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Toyota of Wallingford - Service Center

Wallingford, CT

4.8
649 Reviews

649 Reviews of Toyota of Wallingford - Service Center

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May 30, 2023

The customer service was very helpful and efficient. All questions were answered by the customer service. More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Carofano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023

We were very comfortable sitting in the sales room while waiting for our Yaris to be serviced. We also enjoyed the company of Sarah! 🐶 🦴 More

by Robert.Zeranski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Olson
May 25, 2023

Easy service drop-off and courtesy ride. Friendly staff. I don't go anywhere else. More

by Nancy06517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Chaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023

I have lifetime oil changes and battery replacement. My battery failed when I was 1300 miles away. They will not reimburse the replacement cost. It’s basically having insurance with zero benefit. Will n More

by J75mnolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
May 25, 2023 -

Toyota of Wallingford responded

Hello J75mnolan, Thank you for taking the time to write a detailed review about your experience with us. While we strive to provide an excellent experience with every customer, our company policy regarding the complimentary oil changes and batteries program is that battery replacement MUST be performed here at the dealership. We would love to see you again for service and to continue providing you with your lifetime complimentary oil changes and batteries!

May 26, 2023 -

J75mnolan responded

Bad policy. I would have had to tow the vehicle 1300 miles from Florida for you to change a $130 dollar battery.

May 24, 2023

My first service visit was astonishingly efficient. I scarcely had time to settle in to the waiting area before my car was finished! Super team! More

by Margot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McCallum
May 18, 2023

I just want to say how helpful and very polite my valet driver Giovanni was. More

by judythibodeau.1
Recommend Dealer
Yes
Employees Worked With
Giovanni
April 20, 2023

They did a great job, while I was waiting for an Oil Change and Tire Rotation More

by jmarhevka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McCallum
Apr 20, 2023 -

jmarhevka responded

Thanks for the great service

April 20, 2023

Courteous, Prompt and Professional service all around. Communication was always fluid during the process. Thank you to Elias & Joanna and the rest of the team for all they did. More

by GPell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanna
April 15, 2023

Battery needed AAA jumpstart. Brought it to Wallingford Toyota to check. Although I did not need a new battery, they checked it and gave me all the specs I needed. Plus, the truck More

by akiertz
Recommend Dealer
Yes
Employees Worked With
Bob Olson
April 13, 2023

Always feel fairly treated hear. On routine scheduled visit discovered failure on previously completed repair. Fixed quickly and under repair warranty. More

by busguy@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Olson, Shannon McCallum
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