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Toyota of Wallingford - Service Center

Wallingford, CT

4.8
643 Reviews

643 Reviews of Toyota of Wallingford - Service Center

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June 25, 2023

Thank God you are almost finished with renovations! That was VERY painful! Looking good - although I keep missing out on my included car wash. More

by cmancini7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2023

I drive 70 Miles to have my service done on my 2020 4Runner, I bought the truck from them and have always been a pleasure to deal with! More

by Stainmstr
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Olson
June 18, 2023

Have bought and leased cars from your dealership for years. Always felt good about dealing with salespeople and was happy with transactions. More

by fcalabro5083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Chaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2023

The management and staff were great. After a bad accident they assessed my car and made sure all was safe. More

by mjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Rivera
May 30, 2023

The customer service was very helpful and efficient. All questions were answered by the customer service. More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Carofano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023

We were very comfortable sitting in the sales room while waiting for our Yaris to be serviced. We also enjoyed the company of Sarah! 🐶 🦴 More

by Robert.Zeranski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Olson
May 25, 2023

Easy service drop-off and courtesy ride. Friendly staff. I don't go anywhere else. More

by Nancy06517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Chaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023

I have lifetime oil changes and battery replacement. My battery failed when I was 1300 miles away. They will not reimburse the replacement cost. It’s basically having insurance with zero benefit. Will n More

by J75mnolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
May 25, 2023 -

Toyota of Wallingford responded

Hello J75mnolan, Thank you for taking the time to write a detailed review about your experience with us. While we strive to provide an excellent experience with every customer, our company policy regarding the complimentary oil changes and batteries program is that battery replacement MUST be performed here at the dealership. We would love to see you again for service and to continue providing you with your lifetime complimentary oil changes and batteries!

May 26, 2023 -

J75mnolan responded

Bad policy. I would have had to tow the vehicle 1300 miles from Florida for you to change a $130 dollar battery.

May 24, 2023

My first service visit was astonishingly efficient. I scarcely had time to settle in to the waiting area before my car was finished! Super team! More

by Margot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McCallum
May 18, 2023

I just want to say how helpful and very polite my valet driver Giovanni was. More

by judythibodeau.1
Recommend Dealer
Yes
Employees Worked With
Giovanni
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