Toyota of Stamford

Top Toyota Dealership- Best used vehicles in the market! Fantastic sales experience and the finance department was a delight! I was taken care of immediately and everyone at the dealership was so friendly an Fantastic sales experience and the finance department was a delight! I was taken care of immediately and everyone at the dealership was so friendly and made my used vehicle purchase quick and painless! Highly recommend this dealership, they have very relaxed environment that puts the buyer at ease. Great communication from all the staff I came in contact with that made the process very simple. My Matrix is in amazing shape and the condition of how it was sold was outstanding! Keep up the good work and thanks for being awesome! More

thank you Benji (Harold) Buckle How lucky were we when my husband and I were assigned to Benji. He helped us configure the seating to accommodate our 2 service dogs. Benji found just How lucky were we when my husband and I were assigned to Benji. He helped us configure the seating to accommodate our 2 service dogs. Benji found just the right car to suit our needs. He was patient, informative, and most of all, honest. A real straight-shooter. We recommend him highly and wouldn't hesitate to use him again for our future Toyota purchases. More

Great service and experience What a pleasure it was dealing with the team at Toyota of Stamford. I have poor credit and had some negative equity on a vehicle and Albert worked tir What a pleasure it was dealing with the team at Toyota of Stamford. I have poor credit and had some negative equity on a vehicle and Albert worked tirelessly on a plan that would work for me. I am truly great flu for all the hard work they put in and couldn't be happier! More

Don't Be Fooled For starters, there has not been one visit where you did not have at least one customer in there screaming about problems they had with your service. For starters, there has not been one visit where you did not have at least one customer in there screaming about problems they had with your service. There was one time I remember everyone making fun of a caller who asked what they thought was to be a ridiculous question. They made fun of the caller, back and forth telling joke after joke to every co-worker that walked by at the caller’s expense. Isn’t that a little immature and unprofessional especially in front of other customers? Not everyone has the experience of your employees or lack thereof I should say. That same day I reported one of your drivers for speeding off in someone’s car that is putting their trust in you while they leave it for a service. The clerk gave a half smile, proceeded to speak in Spanish over the Nextel and then transitioned back to English stating “slow down, take it easy with the customer cars. Little did he know just because I don’t look Spanish I understand it and in Spanish he told him something to the effect of you can’t be doing that with customers standing right there. I could not help but to think, I hope one of the owners catch them in the act of mistreating their vehicle. From the beginning I have had nothing but issues with your service department. If you’re unclear with the history, please allow me to bring you up to speed again. After my purchase I brought my car back to you to be looked at because my fog lights had an excessive amount of condensation in them. Upon arrival, I was expecting to be approached with great customer service, which I was told to expect before my purchase. Instead of assistance, I was walked outside with one of your service clerks who quickly tried to turn it around on me. He told me he had seen this before and there is no way it was the car. He then he asked me “What did I Hit”. Before I knew it he went back in and one at a time, service clerk after service clerk appeared which all concurred with his theory. It was only after I mentioned that I was going to take the car to another mechanic that their tuned changed. After inspection it was discovered to be a “Factory Defect”, a brake in the seal. How smart did they look now? The next issue came with the peeling of the paint on the inside back passenger wheel well. AGAIN, I am back at Toyota, AGAIN it turned into a group spectacle and AGAIN the blame was turned on Me. I was told I probably have hit a pothole or it could have been from the salt and ice during the winters. Funny thing is, it wasn’t winter, the car was brand new and it was only peeling in one spot. After waiting for an adjuster to look at it, it was discovered to be defective AGAIN!! Picking up the car after the replacement work was completed I noticed the replacement piece looked to be defective. After a song and a dance and being reassured that if the paint peeled it would be replaced, frustrated I left. The next issue I had was when I had your facility put rain guards on my car. When I got my car back I noticed approximately two inch scratch down the outside middle of my window. Once AGAIN the blame was quickly turned elsewhere. I was told the scratch was most likely caused but a rock/salt stuck in the window rubber and when the window was rolled up it was scratched. Funny thing is AGAIN there was no snow and it was NOT there before I dropped it off. Your service people finally did something right, they took pictures of my whole car from every angle which later came back to bite them when they tried to say there was no way it happened there. After looking at picture after picture, no scratch was on the window but there was one clearly visible when I picked up my car. When the employee who completed the installation was asked about it, he admitted to leaning on the window with a tool in his hand. You in fact were present and were involved in this issue. To your credit you did offer to replace the window at no charge but told me you were not responsible to re tint the window. As I booked my most recent appointment for the 50,000 oil change and tire rotation, I mentioned that I had a coupon for a discount to be applied on any SERVICE and a coupon for a free car wash with any SERVICE. I was told to present them at the time of the write up, which I did. At the time of the write up I was told that I could use the free wash coupon for that SERVICE but unfortunately, I would have to come back during the week because they were booked. The kicker is the car wash coupon was valid for the SERVICE, but I was unable to use the discount coupon because you don’t consider the 50,000-mile to be a SERVICE. How can it be considered a SERVICE for one and not the other? Can you clarify? I asked for Toyota to check my brakes because they sounded like they were grinding and I was told that you don’t do that with a 50,000-mile oil change? I had to explain that you were rotating the tires so why wouldn’t you check the brakes. If this were the case then why is it that the brakes were checked on all my other scheduled maintenances? When my car was finished the clerk told me that they did not rotate my tires because I needed new tires and a wheel alignment but my brakes were good. How did you check my brakes if the tires were never removed? I asked if there was any warranty for the tires and I was told that I was lucky to make 50,000. Upon doing research on my own I discovered that on my tires there is in fact a 60,000 mile limited warranty. The stipulations are that the tires had to be rotated every 5000 miles, which they were and I had to have a wheel alignment once a year or every 10,000 miles. Don’t you think as Toyota being my primary source for my vehicle’s maintenance something should have been said about that? No, it was Never Mentioned, but the clerk was quick to mention that it was going to cost almost $1200 for new tires and an alignment. The last thing I want to mention is that fact that I always have to call about 30 minutes before you close because I never hear from you all day even though I make an appointment and drop my car off between 7-730 am. I am always told the earlier I drop it off, the earlier I will get it back. That has yet to be the case. When I called last time I was told my car was finished and the paper work was being completed as we spoke. Can I ask why when I got there my paper work was not even started yet? Are you in the business or make it a habit of being untruthful to your customers? I know for a fact I am not alone because as I mentioned before, there is always someone arguing with your service people every time I have been there. Thanks, Anthony More

Hassle free experience I purchased a new Toyota Camry SE from Steven Defelice and could not be happier. I would definitely buy a car again and would recommend Steven to anyo I purchased a new Toyota Camry SE from Steven Defelice and could not be happier. I would definitely buy a car again and would recommend Steven to anyone. The sales manager Brandon was extremely helpful and resolved all my issues to my satisfaction. Finally, Eliana was pleasant and very helpful with the financing. Overall the experience was great. If you want to avoid the normal stress of buying a car- go to these guys. I will definitely deal with them for all my future needs. Great job guys. More

New 2014 Toyota 4Runner Great dealership. Salesman ANDREW PAWLOWSKI was very knowledgeable and easy to work with. I had a great experience. I will always recommend this deale Great dealership. Salesman ANDREW PAWLOWSKI was very knowledgeable and easy to work with. I had a great experience. I will always recommend this dealership and ANDREW PAWLOWSKI to everyone who want to buy a Toyota. More

Everyone here was of great help. Tom Purcell is one of the best salesman I have ever worked with. Thank you all for everything. This was an excellent experience. the best salesman I have ever worked with. Thank you all for everything. This was an excellent experience. More

Very happy with the costumer service provided by Albert Gonzalez. He made the process very easy and gave me the best price possible. I was able to purchase the exact car I wanted. (The exterior color, inte Gonzalez. He made the process very easy and gave me the best price possible. I was able to purchase the exact car I wanted. (The exterior color, interior color, model) More

Albert was a great sales person. Although I knew what I wanted, he provided me with other information that was very helpful. He gave me the info verbally, he also walked me through everything & showed me wanted, he provided me with other information that was very helpful. He gave me the info verbally, he also walked me through everything & showed me how to use everything in the vehicle. This is my second rav4 and I would not hesitate to recommend this dealer. Over all it was a good experience all my needs were met and my questions were answered. More