Toyota of Smithfield

Horrible place This place is awful. I set up an appointment to look at a car I was interested in buying with Gina. I confirmed with her two hours before the appoint This place is awful. I set up an appointment to look at a car I was interested in buying with Gina. I confirmed with her two hours before the appointment that I was coming from an hour and a half away. When I got there, they had sold the car. I asked what they could do to make it up to me, and a guy shows me a car with a dent in the side. Don't go here, they are horrible. More

2018 Toyota Highlander Michael was very Pleasant and very professional. Michael was also very knowledgeable and patient while we tried numerous vehicles. Mike and his manag Michael was very Pleasant and very professional. Michael was also very knowledgeable and patient while we tried numerous vehicles. Mike and his manager Fred worked very hard to get us In car that my husband and I love. We had a excellent experience at Toyota of Smithfield. More

Used Prius purchase I came from out of state and trip was worth it. Nick, Fred, Abed and Gina made the purchase of a certified Prius very easy. They were willing to work I came from out of state and trip was worth it. Nick, Fred, Abed and Gina made the purchase of a certified Prius very easy. They were willing to work with me to make the deal happen to my satisfaction. The facility was very nice and the purchase process took less than 3 hours. I gave 3 stars instead of 4 only because there is always room for improvement. One document, part of the TCUV packet, was not produced in a timely manner nor was it filled out correctly. This should not reflect poorly on Nick. He did his job very well and should be commended for it. Other than that it was a very pleasant experience and I would still recommend him and the dealership. Thank you all for your time. More

New truck My experience was excellent the staff was more than friendly and helpful to answer all my questions and I would recommend this dealership to anybody My experience was excellent the staff was more than friendly and helpful to answer all my questions and I would recommend this dealership to anybody More

Do Not Purchase A Car From Them! On 7/31/2018, I traded in my vehicle and purchased a used vehicle from TOS. There were several things that were “not right” about the whole ordeal but On 7/31/2018, I traded in my vehicle and purchased a used vehicle from TOS. There were several things that were “not right” about the whole ordeal but the worst was in the finance department. Abed Mensah, the Business Manager was very sneaky and shady when I was completing my paperwork for the sale and the loan. While sitting with him I found many figures that were incorrect on the paperwork when he handed them to me to sign. Needless to say, he had to reprint the paperwork at least 3 times. A few weeks went by and I applied for a AAA credit card and was denied. When I asked why they told me I had 9 hard Inquiries on my Transunion credit report between 7/31/2018 and 8/3/2018. If that isn’t bad enough, two hard inquiries were after I signed all the paperwork and took possession of the vehicle on 7/31/2018! The 9 hard inquiries are now on my Transunion credit report and until September 2020! This has negatively effected my credit for the next 23 months!!! No wonder why my salesman quick his job the next week! More

Great service I realized that my new Toyota had a minor vibration sound while driving at highway speeds. I brought it right to the service center at Toyota of Smith I realized that my new Toyota had a minor vibration sound while driving at highway speeds. I brought it right to the service center at Toyota of Smithfield. The service writer immediately took my information for the technician to follow up on. The tech found that the problem was due to two tires being out of roundness from the vehicle sitting on the lot waiting to be sold. Certainly not a Toyota manufacturing issue.. The dealership immediately replaced the two suspect tires and gave me a 24 month road hazard warranty for my troubles! That's what I call service! Correctly diagnosing the issue the first time and fixing it in a timely manner too! Great job Toyota of Smithfield. More

Best car buying experience I've ever had! My experience with Toyota of Smithfield was fantastic from beginning to end! No haggling, no pressure tactics and everyone we worked with was profess My experience with Toyota of Smithfield was fantastic from beginning to end! No haggling, no pressure tactics and everyone we worked with was professional, friendly and fair. Our salesperson was Paul Jr. who was wonderful to work with! Will definitely recommend this dealership to family and friends. More

indecisive we had no idea what kind of car we wanted but needed a newer vehicle, Dan Comfort was amazing. he helped us find the right car that fit our budget and we had no idea what kind of car we wanted but needed a newer vehicle, Dan Comfort was amazing. he helped us find the right car that fit our budget and our needs. he even helped us find a better deal on insurance More

great Team Worked will mike essig he was great will sent my family and friends to see him great team and very helpful thank you will be in for service Worked will mike essig he was great will sent my family and friends to see him great team and very helpful thank you will be in for service More

Lies effecting finances If I could give this place a zero I would. We were lied to 3 years ago about our lease mileage even though we were 100% up front about the kind of mi If I could give this place a zero I would. We were lied to 3 years ago about our lease mileage even though we were 100% up front about the kind of mileage we knew we would put on our car per year. (I work in Boston) We were told with 100% confidence by the sales person that the mileage would not matter if we lease OR bought another vehicle from Toyota of Smithfield. Imagine our surprise today when we walked into the dealership with the hopes of getting a newer vehicle and hopefully lowering or keeping our payments the same and being told that low and behold our mileage does matter and to be able to lease a new vehicle it would be over $500 per month, or our other option to buy out our current vehicle for $25 MORE per month than what we are currently paying. Had we known all of this 3 years ago when we were told by the salesman that leasing would be our best bet to keep our payments low and where we were comfortable we may have made a different more educated decision. We were completely screwed by someone desperate to make a sale. Now 3 years later we have to make some hard financial decisions because we were lied to 3 years ago. It is unspeakable that when directly asked a question MORE than one time that you could sit across from someone and lie to their face. I highly suggest finding another car dealership. More