call me back so I went down to the dealership. More of the same. No one in the service wanted to help. I was sent to the reception desk. "We don't know where your car is or if it's ready." It's been there for 3 days for a tire. There is no reason why I wasn't ready at 8:30 when I got there. Finally at 9 am my car is ready, $250. No one bothered to ask me if putting a $250 tire on my car was ok. Car dealerships are supposed to get your permission before spending money fixing your car. Never, ever again. More

Drove 150 miles to buy car from them I requested an internet quote from this dealer and a few others in my region for a new Corolla. Sweenda Jeanbart got back to me promptly with a quote I requested an internet quote from this dealer and a few others in my region for a new Corolla. Sweenda Jeanbart got back to me promptly with a quote well under my local dealer's out the door price. I gave my local dealer the opportunity to get close to the price, they couldn't. Local dealer warned me this could be a bait and switch or I would be forced to buy extras to get the offered car price if I make the drive. I drove the 150 miles on Memorial day, met with George Andrikidis in sales, test drove the car. Then met with Manny Ferreira in finance (no pressure tactics to buy extras) and paid exactly the agreed upon price for the car. Sweenda also made her way out to say hi during my visit. It only took 1.5 hours and it was done. I couldn't take the car since I lived in another state, they agreed to drive it to meet me at my local DMV office to take care of registration/taxes with me. Sarkis Shamshoyan coordinated the delivery of the car to my local DMV. Two days later I met a great retired gentlemen Harry who drove the car to my local DMV, we went through the paperwork and the car was mine. No issues what so ever with the process and well worth the savings compared to the local dealer. More