Toyota of Watertown

My friend recently purchased a car from this dealership. I was with her every step of the way so I was able to observe every aspect. I would 100% use this dealer to purchase a new car myself in the future. I was with her every step of the way so I was able to observe every aspect. I would 100% use this dealer to purchase a new car myself in the future. Toyoto of Watertown gave us our best experience in dealing with several dealerships in the are. More

After having three hours of our time wasted a this dealer, I feel it my duty to warm others. Wife and I were serious about getting a new Toyota RAV4, all cash deal. Walked in and got service right a dealer, I feel it my duty to warm others. Wife and I were serious about getting a new Toyota RAV4, all cash deal. Walked in and got service right away, took us through every detail, every option, etc. Test drive went well, so now we are on to getting a price. At this point, everything went into slow motion - it took us TWO HOURS to get a price out of them. Mostly this was because they asked dozen of questions of about what was important for us in the car - I think they just wanted to find out how high they could start. We had a trade in to which was appraised there; were warned though that 'the market was soft for manual transmissions'. Sure, sure. Finally, I think the guy just made up the numbers; the worst part was the MSRP was literally $3500 over the published MSRP for the vehicle! We would have had to start at about $8000 under the price they offered to get a fair deal - this is on 21K car! Waste of time, never go there. More

I got to that dealer which is fairly close to my home looking to purchase a new 08 Tundra. The dealer sent me Rita, a sales rep that did not know anything about the truck confusing from prices to cabin m looking to purchase a new 08 Tundra. The dealer sent me Rita, a sales rep that did not know anything about the truck confusing from prices to cabin models, something I couldnt resist and ended leaving the dealer. PLEASE GIVE TO YOU SALES REP A LITTLE INFO ABOUT WHAT THEY ARE TRYING TO SELL!! More

I knew which car I wanted and I had my own financing set up, but they strung me along for hours and kept pushing their own financing and protection-racket extended warranty crap. They were not flexible a up, but they strung me along for hours and kept pushing their own financing and protection-racket extended warranty crap. They were not flexible at all on price and offered nothing (literally nothing) for my trade in. I still bought the car because I wanted that car. the day before I picked it up, the salesman said it was "all set." When I arrived to pick the car up, it was "almost ready." It continued to be "almost ready" for three hours and forty five minutes. the salesman kissed my butt and made excuses all day but got nothing done. I finally took the car away before they were done cleaning it. When I complained to the manager about the poor service, he blew me off. DO NOT LET ANYONE YOU LIKE GO TO TOYOTA OF WATERTOWN. More

I was shopping for a 2008 Toyota Camry for my son. I went online to vehix.com and my information was sent to 5 dealerships to respond to me. I received a generic preprinted pricing form with the same p went online to vehix.com and my information was sent to 5 dealerships to respond to me. I received a generic preprinted pricing form with the same price from each. Mike was the only one who replied personally and came in with a lower price. I badgered him with questions thru email and he answered each one right away. He was so easy to deal with and I really felt he was being "honest". When I went in to sign the papers, it was the easiest, fastest purchase I have ever made. I was not rushed and everything was explained until I felt comfortable and understood all the papers. I would not hesitate to recommend Mike and/or this dealership to family and friends. Deb Marino More

I purchased a vehicle, including a trade, in which it took them three weeks to get me my car. And then when I came back to take delivery, Helvio told me my car was worth $2,000 less because of the extra took them three weeks to get me my car. And then when I came back to take delivery, Helvio told me my car was worth $2,000 less because of the extra miles I put on it in three weeks. I find that to be very unprofessional and unethical. He's a good actor. Says thing you want to hear, but none of it is true. I will never buy a car from there again. More

I was looking for a Prius with a very specific package and color combination. Mike was able to give me a very nice quote, however, they did not have the car in stock and did not know when it would be in s and color combination. Mike was able to give me a very nice quote, however, they did not have the car in stock and did not know when it would be in stock. While the price was the best out of everyone I dealt with, some red flags were raised when I looked up their BBB rating, which was unsatisfactory (6 complaints over the past 3 years), and their rating on this site (1.5 at the time of search). The best places I found were Acton and Lexington Toyota. More

I was very surprised by the lack of service I received. I asked to test drive the RAV4. I was already a little nervous about driving a car that was much bigger than I'm used to. The salesman drove the ca I asked to test drive the RAV4. I was already a little nervous about driving a car that was much bigger than I'm used to. The salesman drove the car through the service garage and put it halfway into the showroom. I had to back the car out of the service garage, through a minefield of cars, and then turn it around to get out of the parking lot. Nobody came with me on the test drive so I had no idea where I was going. When I got back I couldn't find anyone to give the keys too, and when I asked for an info packet on the car, it took them 20 minutes to get it for me. They certainly weren't busy because most of the salesmen were standing around at the front. It may be because I was young and female, but I felt like they didn't want to sell me a car. I would never buy a car here much less go back to look. More

Traditionally, Toyota has been the car for the middle class, but Toyota Service is now a luxury reserved only for wealthy Americans. The service will be done right, you get the royal treatment, but now o class, but Toyota Service is now a luxury reserved only for wealthy Americans. The service will be done right, you get the royal treatment, but now only royalty can afford it. Longevity being its strong point, I have had a good experience with my Toyota overall, until today. “The cost for service”, my neighborhood Toyota of Watertown, said: ”is $1,918.00” These are not vital drive-train or electrical repairs, just routine maintenance. No one seems to know what ERG and VSV valves are or what they do, but based on the cost they must be made of solid gold, garnished with diamonds. Since I drove it off the lot, this vehicle has received tender loving care. The total dealer recommended routine repair cost is clearly 12% of the sticker price of the vehicle when I bought it new! Toyota manufacturing costs are trimmed and cut by relentless force of management and oversight. They ought to apply the same passion to lowering service costs. Sorry Toyota, we don’t want parts made of gold. Please give us simple, reasonable repairs at a fair price. More

Don't walk, RUN from this dealer! They were running out to get the car for me to test drive before I even got ONE question out?? Why on earth would I test drive a car that's not what I want? Are these dea to get the car for me to test drive before I even got ONE question out?? Why on earth would I test drive a car that's not what I want? Are these dealers for real? I just walked out after they seemed annoyed that I had questions about the kind of CAR I WANTED TO PURCHASE. (lol) More