Toyota of Wallingford

We were very pleasantly surprised at the total buying experience at Toyota of Wallingford. Service, friendliness, and good salesman were evident. When we consider the terrible experiences we have endur experience at Toyota of Wallingford. Service, friendliness, and good salesman were evident. When we consider the terrible experiences we have endured with other car dealerships and service personnel, it was refreshing to at last find a dealership in which quality and non-aggressive salespeople were available. More

We have been dealing with Toyota Of Wallingford for about 10 years and have nothing but satisfaction. My husband, myself our daughters and son ,nieces and nephews have all bought from Toyota of Wallingford. 10 years and have nothing but satisfaction. My husband, myself our daughters and son ,nieces and nephews have all bought from Toyota of Wallingford. From the minute we walk in the Showroom or Service Dept. they make us feel like family. You get the best service from everyone from the minute you walk in the door until the minute you leave. I highly recommend Toyota of Wallingford from my family to yours. The Struzinski Family of Meriden Ct More

I needed to purchase a used car for my daughter. From my first contact with the dealership and salesperson Elvin Witcher, I was struck by the friendly atmosphere, his knowledge of the cars and options avail first contact with the dealership and salesperson Elvin Witcher, I was struck by the friendly atmosphere, his knowledge of the cars and options available, helpfulness, patience and assistance in finding the right car at the right price. He even drove the car to our mechanic to have it checked over, at our request. AND, he was beyond patient, as I am the type who has many questions, which were all answered thoroughly and to my satisfaction. The car was immaculate upon purchase. He called to follow up, making sure all was going smoothly, and indicated he would be available if there were any problems or questions. I also received a call from Diane Roberts, who was helpful and informative as well, and again, offered her help if there were any questions at a future date. I would recommend Toyota of Wallingford and salesperson Elvin Witcher to anyone who is looking for a totally positive experience in car shopping. By the way, my daughter LOVES her car. More

The car that I had been driving for the last seven years was a beater to say the least. This was my first new car experience. I had very high expectations for any dealer that I was going to buy from. I made was a beater to say the least. This was my first new car experience. I had very high expectations for any dealer that I was going to buy from. I made Toyota of Wallingford earn my sale. I feel like everyone I deal with there does a phenomenal job. I started looking at new cars on Toyota of Wallingford's website and I was able to have an email correspondence with Ron Jackson, the internet salesman. He answered all my emails in a timely manner and was very helpful. It was a while after that before I was ready to come in and look at cars. I was helped out by Joe Delaney. Joe was a great salesperson, he was friendly and helpful. At no time did I feel like I was being rushed. I took a 2008 Tacoma for a test drive. I could tell Joe really liked Toyota trucks (turned out he owned one too), his enthusiasm helped me make up my mind. The best part of the experience was that I didn't buy the car that day and Joe did'nt try to pressure me. I wanted the VSC feature. It turned out that I wouldn't be able to get that with the all the other features I wanted until 2009. Joe was totally cool with letting me walk out and would call me as soon as he could get the car I wanted. He called me a few months latter when the 2009's came in. I test drove one and decided I wanted it, but in a different color. Once again Joe said, "no problem, I just want you to be happy", and he ordered the truck in the color I wanted. In the end I bought a 2009 Tacoma TRD Sport 4 door. After I bought the car from Joe I bought a warranty from Tony Ebanks. Tony was very helpful and explained the differences in the warranties. I went with the platinum and he was able help me out with the price. I've had the truck since August now and I have been in for an oil change and some accessories. Karen in the service department was extremely helpful. Fred in parts will help you out with any TRD accessories you need. I had a casual conversation with Diane in customer relations while I waited and she really proved to me that everyone there is really passionate about Toyota and cares about their customers. I tell all my friends I love my Tacoma and tell them to go to Toyota of Wallingford if they want a Toyota. I even sent my Grandmother there to buy a car. The sale was great I felt no pressure. The service is great. In conclusion you can buy a Toyota anywhere and it is going to be a great truck. It was the people there that made the biggest difference. More

I did not actually purchase my new Toyota from this dealer. I live on Long Island and it was just too far. However, I had several phone conversations and many email exchanges with Ron. He was friend dealer. I live on Long Island and it was just too far. However, I had several phone conversations and many email exchanges with Ron. He was friendly, informative, accomodating and always willing to supply any information I asked for. He did not play the usual dealer games with me. I would definitely purchase from this dealership if I lived closer. More

What can I say? Great people, great cars and trucks, great service. I special ordered touch up paints and misc items, and they held them for me for months until I went back for my service. Donuts are al great service. I special ordered touch up paints and misc items, and they held them for me for months until I went back for my service. Donuts are always fresh, coffee is always hot. The wait for service is at least 30% less than what I had to wait for at a nearby Honda dealer for the same service with my previous vehicle. I've only got 26,000 miles on my Prius and they insisted on replacing the tires before winter set it. My computer has free wireless in their salesroom, so I was able to work while I waited, and even enjoyed a great conversation with a customer service rep as well. My salesman Dave always remembers me when I come in. And we LOVE our Prius and Tundra! More

Bottom line, it felt like no matter how busy these guys and ladies were they made it feel like you were the priority. I have not seen this level of customer service in years. Because of our experience, we and ladies were they made it feel like you were the priority. I have not seen this level of customer service in years. Because of our experience, we will go to no other dealership for our car needs even though closer ones exist, worth it! More

They were ready to make a sale and gave me what I asked for. When I went to see the finance manager I said that I wanted to make sure my payment was what was agreed upon. It was over by a few dollars but h for. When I went to see the finance manager I said that I wanted to make sure my payment was what was agreed upon. It was over by a few dollars but he changed it to the agreed amount without hesitation. Their friendliness was exceptional. Even salesmen that knew I was not waiting for them went to look for my salesperson. They made sure my 4 year old son was entertained. This is a hard thing since we all know how bad it can be to have a bored child when you are trying to do something like this. More

First dealing with them prior to the actual buying was pleasant and efficient. When I emailed or left a message, someone contacted me within a reasonable amount of time. Going to buy the car was an even pleasant and efficient. When I emailed or left a message, someone contacted me within a reasonable amount of time. Going to buy the car was an even better experience. All the financial papers were explained throughly to me, and he was more than helpful. My questions were answered politely and options were presented without being pushy. The employees were very personable. My car was explained to me in detail go over what the buttons are for, etc. It wasn't rushed and again my questions were answered politely and with enthusiam. It was also nice to have someone that owns the kind of car that I bought to explain it to me. I brought my mother with me and she also was very impressed with the quality service Toyota of Wallingford gives their customers. I would absolutely recommend this dealership to any of my friends or relatives. More

We were looking to purchase a vehicle for our family and not quite sure what we wanted. Joe Delaney, and Steve Jr. took the time to show us various models that might suit our needs until we found just the not quite sure what we wanted. Joe Delaney, and Steve Jr. took the time to show us various models that might suit our needs until we found just the right vehicle. They were always patient and very courteous in our interactions both on the phone and at the dealership. They put every effort into making sure we were getting exactly what we wanted and that we would be satisfied with our decision now and in the future. Steve had to locate our vehicle which he worked very hard in doing and did so very quickly. When the car arrived it far exceeded our expectations. We love our 2005 Sequoia and the dealership that sold the vehicle to us. We would highly recommend to anyone looking to purchase a new or used vehicle to go to Toyota of Wallingford. They surpass any other dealership in customer service and customer satisfaction. More