Toyota of Smithfield

The staff of Colonial Toyota were amazing with my purchase of a 2010 Toyota Rav 4. They really worked with me to get the best deal I could afford and they made what can be a stressful situation, fun! purchase of a 2010 Toyota Rav 4. They really worked with me to get the best deal I could afford and they made what can be a stressful situation, fun! Everyone there was so friendly and you left knowing you have people that really care about their customers... I would highly recommend anyone looking for new or used, to start here, and you won't need to go anywhere else!! I love my new SUV... Thanks Colonial!!! More

I recently visited Colonial Toyota and had a magnificent experience. The sales people were friendly, accommodating and helpful. Their low pressure techniques made me feel comfortable and confident in my s experience. The sales people were friendly, accommodating and helpful. Their low pressure techniques made me feel comfortable and confident in my search for a new vehicle. While I was in the showroom (which is beautiful), I had the opportunity to converse with a customer who had a car in for service. He indicated that the service department was absolutely fantastic! They were timely with service and his service experience over the years had been terrific. He had no complaints whatsoever! I would absolutely advise anyone looking to purchase a Toyota or Scion to visit this dealership in Smithfield, RI. Your experience will be one of trust and understanding of your needs. More

Nicest sales manager ever. I flew all the way from Utah to buy my used 2012 Prius from him. Like any dealership, they're not giving cars away for nothing. But if you do your homework, they won't make you to buy my used 2012 Prius from him. Like any dealership, they're not giving cars away for nothing. But if you do your homework, they won't make you pay more than you have to. Thanks again, Richie! More

I recently purchased a 2013 Camery Hybrid XLE and my experience with the delarship, sales associates and finance staff was nothing short of incredible. They were friendly, courteous and really worked wi experience with the delarship, sales associates and finance staff was nothing short of incredible. They were friendly, courteous and really worked with me to get me into the car that I wanted at a price that is very affordable. I also traded in my 2011 Camery and they were very fair on the trade in to make the numbers work. It is a great family owned business that is local in Rhode Island and I will be going back for a leased vehicle for my daughter. Thank you Colonial and keep up the great customer service! Michelle A. Couture Lincoln, RI More

Christine was very helpful. She provided initial quote and clarified with all the fees they would charge. She responded to my email inquiries promptly and honestly. Paul was very nice and friendly duri and clarified with all the fees they would charge. She responded to my email inquiries promptly and honestly. Paul was very nice and friendly during our test drive and explained all details with great patience. More

My experience with Colonial Toyota was phenomenal!!! The customer service and friendliness was remarkable!!! I have never had such a smooth un-stressed experience with purchasing a new car! They were very u customer service and friendliness was remarkable!!! I have never had such a smooth un-stressed experience with purchasing a new car! They were very understanding to all my wants and needs and were willing to work with me. I would highly recommend Colonial Toyota to my friends, family and co-workers! Thank you to Christine Jones for everything that you did for me as it was greatly appreciated!! Sincerely, -Another happy customer More

Christine was my initial contact over the internet and she was great with follow up throughout the process. At the dealership we first met with Russell who has a very calm, no pressure approach to buying, she was great with follow up throughout the process. At the dealership we first met with Russell who has a very calm, no pressure approach to buying, which works!! He knows a lot about the product and is good at selling with his knowledge. He gave us space alone after we drove the truck to think about it (not done at other dealerships). Russell was also good at following up throughout the process of purchasing and after the purchase. Abed, the finance guy is great. He put together different scenarios for financing and payments and the benefits of each. He talked about life and finances and taught us a lot about credit and credit scores. He is an asset to the dealership and wears great socks. :-) We will definitely recommend this dealership to friends, family, and colleagues, and use this dealership again if buying a Toyota or used car they have in stock. The one thing that disappointed me was getting the truck with under 1/4 tank of gas, it would have been nice getting the truck with a full tank of gas, or at least half full. More

I was looking to purchase a new or used vehicle, and Tony was very patient with me, as I didn't know which vehicle I wanted and could afford. After spending time with me, he recommended leasing the 2013 RAV was very patient with me, as I didn't know which vehicle I wanted and could afford. After spending time with me, he recommended leasing the 2013 RAV 4 and I am so happy with my decision. Everyone at Colonial was exceptionally friendly! More

I bought a certified preowned car from Colonial just over three months ago. About three weeks ago, I started noticing a noise that sounded like it might be a brake issue. I live 50 miles away, so I took it t three months ago. About three weeks ago, I started noticing a noise that sounded like it might be a brake issue. I live 50 miles away, so I took it to a local dealer who informed me that certified cars should have 50% or more life on the brakes but that it would have to be Colonial that would do the work since it is a workmanship issue, not a Toyota warranty issue. At that time I called Colonial and spoke with someone that answers the phones for the service department. (I didn't catch her name) She explained that if it was a workmanship issue that they would cover it but that she couldn't guarantee that over the phone. Next, about two weeks ago, I tried to reach the Service Manager, Mike, in hopes of getting a more clear understanding before driving 100 miles with two cars twice. He didn't answer a few times and I finally left a message for him on 1/21. Mike didn't return my call then or after another few attempts and messages, so I decided to try an email on 1/25. The only email available for service on the site was colonialsvc@aol.com, which I though was wierd but tried anyway. That day, I recieved a voicemail from Rayna Botvin on my cellphone, but the phone didn't ring before the message popped up. I thought that was also weird but was happy to have finally found a warm body. I called Rayna back but she was out. I then tried her for the next three days, leaving at least four messages with no response. I decided that I had to do something more drastic, so I emailed Toyota corporate and explained the whole issue. They wrote back a few days later that they had forward my info to Rayna and I should hear back from her soon. On 1/28, I had another no-ring message from Rayna. I looked it up and I guess there are services out there that you can use to leave voicemails for people without actually having to talk to them. Since then, I've been trying a few times a day to reach someone at the dealership with no luck. A few hours ago, I even tried the owner, Jim Botvin. I took my car to another dealership today as at this point I am concerned about safety and they told me that I should definitely not drive that car another mile. That dealership has also had no luck reaching anyone at Colonial nor has Toyota corporate themselves. My car is undrivable and I am picking up a rental after work today. To say that I am unsatisfied would be a major understatement. More

Trista Robertson being our Sales Dealer was a pleasant experience for us. We are a Toyota family, having a Corolla in our garage already. We would recommend Trista, and Colonial Toyota to others. T experience for us. We are a Toyota family, having a Corolla in our garage already. We would recommend Trista, and Colonial Toyota to others. Trista made us feel comfortable in our car buying. More