Toyota of Tampa Bay - Service Center

Angel was very nice and explain my bill for me. Pleased with the service. I did not like the fact that I was called to tell me my car was ready. I was sitting there and someone could have come to get me. N with the service. I did not like the fact that I was called to tell me my car was ready. I was sitting there and someone could have come to get me. Not good customer care, More

Great dealership. Elga; class A; deserves a raise. Wonderful! She would be one of the top reasons to return. Very professional. Keep her and realize what she brings to the dealership. Wonderful! She would be one of the top reasons to return. Very professional. Keep her and realize what she brings to the dealership. More

They had good customer service when I went to return the They had good customer service when I went to return the rental and pick up my car. Luis was really nice. He was extremely helpful and informative ab They had good customer service when I went to return the rental and pick up my car. Luis was really nice. He was extremely helpful and informative about the papers I had to sign in order to let them know that I received the service needed for my clock More

My service advisor Brandon was incredibly helpful in relaying needs of my vehicle and giving me a good deal on the repairs. Even my cashier Kimaney was helpful. Toyota Gregg is a blast ( have your pictu relaying needs of my vehicle and giving me a good deal on the repairs. Even my cashier Kimaney was helpful. Toyota Gregg is a blast ( have your picture taken with him, get a discount!). Love Toyota of Tampa Bay, they treat you like family. More

Kimaney, Very Professional and Kind! Norman is Always very Professional, knowledge and Kind to Everyone at all times. Please Thank them for me. Thanks Toyota very Professional, knowledge and Kind to Everyone at all times. Please Thank them for me. Thanks Toyota More

Don't care for sales people talking to me about trading my vehicle while mine is being serviced. In person or calling me on the phone. my vehicle while mine is being serviced. In person or calling me on the phone. More

Puzzled When I bought my 2007 Rav4, I wanted one with a moonroof. Rather than search for one, Toyota of Tampa Bay (TTB) sold me on the idea of their having When I bought my 2007 Rav4, I wanted one with a moonroof. Rather than search for one, Toyota of Tampa Bay (TTB) sold me on the idea of their having one installed by an "after market supplier' they worked with. I was leery, but was convinced there was no reason for concern. I had problems from the start, and returned the car to Toyota for repairs. In June of 2008, because of the frequency of repairs and my complaints, TTB gave me signed paperwork saying they would cover any repair costs after the factory 5 year warranty expired. Well, recently my concerns were substantiated. About a month or so ago the headliner and the shell to which it was glued started coming down. In talking to 2 companies that do these repairs I was told this always happens with "after market" roofs. When they install one, they cut away part of the shell and thereby reduce the integrity of the whole system. I called TTB on or about 11/29 and talked to a Service Manager named Delbert. I had initially misplaced the above mentioned paperwork, but I had a 2008 email to TTB referencing the guaranty, the date and the person who signed it. He said there is no such thing as a "forever" warranty. End of discussion. He did not ask for what I had so kept on looking.. On December 3rd I found the original paperwork. I called and left a message with his secretary to call me as I had found the paperwork. No response. This is frustrating in that I have only 77K miles on the car and have meticulously maintained it for these 12 years. As indicated, I am puzzled at the lack of response to a black and white issue. I have the dealership's guaranty in writing and they seem to be simply walking away. I doubt this is the image Toyota wants to display. . More

Kitana was the cashier with excellent service and Jarod Thorman keep me updated on my truck service A1 service. I would like to use t Thorman keep me updated on my truck service A1 service. I would like to use t More

Mandi was extremely kind, courteous, and helpful. She made the process of picking up my vehicle easy and seamless and quickly linked me in with Johnny, the mechanic who did a great job of fixing my vehic made the process of picking up my vehicle easy and seamless and quickly linked me in with Johnny, the mechanic who did a great job of fixing my vehicle. Johnny went over in detail all of the repairs made and recommendations for future repairs. More

Excellent service. Elga Matos and I believe is the head of mechanics , sorry forgot his name. Communication with client excellent. I will definitely come back.Thank You. of mechanics , sorry forgot his name. Communication with client excellent. I will definitely come back.Thank You. More