Toyota of Wallingford

David listened while I shopped in the rain between new and used cars. The explanations were all terrific and very thorough throughout the process. I look forward to bringing my service business to and used cars. The explanations were all terrific and very thorough throughout the process. I look forward to bringing my service business to Wallingford Toyota. The finance manager clearly explained the terms of my financing. As a credit professional myself I know how important it is to make sure the buyer understands all the terms of the transaction and they clearly understand what they buying. All parties made that happen. Thank you! More

I have been in service industry myself for 30 years. I have never seen such dedication of the highest quality of customer service of any company, especially in a car dealership, as I have witness with Toy have never seen such dedication of the highest quality of customer service of any company, especially in a car dealership, as I have witness with Toyota of Wallingford. Here is what went down. After researching and visiting dealerships for about 2 months for a purchase of a used or new truck, I became quite disgusted. Everytime I went to a dealership, it was like going into battle. A war that seemed unwinnable. The most recent encounter with Branch Toyota in Middlebury (read my review on this website) has left me battle worned and emotionally drained. I had enough! Next day was a Sunday, I decided to go down to Toyota of Wallingford to look at sticker prices of the 2011 Tundra. All dealerships are closed Sundays (so I thought) and I just write notes with my wife and compare options, pricing, and so forth in peace. I been to Edmunds.com and other websites that help you with Invoice and MSRP prices. Not an exact science but you need to do your homework so you can obtain the best pricing. So here we are. My wife and I at the dealership, getting sticker prices of what's left of the 2011. My wife state she sees people walking into the showroom and someone is coming this way! CRAP! They are open on Sundays from 12-4 where every other dealership is closed. Didn't homework that! I was finishing a conversation to some other guy who was also in the parking lot sharing war stories of other dealerships. At this time Mike Cote was just waiting patiently, off in the distance but within ear shot. After my conversation with this guy was done, I approached Mike and asked him what was the sticker price of this vehicle since it was peeled off the window. Knowing what I just went through with the other dealerships, he acknolwedged that he understood my pain and was just going to provide me with my request and if I had any other questions, he would be available for me. That's it! Here is where everything turned around. Mike brought a paper over of the list of inventory, invoice and MSRP pricing. WOW! This guy is not a car saleman but actually someone is willing to help me obtain the best pricing within my range with the options I want. This gets better! We test drove the Rock Warrior addition. Beautiful truck! This was our 7th test drive. While my wife and I compaired our other drives with different models, Mike was silent in the back seat. Did not give us any sales pitches. Just answer our questions. Other test drives, sales people know that this is when the customer is most vunerable. Love the feel of a brand new vehicle, ride and features. I actually had to crank the stereo to drown out other saleman constant babbling. Mike was a perfect gentleman. I have been a Toyota person for 20+ years. 1989 Toyota Pickup with 277,000 miles before a truck hit it in my driveway! After that, 1998 Toyota 4Runner with 171,000 miles. Both just oil changes religiously, some common repairs, that's it. My 4Runner was up for trade-in but I didn't bring it with me. Without looking at the vehicle, Mike offered me $500 more than the other dealership and a $1,000 more than 1 other dealership. You know you are not going to get full retail unless you sell it on your own. I keep my vehicles in good shape and know what I can get. This was an OK trade-in deal I was reluctanty willing to settle. Now what happened next blew my mind! The next day, my wife and I drove the vehicle in for their assessment. Now we are dealing with Val Santos, the sales manager. Very friendly, open, and from my impression, honest. My battle scars are healing because of this dealership. Val reviewed our 4Runner and offered us $250.00 more! We split the difference of what I wanted in a trade-in and the price offered ($500) and gave me an additional 500 dollars off of the already low price of the new truck. I have to ask. What dealership is willing do this? Zero percent fiancing is a dealmaker. How can you beat this? In the long term, this is a sound fiancial decision. Saved us thousands in fiance charges of other dealerships and buying a used vehicle. Between Mike and Val, we finally agree on the price for the new Tundra. No hassles. No haggling. Just adults doing business the way business should be done. I have a hard time letting go of money. Mike and Val made it painless, enjoyable, and putting the customer first! I wanted to take off the decals of the truck stating Rock Warrior. No hesitation on their part. Done! Doing the paperwork after the deal was cemented by my signature, Paul Solomon explained everything to us per line item in our fiancial agreement. At this time, the owner came in. Yes, the owner! Mr. Zion shook my hands firmly as I stated it was an honor to meet him. As you are now aware, I do my homework. I researched Steve Zion to see what kind of man I would be giving my money to. His contributions of charity, giving full Christmas consisting of trees, food and toys to needy families is just outstanding! Really gave my wife and I a warm feeling. I inquired about this article I read. Being humble, Steve told me the reporter came up to him and asked him questions. He did not want publicity on this great humanitarian act and did not offer any information as the article did not quote him at all. It went to print anyways. I am sure there is more contribution that Steve Zion gave to society that we don't know about. The integrity of this man is without question. It shows because it filters down to the rest of his employees and staff. Diane Roberts also came into the room. She is the customer service manager. She was so wonderful and we had a pleasant 10 minutes or so with her and Steve Zion. I know how precious and valuable time is. Steve and Diane didn't dash in and out but actually took the time to talk to us. Diane even called my wife the next few days after we have taken delivery of our truck to see if everything is to our satisfaction. The deal was made and Diane still took the time to make a courtesy call. Outstanding! Still not done with my story. A week goes by and we notice there was a flaw in the driver's mirror. We all missed it. I discovered it when I put on a convex mirror for better viewing. Mike Cote brought a serviceman out immediately and stated that he will take care of everything. He will get in touch with the service manager, a new mirror will be ordered, and they will call me when it's in. No problems. I didn't have to do anything! My wife discovered a scratch betweeen the cabin and the bed. I told Mike I didn't care about this but he took care of it anyways and had the scratch removed. Just overwhelming! In conclusion, Toyota of Wallingford represents how other business, not just car dealerships, should conduct themselves. As a small business owner myself, they treat people the way they should be treated. With respect. More

I submitted a request online and within a few hours I received a phone call from Ron Jackson. Ron told me some details about the dealership and wanted to setup an appointment with me to come in to test received a phone call from Ron Jackson. Ron told me some details about the dealership and wanted to setup an appointment with me to come in to test drive the vehicle I inquired about. When I arrived I was met my Ron who introduced to Dan Roberts (he would be the salesman for this purchase). Dan reviewed the basic information submitted online and then had a Tacoma pulled up to the door so I could test drive. I told him that I was not certain what I wanted or even if I was going to purchase a vehicle. Dan acknowledged that fact and indicated he understood. Dan was extremely pleasant, easy-going, and did not attempt to pressure me into purchasing the vehicle during the test drive as other Toyota dealers tried to do. Upon returning we sat and discussed pricing. Because I was not sure what I wanted to told them I would contact them in a few days. In the meantime, I conducted some research on the vehicle and went to two other Toyota dealers. I received what I thought was a better deal on the same vehicle and a higher trade-in value. I contacted Ron Jackson and told him of the difference and within a few hours he notified me that they would match the price. Ron was very pleasant and easy to work with and I believe understood that I was trying to get the best deal going. On the day of “paperwork”, I worked with Paul S. to get the deal completed. He was great to work with and spent more time than I ever imaged fully explaining every piece of paper he was giving me and we even shared some life experiences. He also provided some great suggestions to save even more $$$ than I did on this purchase. I took advantages of those savings and he even completed the paperwork for it!!!!! Not what I expected from a profit driven industry. Don’t get me wrong, I understand that dealers have costs associated with operating a business and try to pass them all on the customer; however I did not feel this way at this dealership. I am sure they made some cash off of this deal, but by doing research and comparison shopping I was able to make it work to my benefit. If you want to purchase a new vehicle from a dealership that does not have the “expected tactics of a new or used car dealer” visit Toyota of Wallingford. You will be pleasantly surprised. More

Toyota of Wallingford is wonderful! I have owned my Toyota for four years and have had great experiences every time I have gone to the service department. Katey Hunter in the service department is fan Toyota for four years and have had great experiences every time I have gone to the service department. Katey Hunter in the service department is fantastic! It says a lot for a business when you have a knowledgeable staff member who is always willing to help and go the extra mile. Before the service department fixes, changes or replaces any part we always receive a call from Katey explaining in detail the findings along with a cost. This information is truly helpful and doesn't go unnoticed. We will continue to recommend this dealer to all of our family and friends. More

I did a lot of research on this dealership before I stepped in the door. I also did a lot of research on the car I wanted (2011 Venza). I was determined to get what I wanted- car, price, financing and stepped in the door. I also did a lot of research on the car I wanted (2011 Venza). I was determined to get what I wanted- car, price, financing and was not in a rush to get it. I met Dave when I went into the dealership (late on a Saturday afternoon) and by Thursday, I drove away with the car that I wanted at a price I was willing to pay. It's a dealership. It's a business. It's sales. I am not going to sugarcoat it. However, it was a pleasant experience and I have no regrets with my purchase or with working with Dave G. Best advice is to do your homework on what you want, what you need and what you can afford and Toyota of Wallingford will work with you. I had a lot of options as far as dealerships but I am glad that I purchased my Venza through Toyota of Wallingford and look forward to working with them again in the future. More

Excellent Dealership, Friendly,Efficient,Smart . I would Excellent Dealership, Friendly,Efficient,Smart . I would definitely buy another vehicle here. I felt like I wasn,t being ripped off ,they really ha Excellent Dealership, Friendly,Efficient,Smart . I would definitely buy another vehicle here. I felt like I wasn,t being ripped off ,they really had my best interest at heart. David was confident ,new his product and went through everything. Sincerely, Paul Garrity,Jr. More

I will highly recommend Toyota of Wallingford to all of my friends. Buying a used car there was painless. They take care of EVERYTHING for you. Excellent customer service. It was actually a pleasurable exp my friends. Buying a used car there was painless. They take care of EVERYTHING for you. Excellent customer service. It was actually a pleasurable experience. Special thanks to Dan Roberts who made it all possible. Bernice Alicea More

A GREAT BUYING EXPERIENCE DEALING WITH STAFF AT WALLINGFORD TOYOTA. UP FRONT AND NO PRESSURE SALES DEPARTMENT WILLING TO WORK WITH YOU TO GIVE YOU THE BEST POSSIBLE DEAL.SPECIAL THANKS TO YOUNG SAL WALLINGFORD TOYOTA. UP FRONT AND NO PRESSURE SALES DEPARTMENT WILLING TO WORK WITH YOU TO GIVE YOU THE BEST POSSIBLE DEAL.SPECIAL THANKS TO YOUNG SALESMAN DAN ROBERTS AND FOR HIS QUICK AND PERSONEL TELEPHONE RESPONSE TO MY ONLINE VEHICLE INQUERY. HE WAS VERY INFORMATIVE AND WENT ABOVE AND BEYOND IN EXPLAINING THE FEATURES OF THE VEHICLE, SERVICE DEPT., AND WARRANTY. HE IS A TRUE ASSET FOR TOYOTA OF WALLINGFORD. FROM THE SALES MANAGER TO DIANE ROBRERTS OF CUSTOMER SERVICE AND FINANCE AND WARRANTY MANAGER SOHALL BUTT, IT WAS A PLEASURE TO DEAL WITH SUCH A PROFFESIONAL AND KNOWLEDGABLE TEAM . More

Katey Hunter is awesome, stellar, and fantastic!!! She *always* comes through on whatever she says, is courteous, friendly, efficient, and goes the extra five miles for the customer!! Whenever I make my *always* comes through on whatever she says, is courteous, friendly, efficient, and goes the extra five miles for the customer!! Whenever I make my service appointments, I *always* do it through Katey, and I am then ensured on a great customer experience!!! More

THE MOST HASSEL FREE, PRESSURE FREE CAR PURCHASE I'VE EVER MADE. PICKED OUT THE CAR THURS NIGHT AND PICKED UP THE CAR FRIDAY AT NOON. PAPERWORK, PLATES, REGISTRATION ALL DONE WITH GREAT EFFICIENCY. ALL P EVER MADE. PICKED OUT THE CAR THURS NIGHT AND PICKED UP THE CAR FRIDAY AT NOON. PAPERWORK, PLATES, REGISTRATION ALL DONE WITH GREAT EFFICIENCY. ALL PERSONNEL I ENCOUNTERED HAD A SMILE AND WERE EAGER TO HELP WITH OUT BEING PUSHY OR AGGRESSIVE.SUPERIOR SERVICE AND THEY HAVE A RIGHT TO BE PROUD BECAUSE THEY DO STAND OUT. More