Toyota of Wallingford - Service Center

I bought a Prius from this dealer in 2006, with an extended warranty. Part of the warranty required that I get service at this dealer and this dealer only. I complied with that. About 5000 miles af extended warranty. Part of the warranty required that I get service at this dealer and this dealer only. I complied with that. About 5000 miles after the warranty ended, my car broke down, with a dead battery. The Toyota dealer that I took it to (not Toyota of Wallingford) explained that the Prius is sensitive, and the oil had been over-filled, going into the intake. Over time, that caused the battery to work too hard and killed it. I called Toyota of Wallingford, the only people to ever work on my car until the breakdown, and explained the situation. Here is the timeline of what happened: 3/18 - car broke down. 3/19 - fixed. 3/21 - called and spoke with Diane, explaining the situation. I asked to be re-imbursed for the cost of repair, as it had been explained to me that the damage was caused by overfill of oil, and that had to be done at Toyota of Wallingford. 3/25 - called to follow-up since I hadn't heard back, spoke with Karen. 3/30 - called and was told by receptionist that I was on Diane's to-do list and she would call me that day. I did not hear from her. 4/4 - called and was told by receptionist Diane would call back that day. I said that I had been told that before and I would call her supervisor if I didn't hear back. Diane called that day to tell me that although they had done all the service on my car, they would not re-imburse me. I expressed my displeasure. Diane told me that she would let Karen know I was not happy and Karen would call me. 4/11 - I still had not heard from Karen, so I called and asked for Steve, Sr. I left a message explaing that my complaint was that I had to hound customer service, that they would not call me back. 4/19 - never heard back from Steve. Called and asked to speak with him again, but he is now on vacation. Asked for Karen and was told she was unavailable. The customer service is atrocious. The least they can do is respond to my calls and actually call back when they say they will. More

Wow. We brought my 4-Runner in for service (140,000 miles). Like everything else that ages, my 4-Runner needed a bit of TLC; including transmission service, tires and wheel alignment; assorted bulbs, miles). Like everything else that ages, my 4-Runner needed a bit of TLC; including transmission service, tires and wheel alignment; assorted bulbs, belts, wipers, plugs, wires, oil and filters. They did everything in one business day and the car was returned to us a lot cleaner than when it was brought in. The vehicle runs like new. Needless to say, we are extremely pleased with the service at Wallingford and use them for both the 4-Runner and our Avalon. Unlike a dealer on the shoreline, Toyota of Wallingford values its customers and acts accordingly. We give them a two-thumbs-up. More

The first time I brought my Avalon for an oil change I was very impressed with the friendliness of everyone I encountered: smiles, and good mornings from everyone. Staff telephoned me when the car was rea was very impressed with the friendliness of everyone I encountered: smiles, and good mornings from everyone. Staff telephoned me when the car was ready, offered a ride back and forth, and followed up to see if I was satisfied with the service. If anything is out of the normal (which is rare) I receive a call to let me know. Recently there was a noise in the engine which was initially difficult to pinpoint, but with perseverance it was diagnosed, the water pump replaced and problem solved. Staff has saved me money and time with their excellent service and my car with its 154,000 miles runs like a dream. I drive my car an hour to get here because of the service. Nothing on the shoreline where I live compares. More

This service dept has 1 of the best people working she was very polite And knew what she was talking about her name is Kate Hunter when ever I ask anything if she didn't know the answer she found it 4 me was very polite And knew what she was talking about her name is Kate Hunter when ever I ask anything if she didn't know the answer she found it 4 me . And any one else there i talked to just in passing was also very polite I'd rate the dealership A+ all the way More

Greeted with friendly personnel. Loaner car waiting for me. Car fixed to my satisfaction. I could not ask for any better service. I always owned Fords and their service was very good. Toyota beats them me. Car fixed to my satisfaction. I could not ask for any better service. I always owned Fords and their service was very good. Toyota beats them out. My next car will be another Toyota and I will return to Toyota of Wallingford. From Sales to Service, they are great. More

I love going to the dealership. Bob is always so friendly and is helpful whenever we take any of our vehicles there for service. I will continue to use this dealership exclusively because of Bob. friendly and is helpful whenever we take any of our vehicles there for service. I will continue to use this dealership exclusively because of Bob. Thanks for a great service representative. The dealership should be happy to have such a great employee. More

My 2007 Camry was in for a Transmission shift problem, wich was to be repaired. When I got the car back, it is still not right.It shifts differently, a little bit like a truck. This to me is obvious and wich was to be repaired. When I got the car back, it is still not right.It shifts differently, a little bit like a truck. This to me is obvious and if the car was really test driven it should have been fixed before the car was returned to me. I also have a bad squeak in my dashboard, this has been in your shop twice to be fixed although your records only show once. I spent apx $1500.00 on an extended warranty that covers supposedly all problems including electronics. I was told that the dash was not under warranty anymore and I was now only covered for the powertrain, wich i got when purchased this car as a certified used car. So what do I get for my $1500.00? Even if the dash was no longer under warranty you should have repaired it, because if you fixed it right in the first place it would not be an issue now. You seem to be trying to get out of warranty work and if i had to pay for trans repair you would have spent more time making sure it was right. I dealt with Katey at service who is very profesional and nice but that didn't get my car fixed. This has been a bad winter and with all the snow it is difficult to be without my car. When I set up an appt. for service I expect to get my car back fixed. I feel like I was duped into purchasing the extended warranty.I would not reccommend yor dealership because the warranty shell game is no way to treat a customer. Mark Warner More

We are a family who all have purchased cars (5) at Wallingford Toyota. Great Sales people, got best purchase price, and financing. The Service department is so terrific. Easy to do business with, ar Wallingford Toyota. Great Sales people, got best purchase price, and financing. The Service department is so terrific. Easy to do business with, arrange appointments, shuttle service, Jon, Service Rep., has knowledge about vehicles, is pleasant, friendly, always remembers your name. It's a real joy having our cars maintained at Wallingford Toyota. We recommend them to all our friends, relatives and coworkers shopping for the best vehicles and Car dealer. More

I've recently went in for my 25k mile service on my 2009 Rav4. In the past I've never had a problem with their service dept but on this visit I have to say I am disappointed in their quality control. An oil Rav4. In the past I've never had a problem with their service dept but on this visit I have to say I am disappointed in their quality control. An oil change was performed but someone left the old oil change tag on the windshield, I had to check the invoice to make sure they did the oil change. There is no excuse for the tag not to be changed. Then 2-3 weeks later my low tire pressure warning light comes on. It was a simple fix of putting air in my tires and I did keep a close eye on the pressure for the next few days in case I did have a slow leak. I did discovered my spare (also in the loop for checking pressure which is a great feature to have)was at 20 lbs and also my 2 rear tires were slightly above 22-23lbs, and a front was at 29lbs. Are they not checking tire pressure anymore during a service? I understand that with a change in temperature that tire pressures can change slightly, but I find it hard to believe my light warning light will turn on just 3 weeks after a major service unless they did not check the tires. I usually request a tire rotation but I think I'll start marking my tires with chalk from now on to see if they are really doing it. I originally chose Wallingford Toyota based on quality and reputation, but I'm concerned that they are slipping in the quality dept. On a minor note, I make my appointments for Saturday morning and prefer to drop my car off the night before, but this time it wasn't ready until after 3:30pm that day! Come on guys, considering the shortcuts you've taken I would expect my car to be finished by lunch. More

This guy had a very cocky attitude, rude and talked down to me. Made me feel like I was a idiot about my car. Your dealership does not need people working that cannot treat your customers this way. I perso to me. Made me feel like I was a idiot about my car. Your dealership does not need people working that cannot treat your customers this way. I personally will be taking my business elsewhere from now on. More