Toyota of Wallingford - Service Center

Toyota of Wallingford is wonderful! I have owned my Toyota for four years and have had great experiences every time I have gone to the service department. Katey Hunter in the service department is fan Toyota for four years and have had great experiences every time I have gone to the service department. Katey Hunter in the service department is fantastic! It says a lot for a business when you have a knowledgeable staff member who is always willing to help and go the extra mile. Before the service department fixes, changes or replaces any part we always receive a call from Katey explaining in detail the findings along with a cost. This information is truly helpful and doesn't go unnoticed. We will continue to recommend this dealer to all of our family and friends. More

Katey Hunter is awesome, stellar, and fantastic!!! She *always* comes through on whatever she says, is courteous, friendly, efficient, and goes the extra five miles for the customer!! Whenever I make my *always* comes through on whatever she says, is courteous, friendly, efficient, and goes the extra five miles for the customer!! Whenever I make my service appointments, I *always* do it through Katey, and I am then ensured on a great customer experience!!! More

My experince with toyota of Wallingford is nothing but great. Katy is personable . knowlegable, friendly ,courteous and has the right answers for you when ever you ask her. I have been going there since great. Katy is personable . knowlegable, friendly ,courteous and has the right answers for you when ever you ask her. I have been going there since I purchased my sienna a 2004 in 2003. The salesman was very business like and worked for the company as well as the customer The salesmans name was Dave Goduti. More

I bought a Prius from this dealer in 2006, with an extended warranty. Part of the warranty required that I get service at this dealer and this dealer only. I complied with that. About 5000 miles af extended warranty. Part of the warranty required that I get service at this dealer and this dealer only. I complied with that. About 5000 miles after the warranty ended, my car broke down, with a dead battery. The Toyota dealer that I took it to (not Toyota of Wallingford) explained that the Prius is sensitive, and the oil had been over-filled, going into the intake. Over time, that caused the battery to work too hard and killed it. I called Toyota of Wallingford, the only people to ever work on my car until the breakdown, and explained the situation. Here is the timeline of what happened: 3/18 - car broke down. 3/19 - fixed. 3/21 - called and spoke with Diane, explaining the situation. I asked to be re-imbursed for the cost of repair, as it had been explained to me that the damage was caused by overfill of oil, and that had to be done at Toyota of Wallingford. 3/25 - called to follow-up since I hadn't heard back, spoke with Karen. 3/30 - called and was told by receptionist that I was on Diane's to-do list and she would call me that day. I did not hear from her. 4/4 - called and was told by receptionist Diane would call back that day. I said that I had been told that before and I would call her supervisor if I didn't hear back. Diane called that day to tell me that although they had done all the service on my car, they would not re-imburse me. I expressed my displeasure. Diane told me that she would let Karen know I was not happy and Karen would call me. 4/11 - I still had not heard from Karen, so I called and asked for Steve, Sr. I left a message explaing that my complaint was that I had to hound customer service, that they would not call me back. 4/19 - never heard back from Steve. Called and asked to speak with him again, but he is now on vacation. Asked for Karen and was told she was unavailable. The customer service is atrocious. The least they can do is respond to my calls and actually call back when they say they will. More

Wow. We brought my 4-Runner in for service (140,000 miles). Like everything else that ages, my 4-Runner needed a bit of TLC; including transmission service, tires and wheel alignment; assorted bulbs, miles). Like everything else that ages, my 4-Runner needed a bit of TLC; including transmission service, tires and wheel alignment; assorted bulbs, belts, wipers, plugs, wires, oil and filters. They did everything in one business day and the car was returned to us a lot cleaner than when it was brought in. The vehicle runs like new. Needless to say, we are extremely pleased with the service at Wallingford and use them for both the 4-Runner and our Avalon. Unlike a dealer on the shoreline, Toyota of Wallingford values its customers and acts accordingly. We give them a two-thumbs-up. More

The first time I brought my Avalon for an oil change I was very impressed with the friendliness of everyone I encountered: smiles, and good mornings from everyone. Staff telephoned me when the car was rea was very impressed with the friendliness of everyone I encountered: smiles, and good mornings from everyone. Staff telephoned me when the car was ready, offered a ride back and forth, and followed up to see if I was satisfied with the service. If anything is out of the normal (which is rare) I receive a call to let me know. Recently there was a noise in the engine which was initially difficult to pinpoint, but with perseverance it was diagnosed, the water pump replaced and problem solved. Staff has saved me money and time with their excellent service and my car with its 154,000 miles runs like a dream. I drive my car an hour to get here because of the service. Nothing on the shoreline where I live compares. More

This service dept has 1 of the best people working she was very polite And knew what she was talking about her name is Kate Hunter when ever I ask anything if she didn't know the answer she found it 4 me was very polite And knew what she was talking about her name is Kate Hunter when ever I ask anything if she didn't know the answer she found it 4 me . And any one else there i talked to just in passing was also very polite I'd rate the dealership A+ all the way More

Greeted with friendly personnel. Loaner car waiting for me. Car fixed to my satisfaction. I could not ask for any better service. I always owned Fords and their service was very good. Toyota beats them me. Car fixed to my satisfaction. I could not ask for any better service. I always owned Fords and their service was very good. Toyota beats them out. My next car will be another Toyota and I will return to Toyota of Wallingford. From Sales to Service, they are great. More

I love going to the dealership. Bob is always so friendly and is helpful whenever we take any of our vehicles there for service. I will continue to use this dealership exclusively because of Bob. friendly and is helpful whenever we take any of our vehicles there for service. I will continue to use this dealership exclusively because of Bob. Thanks for a great service representative. The dealership should be happy to have such a great employee. More

My 2007 Camry was in for a Transmission shift problem, wich was to be repaired. When I got the car back, it is still not right.It shifts differently, a little bit like a truck. This to me is obvious and wich was to be repaired. When I got the car back, it is still not right.It shifts differently, a little bit like a truck. This to me is obvious and if the car was really test driven it should have been fixed before the car was returned to me. I also have a bad squeak in my dashboard, this has been in your shop twice to be fixed although your records only show once. I spent apx $1500.00 on an extended warranty that covers supposedly all problems including electronics. I was told that the dash was not under warranty anymore and I was now only covered for the powertrain, wich i got when purchased this car as a certified used car. So what do I get for my $1500.00? Even if the dash was no longer under warranty you should have repaired it, because if you fixed it right in the first place it would not be an issue now. You seem to be trying to get out of warranty work and if i had to pay for trans repair you would have spent more time making sure it was right. I dealt with Katey at service who is very profesional and nice but that didn't get my car fixed. This has been a bad winter and with all the snow it is difficult to be without my car. When I set up an appt. for service I expect to get my car back fixed. I feel like I was duped into purchasing the extended warranty.I would not reccommend yor dealership because the warranty shell game is no way to treat a customer. Mark Warner More