Toyota of Vineland

I spent over 3 hours of high pressure sales tactics from the Internet sales manager, the used car sales manager (new car was not in), one other person behind the scenes I never met and my sales person (who the Internet sales manager, the used car sales manager (new car was not in), one other person behind the scenes I never met and my sales person (who was good actually). We came up with a price and it was the end of the month and end of the day so they wanted desperately for me to take the Tundra. I said I had to talk with my fiancé about it and they laughed and wanted me to take it right then and there if they could lower the payments. I eventually worked my way out of the showroom well beaten up and tired but I had a number in my hand. The next day they called me twice to check on my decision. That night I gave a deposit over the phone and came in the following evening to buy the truck. Now C Jay (the general new car sale manager was in), made the sales person come in on his day off to do this deal. C Jay decided to raise my payments by $25 per month and said the other managers screwed up some how. Take the deal or leave. I committed myself at this point and took the deal only to spend another 3 hours waiting for all of the paper work to get done when only a handful of people (buyers?)were in the showroom. As the dealer was getting ready to close and I was ready to start my new truck, I asked for the keyless remote. The sales person told me originally during the test drive that the remote must be inside the dealer because it won't fit in there key dispenser. We searched the vehicle, asked the service department if they had it, asked sales, asked the parts department. They were going to check with the car hauler the next day to see if they had it. Surely a $34,000 vehicle came with one, right? C Jay said no. We all were shocked! I then had to decide, do I leave with the truck or not. A tough decision again, not made easier by the dealer. C Jay refused to help me with the cost in installing a keyless remote which I suggested we split the cost. Strike 2! As part of this deal I was to receive an equity check back for my trade. It was told to me by the original trio of managers that 1 week was the waiting period for my refund. I counted on that check for personal needs. Two weeks later, I had C Jay on the phone again to find out where the check was. Oh, we screwed up and forgot to get the co-signers signature (my fiancé whom they didn't want me to talk to originally) to sign off on the title release. Now it will be another 1 week before I will get my check. Strike 3! Eight days into the process, I called C Jay again for the check. Nothing. I called the general sales manager in disgust (Bob McCormick) who was on vacation during this whole process and claims to have known nothing about the deal, but by the end of the day, I had my check. I have bought dozens of new and used cars, trucks, boats, motorcycles, heavy construction equipment, real estate, etc..in the past 30 years and never... never have had such a bad buying experience as this one. Never will I or anyone I know, be subjected to this treatment again. More

Overall, a pleasant experience. Employees are friendly and helpful. I am very pleased with my certified pre-owned Prius purchase and I will recommend this dealership to others. and helpful. I am very pleased with my certified pre-owned Prius purchase and I will recommend this dealership to others. More

Attempted to extort more money out of a sale than advertised price. Lincoln MKZ advertised since February 15, 2013 on their Internet "Pre-Owned Specials" ad for $15,895 - attempted to sell for $17, advertised price. Lincoln MKZ advertised since February 15, 2013 on their Internet "Pre-Owned Specials" ad for $15,895 - attempted to sell for $17,995 with repeated follow-up phone calls never addressing the discrepancy in price. Jerry DeMary actually brought the car to our attention because it fell within our price-range of around $15K, but reverted to the window-sticker price and stuck to it throughout the "bargaining" process. VP of Sales Bob McCormick also ensued with pressuring us as buyers to sign and leave a deposit to secure the sale as we left disappointed at not being able to work within our buying range. More

My truck had a major recall that involved a total frame replacement, and since my Tundra is ten years old I was apprehensive about the likelihood that it would all go back together properly. I was given replacement, and since my Tundra is ten years old I was apprehensive about the likelihood that it would all go back together properly. I was given a very nice replacement truck to drive while the work was being done and was called a few times to let me know about the progress of the work. A few days after getting my truck back I had a minor concern about the feel of the brakes and steering so I went back to have them checked. They checked and readjusted everything and even found a leak in the front axle that I might never have noticed and repaired that at no charge also. There are few superlatives I can think of to explain how happy I am with the work they did. The repairs are not just satisfactory, they're perfect. Every question I had was addressed and explained; every one of my concerns was remedied. What more could one possibly ask? More

We were looking to purchase an AWD Sienna and had contacted another dealership that was not very responsive and seemed to be having a hard time locating the type of vehicle we desired. After calling contacted another dealership that was not very responsive and seemed to be having a hard time locating the type of vehicle we desired. After calling Toyota of Vineland and dealing with a very friendly and responsive phone salesperson they were able to locate the exact van we wanted and we worked out a good deal very quickly. We dealt with Dwight Martinez with all the arrangements and he was extremely responsive and a delight to work with. When we picked up our van he was very patient and took his time reviewing all the features of the new van with us. He has also helped arrange our service visits and is extremely pleasant to interact with. I would definitely recommend this dealership and Dwight Martinez in particular...we have never had such an easy and stress free car purchase. More

We, my wife and I , had no intention of driving home with a new vehicle the evening we stopped in to the dealership. We were provided with the information we needed regarding the model of interest. There was a new vehicle the evening we stopped in to the dealership. We were provided with the information we needed regarding the model of interest. There was no pressure, all details were fully discussed and at the end of the evening, we drove a new vehicle home. Future appointments were set and confirmed (service) and the following day were confirmed again by e-mail. Many people state that purchasing or leasing a vehicle is a hassle, this experience was not. More

This is the second truck that I have bought from this dealership and I've sent family members here to purchase vehicles as well. They are great to deal with. No pressure, very informed and great prices dealership and I've sent family members here to purchase vehicles as well. They are great to deal with. No pressure, very informed and great prices. I'll come back next time I need a new truck. Love my Toyota! More

This was the 6th vehicle I had bought from this dealership. I have been very happy with the price and the friendliness of the people I dealt with. I have bought 2 Camry's and this is my 4th Avalon dealership. I have been very happy with the price and the friendliness of the people I dealt with. I have bought 2 Camry's and this is my 4th Avalon from this dealership. Also, have sent family members to the dealership. More

I went in for my first oil change on my 2010 tundra at about 11:15 AM . I drove in the dealer ship I found where service area was at because the had a big sign saying service which was neat I did not have about 11:15 AM . I drove in the dealer ship I found where service area was at because the had a big sign saying service which was neat I did not have to ask where to go . Drove wright up and a garage opened up . Drove wright in service area where toyota personal welcomed me. It was very clean and yvonne approaced me professionally and took some information from me and walked me to the service waiting area explaining to me what will be done on my truck. I was very impressed the moment i entered through service area. The waiting area had a lcd tv,computer with enternet access,coffee, and pastrys. All that stuff was enough to keep me entertained. I even went in to the parts department after getting off the enternet . parts department noticed me entering looking at some accesories and ask if i needed help which top the icing on the cake. next thing i know i seen yvonne with some paper work and told me that my truck is done and explained to me about my next service appointment at 10,000 miles. She was very freindly and proffessional. Overall service was about 45 minutes but it felt like 20 minutes. thanks toyota for a great experience More