Toyota of Wallingford - Service Center

I recently brought my SUV in for service and incountered a small issue..this was compounded by a miscommunication.....I became very angry at first and wrote on line how upset i was....I was really expecting a small issue..this was compounded by a miscommunication.....I became very angry at first and wrote on line how upset i was....I was really expecting not to get the unbelievable caring response that I did get. My experience working with other car dealerships and service companies in the past was always so stressful, dreadful and was always left unsatisfied. My experience with Wallingford Toyota has been one of a kind. Every detail of my issue was dealt with and corrected quickly and with great kindness. Karen the Service Manager could not have been more kind and professional and apologetic. This is a dealership where the customer satisfaction is important to them. You very rarely come across this kind of service and i highly recommend Wallingford Toyota. More

Stay away from this dealership as far as service is concerned (Toyota of Wallingford). I recently bought a certified Camry from this dealership. The sales team were great. Gloria Fernandez, who is inch concerned (Toyota of Wallingford). I recently bought a certified Camry from this dealership. The sales team were great. Gloria Fernandez, who is incharge for finance is polite but will gloss over extremely important extended warranty detail as if you were buying a snickers and it is not relevant. She does a great job of doing it. My initial review here was not positive but I received a barrage of phone calls and e-mails until I finally changed it. There is a sound from the odometer that starts as the car starts moving and it is not consistent. It is usually the case when it is cold. Since the weather is warmed up it is unpredictable when it will start making sound. I took it to service department and the second sentence out of Casey Munroe's mouth was " I can't throw parts at the car". It was his smugness that was utterly disturbing. This person should not be dealing with customers. Well, I guess it was fine for me to throw 23k at the dealership but they can't throw a part worth 200 to fix a problem. Stay away from them because after dealing with sales team, everything is down hill. I realize that More

We have been dealing with Toyota of Wallingford for years. They are they only people I trust to tell me the truth about the car and anything else we ask. I always tell other people to go only there bec years. They are they only people I trust to tell me the truth about the car and anything else we ask. I always tell other people to go only there because they are out standing with helping thier customers with buying a new, used car or just a problem with thier car. We just purchased a renewal on our extended warranty on our car which now gives up peace of mind. What is also so great about there is that everyone treats you with prespect this includes everyone from working on your car to Steve Sr. and Jr.. More

Had a great experience at Wallingford Toyota. Everyone was friendly and professional. The waiting area was comfortable and clean. The cost for the oil change was less than it would have cost anywhere else was friendly and professional. The waiting area was comfortable and clean. The cost for the oil change was less than it would have cost anywhere else. I highly recommend Wallingford Toyota! More

I have purchased two cars from Toyota of Wallingford, and have had them serviced there since first dealing with them six years. The staff has always been courteous and cooperative, and I have never had any have had them serviced there since first dealing with them six years. The staff has always been courteous and cooperative, and I have never had any problems with the work that was done. I can even get my daughter to willingly take the car(s) in for their maintenance appointments, as long as they're on "manicure Monday mornings" -- yep, free manicures while you wait! Highly recommended. More

I had some type of black holes hanging from my car on the right hand side under th tire. I was driving down Colony Rd in Wallingford, CT when I seen a toyota dealer ship and said to myself,let me see if the right hand side under th tire. I was driving down Colony Rd in Wallingford, CT when I seen a toyota dealer ship and said to myself,let me see if they can help me . Bob and Irvin was GREAT,I could not tell them what was hanging nor could I tell them what I hit, I don't remember hitting anything, well Bob being the GREAT (funny) guy that he is , say to make me feel better that's what happend here at toyota parts just fall down on your car (I LOVE HIM) he also said if my husband come by , he would not tell my husband he seen me (SMILE).Anyway to make a long story short, Bob and Irvin are GREAT and as long as you have the two of them working for you , you will always have WONDERFULL RATERING . I go to the dealership in New Haven/Woodbridgewhich which they are wonderful too, but it good to know I can get the same services right here by my job in Wallingford. THANKS AGAIN GUY, YOU ARE CORRECT YOU ALL ARE SIMPLY THE BEST. CARIS BROWN-DAVIS INVOICE # 324289 More

I have all my services performed at Toyota of Wallingford for the main reason that when I leave, I feel confident that my car is safe and reliable. The service department gives me peace of mind. I feel confi for the main reason that when I leave, I feel confident that my car is safe and reliable. The service department gives me peace of mind. I feel confident that when me or other members of my family get on the road, we will be driving in a safe car. My first choice of service advisors is Katie Hunter. Katie in my opinion is perfect for the job she does; she is polite, thorough and asks all the right questions. If I had a dealership, Katie is the kind of person that I would choose to be the face of my organization. More

Wallingford toyota has always been an all around excellent experience from purchasing a new car to stopping back for service. Everyone at wallingford toyota is friendly and courteous. excellent experience from purchasing a new car to stopping back for service. Everyone at wallingford toyota is friendly and courteous. More

Jon was extremely friendly and nice and explained what repairs/services were done. I had gone to the Dr for a fasting blood test before arriving and was thrilled to see a box of donuts and coffee in the w repairs/services were done. I had gone to the Dr for a fasting blood test before arriving and was thrilled to see a box of donuts and coffee in the waiting area. I did not have to wait unusually long for the work I had done- 40,000 mile checkup and new brakes. My overall experience with purchasing and servicing my Toyota here has been so positive that it has made me a dedicated Toyota owner. More