Toyota of Tampa Bay

everything outside of finance was pretty good at the dealership except there financing which I had to sign paperwork on 3n different days very exhausting! dealership except there financing which I had to sign paperwork on 3n different days very exhausting! More

John was amazing. His customer service was exceptional. He made sure I was informed of what was being done to my vehicle. His customer service was exceptional. He made sure I was informed of what was being done to my vehicle. More

Thank you Norman Vassel and the team for quickly resolving our vehicle emergency fix! We were back in the road in no time! Another example of stellar service. Thanks Norman for all you do. resolving our vehicle emergency fix! We were back in the road in no time! Another example of stellar service. Thanks Norman for all you do. More

I recently purchased a Sienna from this dealership. I really feel that I made a wrong choice. I fixed an appointment with Salomon Cruz by 2 PM on a week day but when I visited I was asked to wait (Even I really feel that I made a wrong choice. I fixed an appointment with Salomon Cruz by 2 PM on a week day but when I visited I was asked to wait (Even though I had an Appointment). Then I was directed to Nate Gomez. He showed me the vehicle that I was interested in. I did the test drive. When the pricing & other details were discussed, Nate made me wait. Then came this person named Dillon who was convincing me to get the Car by talking more on my monthly payment which was exceeding my current payment. He did some calculations & PROMISED ME that my monthly payment would be $XXX and that I would not be making any payment for the next 3 months. Even though my monthly payment were high than what I was paying now I accepted it, the reason being that since there is no Payment for 3 months the remaining 9 months I pay is almost the same $ amount which I'm paying currently. After 1 year of payment, he advised me to do a re-financing. This looked reasonable & logical to me. Then I signed the contract with Freddy. The next day I received a text from Nate that my first payment is a month away. I visited Freddy again & told about the 3 month no payment option which Dillon told me. To my surprise, Freddy told me that Dillon did not tell about this. WAIT.. WHAT .. You guys are working together(Next cabins) & you don't communicate what was PROMISED to the customer !!!??? I was told that i cannot get the 3 months no payment because it is only for new cars & not used cars. when I stated that Dillon told me about the 3 month no payment, Freddy told me that Dillon wouldn't have known that this is a used car. EXCUSE ME !!! Dillon didn't know about what he was talking? Was he talking in the AIR about not knowing the product ?? I was then told that my first payment will be in 45 days by Freddy. My next shock was when I registered my Loan through the bank, my first payment was in 30 days. When I spoke to Freddy about this he was saying that I have a grace period os 10 days from the bank so I ideally have 40 days to make my first. How ridiculous is this? He also apologized for the miscommunication that has happened. AGAIN ???MISCOMMUNICATION?? WHATEVER WAS PROMISED (3 MONTHS NO PAYMENT) WAS NOT FULFILLED, FIRST PAYMENT IN 45 DAYS WAS NOT FULFILLED. BEWARE OF THIS DEALERSHIP !! THEY PROMISE ANYTHING & EVERYTHING UNDER THE SUN & WONT FULFILL IT !!! More

easy and excellent scheduling, fast efficient service and excellent service rep follow-up to keep me informed excellent service rep follow-up to keep me informed More

Muy buena atención por parte de Orlando santiago lo mejor atención y por parte del departamento de servicio también. Gran trabajo atención y por parte del departamento de servicio también. Gran trabajo More

Dennis was amazing , very informative, great customer service!! Service was faster than expected love the video feedback was definitely a new and appreciated experience. service!! Service was faster than expected love the video feedback was definitely a new and appreciated experience. More

Derrick Howard is an incredible employee with Toyota of Tampa Bay. I will always choose him as my service advisor. He goes above and beyond to make sure everything is done correctly for me and efficiently. Tampa Bay. I will always choose him as my service advisor. He goes above and beyond to make sure everything is done correctly for me and efficiently. More

Marcus was an exceptional young man very knowledgeable and prepared. Really impressed with him as a salesman, thanks for your help. and prepared. Really impressed with him as a salesman, thanks for your help. More

Vicente was able to answer all my questions and address my issues promptly and had good communication with me. my issues promptly and had good communication with me. More