Toyota of Smithfield

VERY disappointed in Colonial Toyota. 42 LBS IN EVERY TIRE!!!!??? REALLY??? You have a HUGE problem in your prep dept! My son is so disgusted with this whole deal, I cannot get him to 42 LBS IN EVERY TIRE!!!!??? REALLY??? You have a HUGE problem in your prep dept! My son is so disgusted with this whole deal, I cannot get him to call you. As far as he is concerned, other than cancelling the whole deal or returning money so he can have these things fixed, there is no point. "Right rear wheel bearing (shaking), front CV joint, heater core valve (noise under hood), front brake pads & rotors, LED display lights for heat and a/c don't illuminate. We were told nothing is done to used vehicles until they are sold, but then EVERYTHING would be taken care of." Nothing but a quick wipe down with a wet rag. More

Excellent Service I would like to make a comment about my recent purchase Camary 2017 I got nothing but the best service ,attention and know how about the vehicle opera I would like to make a comment about my recent purchase Camary 2017 I got nothing but the best service ,attention and know how about the vehicle operated. My salesperson David Rainha was the best . More

Worst place to buy a car Worst sales guy Davis Rainha, car have brake problem, bad tires, bearing damages and more. They promise fix that but was no true. Also avoid get servi Worst sales guy Davis Rainha, car have brake problem, bad tires, bearing damages and more. They promise fix that but was no true. Also avoid get service for the car worst service personal. More

Bait and Switch Do not purchase the Toyota Pre-paid service plan without something in writing. I found out 6 months later the plan I was told about was not the plan I Do not purchase the Toyota Pre-paid service plan without something in writing. I found out 6 months later the plan I was told about was not the plan I was sold. My vehicle was not eligible for the higher plan due to the mileage so they gave me the lower one for the same price. The lower one only covers oil changes and an occasional tire rotation whereas the plan I was told about was supposed to coverage ALL of Toyota's recommended service. Toyota just now has clarified what I bought and it was nothing like the one I was told I purchased. When I requested Toyota to cancel it, I learned that they have a $25 cancellation fee. Toyota suggested I go back to have it flat cancelled back but I just want to sever my ties. This is too bad since my salespeople were great and I love the truck. Maybe when I'm ready for another vehicle my salespeople will have moved onto another dealership. More

2010 Tundra Great dealership to deal with, Kayla, Mike, Justin, Christian and Mike (finance) all worked hard to get this deal done. I tend to be a demanding custo Great dealership to deal with, Kayla, Mike, Justin, Christian and Mike (finance) all worked hard to get this deal done. I tend to be a demanding customer, this didn't seam to faze them in the least. If I asked for something they worked with me to get it. I would recommend this dealer to any of my friends or relatives (I drove 1 1/2 hours and would do it again). Thanks again for the help, I am no longer a "pissedcustomer", well not at this dealer anyway :-/. More

Great sales guy I worked with Mike Norwood and he was very helpful. I knew went in early in the week to kick the tires and understand my options. Went back on Thurs I worked with Mike Norwood and he was very helpful. I knew went in early in the week to kick the tires and understand my options. Went back on Thursday and did the paper work. Mike didn't call and hassle me during the week, he was honest and straight forward. I had a little interaction with Justin but he was also very polite and down to earth. I'll be honest to say this was my first experience buying a new car and either everyone is using hyperbole to describe their interaction with the car buying process or times have changed. I did my homework and asked for a fair price and feel like I did okay and am very happy with my car. I will say that the computer system took a long time to print my information which is what lost a star. Mike had me in and out signing paperwork very quickly. More

Horrible Customer Service and Service The worst service department I have ever had an experience with. DO NOT GO to this Dealership, they will rip you off. They failed inspection for somet The worst service department I have ever had an experience with. DO NOT GO to this Dealership, they will rip you off. They failed inspection for something which is not even broken. Their mechanics just sit doing nothing because if the horrible service, and try to find something from your car which you don't even have to worry about. I took my car to different mechanics and they told me that nothing is wrong with that part and told me just go there and explain. I called service manager and he told me he will give an estimate tomorrow, since one week every day he calls me and gives me an estimate - still waiting for service manager Mike's phone call. DO NOT EVEN come close to this dealership - they will RIP YOU OFF. I have serviced my 2 cars here and NEVER EVER will go back. Try Fox Toyota on Rt 44 - you will not regret. More

Excellent customer service! Just a heads up, I felt obligated to give a positive review of my experience with Colonial Toyota. Izzy Loynds was awesome to work with and ultimately Just a heads up, I felt obligated to give a positive review of my experience with Colonial Toyota. Izzy Loynds was awesome to work with and ultimately we bought a Toyota Highlander and we love the car! During the buying process, my two small children were acting up, like kids sometimes do and one of the workers, Antonio Rivera, helped us out with a couple of balloons that saved the day for everyone there. Also, today we went back to Colonial Toyota today due to a small incident that took place when a dog put their claws down the side of the driver-side front door. 8 dog claw marks on a car less then a week old. I spoke with Izzy L. and in turn she spoke with the service manager, Justin Desautels, about the incident. They had me come in the next day and they had Brian Lopiore buff the scratches out perfectly! I was looking for any imperfections and they were none. Justin D. and Izzy L. said it was free of charge as a good will gesture. Thank you Colonial Toyota, I will recommend you. More

Excellent! I recently leased a 2015 camry. Joel my salesman was very helpful and knowledgeable. Abed the finance guy took the time to completely explain the lea I recently leased a 2015 camry. Joel my salesman was very helpful and knowledgeable. Abed the finance guy took the time to completely explain the lease agreement to me . I would definitely return to purchase there again! Excellent customer service ! More

Ripped me off Service department didn't check that alignment was done already and charged me for alignment second time when car was serviced at 45000 miles. Worse s Service department didn't check that alignment was done already and charged me for alignment second time when car was serviced at 45000 miles. Worse service ever. Will not recommend to anyone and any of my friends. More