Toyota of Smithfield

Excellent customer service! Just a heads up, I felt obligated to give a positive review of my experience with Colonial Toyota. Izzy Loynds was awesome to work with and ultimately Just a heads up, I felt obligated to give a positive review of my experience with Colonial Toyota. Izzy Loynds was awesome to work with and ultimately we bought a Toyota Highlander and we love the car! During the buying process, my two small children were acting up, like kids sometimes do and one of the workers, Antonio Rivera, helped us out with a couple of balloons that saved the day for everyone there. Also, today we went back to Colonial Toyota today due to a small incident that took place when a dog put their claws down the side of the driver-side front door. 8 dog claw marks on a car less then a week old. I spoke with Izzy L. and in turn she spoke with the service manager, Justin Desautels, about the incident. They had me come in the next day and they had Brian Lopiore buff the scratches out perfectly! I was looking for any imperfections and they were none. Justin D. and Izzy L. said it was free of charge as a good will gesture. Thank you Colonial Toyota, I will recommend you. More

Excellent! I recently leased a 2015 camry. Joel my salesman was very helpful and knowledgeable. Abed the finance guy took the time to completely explain the lea I recently leased a 2015 camry. Joel my salesman was very helpful and knowledgeable. Abed the finance guy took the time to completely explain the lease agreement to me . I would definitely return to purchase there again! Excellent customer service ! More

Ripped me off Service department didn't check that alignment was done already and charged me for alignment second time when car was serviced at 45000 miles. Worse s Service department didn't check that alignment was done already and charged me for alignment second time when car was serviced at 45000 miles. Worse service ever. Will not recommend to anyone and any of my friends. More

Experience Was A Happy One My daughter recently purchased a car from Colonial Toyota and the salesman Tony Pais made the car buying experience enjoyable, for both of us and that My daughter recently purchased a car from Colonial Toyota and the salesman Tony Pais made the car buying experience enjoyable, for both of us and that is the first time, I could ever say that about a car buying experience. He is very professional and straight forward ,and puts you at ease. I would not hesitate to purchase another car from him or Colonial Toyota again.. We had been to Boch Toyota in Attleboro Ma, previously and Colonial made my daughter and I appreciate VERY good customer service,compared to them. More

Great Services Just a routine service, 35,000 mile service on my Tundra. Outstanding atmosphere. Great waiting area. Fast Service. They don't pack you into a tin Just a routine service, 35,000 mile service on my Tundra. Outstanding atmosphere. Great waiting area. Fast Service. They don't pack you into a tiny spot like many other dealers in the area. Will visit again for sure. More

Night and Day! Colonial Toyota was a night and day experience compared to Boch Toyota South. Colonial Toyota was patient, relaxed, friendly, and very helpful. They w Colonial Toyota was a night and day experience compared to Boch Toyota South. Colonial Toyota was patient, relaxed, friendly, and very helpful. They were honest, up front, and made our experience enjoyable and comfortable. Buying a car is a big decision and I would not go anywhere else than Colonial Toyota. Thank you for not being the cliche "car sales man" that we unfortunately experience prior to coming to you. More

I recently leased a 2014 Sienna XLE AWD few days ago. I am disgusted and absolutely disappointed at the quality of service. On 2/7/14 is when I met with John and Abed and committed to the lease. I wanted w am disgusted and absolutely disappointed at the quality of service. On 2/7/14 is when I met with John and Abed and committed to the lease. I wanted white color and was told by Eric that it would take few days to get it and they gave me a rental since my previously leased vehicle was returned. I kept on calling and leaving messages for John to see when my car will arrive. I never received a call back with that information. 2 weeks went by and finally John called me and said that the car has arrived. I was out of town for a week and could not come and was constantly pressurized to come and if not incentives might change and I will not get the good deal that I was getting. I was able to go on 3/1 and finally signed off the paperwork and then picked up the van couple days later. Within the first 3-4 days, I found out that my wife was not comfortable driving such a large vehicle and I tried to call Abed several times for options to terminate lease and left him 3-4 messages on 3/5 but never got a return call. I called and left more messages on 3/6 and no return calls again. My wife called dealership upset that same day at night and complained about this. All of a sudden Abed calls me at 8:20 pm, I explain him my situation and he tells me that he will look into this and call me next day. No surprise that he never called me next day. I called and left message the first time but no call back. I called a 2nd time and he picked up the phone. He tells me to come Saturday 3/8 morning and he and his manager will talk to me and discuss options. I go there on Saturday at 11 am and Eric tells me that he is busy, has few people ahead of me which I understand. Eric tells me that it will be about an hour which I was willing to wait. Abed comes out and tells Eric to assess my van and figure out trade in price and new price for a RAV4. Eric tells me that he will work on it that same day on Saturday or Sunday and will call me back. And guess what, like everyone else he also did not call me back. I was so disgusted and fed-up by everything that I just decided to go on Monday, pick up my new plates for the Sienna and be done with Colonial and never do business with them again and never to recommend anyone else to them. When I went to pick up he plates, Eric has the nerve to come up to me and tell me that he wrote my phone# down wrong and that's why he couldn't call me which is so wrong. He never asked my phone# on Saturday when I went there. My # is everywhere in your system. I wasn't determined to return the van, I was just looked for some answers so that I could make an informed decision. Only thing I can say is, I came to Colonial Toyota since they are local and I also leave in Smithfield. But after the whole awful experience, I am so sorry that I every went there in the first place. lastly not that important, but the odometer statement said 96 miles, and when I got the vehicle it had 175 miles but nobody even told me or provided me explanation on this More

The staff of Colonial Toyota were amazing with my purchase of a 2010 Toyota Rav 4. They really worked with me to get the best deal I could afford and they made what can be a stressful situation, fun! purchase of a 2010 Toyota Rav 4. They really worked with me to get the best deal I could afford and they made what can be a stressful situation, fun! Everyone there was so friendly and you left knowing you have people that really care about their customers... I would highly recommend anyone looking for new or used, to start here, and you won't need to go anywhere else!! I love my new SUV... Thanks Colonial!!! More

I recently visited Colonial Toyota and had a magnificent experience. The sales people were friendly, accommodating and helpful. Their low pressure techniques made me feel comfortable and confident in my s experience. The sales people were friendly, accommodating and helpful. Their low pressure techniques made me feel comfortable and confident in my search for a new vehicle. While I was in the showroom (which is beautiful), I had the opportunity to converse with a customer who had a car in for service. He indicated that the service department was absolutely fantastic! They were timely with service and his service experience over the years had been terrific. He had no complaints whatsoever! I would absolutely advise anyone looking to purchase a Toyota or Scion to visit this dealership in Smithfield, RI. Your experience will be one of trust and understanding of your needs. More

Nicest sales manager ever. I flew all the way from Utah to buy my used 2012 Prius from him. Like any dealership, they're not giving cars away for nothing. But if you do your homework, they won't make you to buy my used 2012 Prius from him. Like any dealership, they're not giving cars away for nothing. But if you do your homework, they won't make you pay more than you have to. Thanks again, Richie! More