Toyota of Wallingford - Service Center

This is the third car that I have purchased from Toyota of Wallingford and all my experiences have been very good. At present I drive the Highlander and I've never had an issue that I thought would not be of Wallingford and all my experiences have been very good. At present I drive the Highlander and I've never had an issue that I thought would not be handled to my satisfaction - and they have never disappointed me. I live several miles away in Wethersfield and there are several other dealerships closer to me, but I have such a very high comfort level with Toyota of Wallingford that I believe going there is worth the sacrifice. Katie Hunter is the service advisor that I deal with exclusively and as long as I have that option, it will continue to be that way. I am a very satisfied customer. More

I took my 2008 Tacoma in front wheel noise. Thought it I took my 2008 Tacoma in front wheel noise. Thought it was transmission or tires. Casey informed me it was a wheel bearing, and covered under ext. wa I took my 2008 Tacoma in front wheel noise. Thought it was transmission or tires. Casey informed me it was a wheel bearing, and covered under ext. warranty. Turns out it was much more than that. So I told Casey I needed a car and that was covered too. I was seven days without my truck, but Casey called me with an update every day. I work in retail, so I know what it's like to hear people complain and praise for good service. Sometimes it's not easy to make everyone happy. Today I praise the service department of Toyota of Wallingford . I will be back for a car when I am ready, and I will recommend to family and friends. Thank You so Much. Mike D. 2008 Tacoma More

I have been going to this dealership for many years. Have purchased cars there and have had them serviced there. I have also recommended them to family and friends. I have always been treated very w Have purchased cars there and have had them serviced there. I have also recommended them to family and friends. I have always been treated very well. Staff is always helpful and friendly. More

At approximately 9:15 am 4 Sep 2013, while driving, an erratic instrument cluster readout, and transmission hunting , ending with ''check engine" indicator but with the problem having, apparently, otherwi erratic instrument cluster readout, and transmission hunting , ending with ''check engine" indicator but with the problem having, apparently, otherwise resolved itself after 5 miles of further driving, required prompt analysis and correction on my 2012 Tacoma showing 8740 miles. "Laurie" courteously took my call around 10:15 am, and indicated the shop had the capability to look at the problem that day . I dropped off the vehicle at around 10:45 : Mr. Olson was almost immediately able to fit this unplanned visit into the busy shop schedule , had the problem (rodent had gnawed insulation from electrical cables in both rear headlights) pinpointed by your mechanics at around noon, and advised the vehicle would likely be ready around 3:00 pm. I left, and on my return around 4:00pm , the problem had been corrected . Another good customer experience . Thank you all, Charles ingold. More

Though this dealer is 30 miles away from my home and I purchased my Toyota at a different dealer, I had an issue with my vehicle that left it disabled on the highway and Toyota of Wallingford was the clos purchased my Toyota at a different dealer, I had an issue with my vehicle that left it disabled on the highway and Toyota of Wallingford was the closest Toyota dealer. I had it towed there late on a Saturday afternoon, and though it was past their service hours, the showroom staff were more than happy to assist. They provided me a Early Bird service envelope that I filled out with a description of what happened and left it with the dealer. I got a call early Monday morning from Katey and she explained the two recall items on the car and the diagnostic charge (which would we applied to any repair work done) and told me she would let me know. She called later that day to tell me the part for one of the recall items would be in tomorrow, and since the vehicle was inoperable there was little they could do until that was replaced. About 1pm on Tuesday I had not yet heard from them so I was at their website and initiated a "live chat" asking what the status of the vehicle was. The rep I spoke to relayed my question and contact info to the service manager, Karen, who emailed me promptly and explained the parts delivery only came in at noon. She let me know they were going to complete the recall work and Katey would call and let me know the status after that. Not too long later, Katey called to let me know that the recall work had been completed and the car was now working fine. I went down after work to pick it up and since it was a recall related repair, no charge at all. Great customer service all around from the sales to service staff and even the internet agent(s), a rare commodity, especially among 'big box' car dealerships. Though I am 30 miles away I would definitely consider doing business with them again, highly recommended. A++ More

Service is excellent; sales leaves much to be desired since change in showroom management. Showroom is now no different than any other mediocre dealer - high pressure, fast talk, just missing the plaid p since change in showroom management. Showroom is now no different than any other mediocre dealer - high pressure, fast talk, just missing the plaid polyester jackets More

I purchased a used vehicle which needed it's radio replaced. They took the time to review the situation, replace it and even answered additional questions I had. If they didn't know the answer perso replaced. They took the time to review the situation, replace it and even answered additional questions I had. If they didn't know the answer personally, they referred to a person who did and will follow-up. Thank you! More

Today we had our car serviced at Toyota of Wallingford. They are so great with the work they do on your car. Really they are the only dealer I would trust with my car. Their work gives me peace of mind whe They are so great with the work they do on your car. Really they are the only dealer I would trust with my car. Their work gives me peace of mind when we are traveling knowing we will be ok on the highway. Besides the work on the car the people in there are the greatest. They always treat you like the first time you came in very outstanding people. If you have a question someoe will get you an answer, from Steve Sr. and Steve Jr. to one of the workers. We have been dealing with this company for years and I have never had a complaint. If you really want someone you can trust with your car and what kind of deal you are making then go to Toyota of Wallingford, especially in todays world. More

Jon Haury is an excellent service manager. We were traveling out of town and got a flat tire on our 2009 Toyota Sienna while passing through Wallingford, CT. It was a Saturday afternoon and Toyota of traveling out of town and got a flat tire on our 2009 Toyota Sienna while passing through Wallingford, CT. It was a Saturday afternoon and Toyota of Wallingford was the only dealership that could work on our car. Jon realized our situation and worked on our car as quickly as possible. I realize not everyone would be as helpful as Jon - he helped salvage our vacation! More

Excellent service as always. They are friendly and curteous and I'm always in and out in a timely manner. I will be back soon for my next oil change, and tires. curteous and I'm always in and out in a timely manner. I will be back soon for my next oil change, and tires. More