Toyota of Watertown

Toyota of Watertown—ask for Javier Javier made my car purchase painless and stress-free. He took me on a few test drives and let me figure out what I wanted. He’s definitely not a pushy Javier made my car purchase painless and stress-free. He took me on a few test drives and let me figure out what I wanted. He’s definitely not a pushy car salesman type, which was a relief. I was considering Carvana to not have to deal with it all, but honestly, if the right person helps you, it’s so much easier to do it in person at a dealership. And that person is Javier. He’s patient, soft-spoken, answers all of your questions, and he’s someone you can trust. Ask for Javier. More

Karim dunkin Edwin is the best tallented guy in the business I purchased 2 cars from him no pressure very professional. The follow up after purchase Always th Edwin is the best tallented guy in the business I purchased 2 cars from him no pressure very professional. The follow up after purchase Always there for his customers - family as he called them - Karim Dunkin’ More

The best dealership” experience ! Mehdi Benmoussa has deep product’ knowlege and excellent selling skills! Mehdi was very professional, nice and knows how to sell the assigned produc Mehdi Benmoussa has deep product’ knowlege and excellent selling skills! Mehdi was very professional, nice and knows how to sell the assigned products. He listens carfully to what you need, gives you advices and doesn’t do push sales like other salespersons ! He knows everything about each car even teh small details!! I had the best customer service experience at this dealership (Toyota of Watertown). Other employees are also very friendly and professionals. Would recommend this location and Mehdi Benmoussa as a salesman. You will be very pleased with his offers !! More

Outstanding and professional! Alex and Steve deliver outstanding and professional courtesy and customer attention along with a car! I've been a customer for 10 years and recommend Alex and Steve deliver outstanding and professional courtesy and customer attention along with a car! I've been a customer for 10 years and recommend them 100%!!! More

Great Service! My salesman (Elkin Pereanez) was great in helping me purchasing my first car. He was straight to the point and helped me get the best deal and rate as My salesman (Elkin Pereanez) was great in helping me purchasing my first car. He was straight to the point and helped me get the best deal and rate as possible! More

Unprofessional and unreliable staff This dealership is so unprofessional and unreliable. I decided to keep my lease and I was told that I had to rent a car because the car needed to be i This dealership is so unprofessional and unreliable. I decided to keep my lease and I was told that I had to rent a car because the car needed to be inspected and registered. They didn't offer me a loaner like other Toyota dealerships have. I rented a car with the "dealership's discount" of $35. I was told by the sales person who was going on vacation that once my car is done with inspection and registration, I will receive a call from the service advisor having me to pick up my car when it's ready. I was told that it may take 2-3 weeks. I left my car Sept 4th. I called on the 3rd week on Sept 18 to ask about my car and no one returned my call nor email. I called again on Sept 19 and again nothing. I had to drag my boyfriend in this and had him call and no one answered. I finally received a call from the sale's person who sold me the car at 6 pm on Sept 20th stating that my car was ready but he does not know where the service people placed it. I went on Sept 21st to pick up my car. I looked at the registration and inspection sticker and my car was ready on Sept 12. I was soooo furious cause I paid $695 on a rental when I could have paid half of it if I would have received the call on Sept 12th. I have sent several emails to the sales person and the lease specialist asking for the dealership to reimburse me half of the rental since they were irresponsible in not calling me on Sept 12th. They only offered me 200 to shut me up cause I have been sending email but I refused to accept because they are the ones who messed up not me. They have poor service and poor follow through....not recommending any of my family nor friends to this dealership. And who ever in the service area that registered and inspected my car was did not call me about my car being ready and I don't know the name of tge person who did the service so I'm unable to rate them....wish I could have. And as of the sales person Edwin, I think that he needs to be more professional in returning emails and calls. More

Great Service I had a great experience of getting my new Toyota, George was very helpful on my decisions ! i firmly recommend this place ! The process was pretty qu I had a great experience of getting my new Toyota, George was very helpful on my decisions ! i firmly recommend this place ! The process was pretty quick and easy to deal with . More

They still believe in treating the customer with respect I have had some difficulties with my 2017 Tundra Kamel has been great patient with me and the process Jay Warren has been very good about listening t I have had some difficulties with my 2017 Tundra Kamel has been great patient with me and the process Jay Warren has been very good about listening to me. You have to respect the willingness of this service department to take care of it’s customers. More

Awesome car & Great Service I was driving a vehicle that wasn't up to par with the amount of driving I do on a yearly basis. It really sucked because I had just gotten the car a I was driving a vehicle that wasn't up to par with the amount of driving I do on a yearly basis. It really sucked because I had just gotten the car a year before at another dealership in Sharon. Within the year I had my vehicle, I had to put in over a 1000.00 into repairs, I was pissed! I needed a reliable car that I knew would last me for a while, during my remaining 20s. I came in on a Saturday, about 3 weeks ago, and Ben Lentoni was the first person that introduced himself to me and narrowed down what I wanted in a vehicle, he showed me some that I wasn't too crazy about, but then I came in last week, and he found something that he knew I would like... Plus the price was great! He made sure I really liked the car, insured all the items that I needed were in the car, he showed no pressure in getting a sale but to ensure that my safety and what I liked came first. The other members were great as well, made the process extremely smooth (Plus they offer amazing Popcorn). I received my car the following day, in tip top shape. I would recommend this place if you want a reliable Toyota, they ensure what they are selling you is in great condition, unlike other dealerships I've been to. Not to mention, this is my first Toyota, so I am super excited as my grandmother is die hard for Toyota's, she swears by them! More

Great experience buying my new Toyota Corolla. I had a very good and wonderful experience buying my new Toyota Corolla today. Steve was very helpful, and made the process pleasant and very efficien I had a very good and wonderful experience buying my new Toyota Corolla today. Steve was very helpful, and made the process pleasant and very efficient. An overall 5 star experience. Thanks. More