Toyota of Smithfield

Great experience! Harrison was extremely helpful, knowledgeable and personable! Highly recommended, thank you again Harrison and Toyota of Smithfield! Harrison was extremely helpful, knowledgeable and personable! Highly recommended, thank you again Harrison and Toyota of Smithfield! More

Our interaction with Mustafa was unexpectedly great. There were "bumps in the road" during our visits at the dealership. None were any fault of his. During the long waiting times we were entertained by There were "bumps in the road" during our visits at the dealership. None were any fault of his. During the long waiting times we were entertained by his genuine interest in hearing about our lives and sharing stuff about his. On a scale of 10 (highest score) we give Mustafa a "10". That said, there were some deficiencies regarding the overall buying experience. First, the vehicle was advertised online as "TOS Certified" and ready to go. In reality, the truck was still being inspected and repaired. It was on a lift for several days while we waited to give it a test drive. This led to a very stressfull conversation regarding our ability to place a deposit to hold the vehicle until we'd be able to test drive it. Mustafa was able to arrange a $500 deposit. There were something like 70 other people interested in the truck, so his attempts to bend the rules allowed us the ability to secure the first chance at purchasing the truck. Raphael was also very efficient. Not as much fun as Mustafa, but still very professional and helpful. Complaints would be: Delays beyond our control necessitated us needing to rent a car. Toyota of Smithfield was unwilling to cover the cost...about $120. Truck was advertised as completely cleaned and detailed. In fact, the rear seat area was covered with cat hair that took over an hour to remove, and the tonnueau cover was moldy. Main point here is that Mustafa Akhtar is an exceptionable sales person who did his best to meet our expectations. He has insights into customer satisfaction that the dealership would greatly benefit from. With genuine thanks to Mustafa, David More

Our experience working with Mustafa was very positive and professional start to finish. Mustafa has a great personality, is very friendly and knowledgeable. We also worked with Sam on the financial side of t professional start to finish. Mustafa has a great personality, is very friendly and knowledgeable. We also worked with Sam on the financial side of things. He was also very professional with a great side sense of humor. Everybody that we encountered at your dealership was professional and kind. Would recommend friends and family to this dealership. More

It was a pleasant experience with Toyota Smithfield and everyone I worked with! Special thanks to Mustafa, who is professional, polite and helpful in every step of the way. Thank you!!! everyone I worked with! Special thanks to Mustafa, who is professional, polite and helpful in every step of the way. Thank you!!! More

Excellent experience, no problems I would highly recommend using Toyota of Smithfield for your next car purchase. recommend using Toyota of Smithfield for your next car purchase. More

My guy Mustafa was most considerat and contientous and professional I ever met. Extremely professional also. Also quite Kind I am very thankful that he handled everything. Thank you so much professional I ever met. Extremely professional also. Also quite Kind I am very thankful that he handled everything. Thank you so much More

very knowledgeable well spoken honest friendly glad to give them my business will recommend to family and friends give them my business will recommend to family and friends More

Toyota of Smithfield and Mustafa were great! Exceedingly responsive, answered all my questions, and found me my dream SUV! Exceedingly responsive, answered all my questions, and found me my dream SUV! More

Mustafa is absolutely incredible. He made our experience so nice and smooth! Thank you mustafa!! He made our experience so nice and smooth! Thank you mustafa!! More

My sales person (Mustafa) was great however the buying experience with the dealership was chaos. I tried to give my deposit over the phone only to be told that had to be in person and in the meantime befo experience with the dealership was chaos. I tried to give my deposit over the phone only to be told that had to be in person and in the meantime before I got there another sales person was allowed to take a deposit over the phone. In essence, pulling the rug out on the car I committed to. They put me into another vehicle but the next day when I went to buy that car, the original car was still available and everything ended up switched back to the original car. It was a roller coaster ride but in the end I did get the car that I originally wanted and the car is awesome. Act fast on the car you want and work with Mustafa. He is a very nice man and worked very hard to get me in the car I wanted. More