Toyota of Smithfield

Great all around experience. Not too often you leave a dealership feeling like you were taken care of, but that’s why happened. Mike was great! Highly recommended dealership feeling like you were taken care of, but that’s why happened. Mike was great! Highly recommended More

xxx soon i got there he give me a good deal he did a alsome job! I will tell anyone about nick good person good hard working man love the service he gave me!! alsome job! I will tell anyone about nick good person good hard working man love the service he gave me!! More

Mike was great! He answered all my questions and got me a great deal. Would send all my friends and family to see him for there car needs great deal. Would send all my friends and family to see him for there car needs More

Excellent dealership. The process was excellent from start to finish!! This was my 5th car from Toyota Of Smithfield in 8 years and Mike has been my salesmen each and every time. They truly do follow th start to finish!! This was my 5th car from Toyota Of Smithfield in 8 years and Mike has been my salesmen each and every time. They truly do follow though and respect/appreciate the loyal customers. Medhi in financing was also excellent to work with and made the financial process just as easy and smooth as Mike did in the car selling process. Excellent dealership that I would recommend to anyone and I would DEFINITELY by again from this dealership. Thank you!! More

Bought brand new Rav4 and now have mice I have purchased a new Camery 2 years ago and just traded it in for a new Rav4. The sales people never helped turn on gps program on car(1st problem). I have purchased a new Camery 2 years ago and just traded it in for a new Rav4. The sales people never helped turn on gps program on car(1st problem)...Wanted a trailer hitch and they told me they would call me by the end of the day to set up appointment (never called...3 days later I called them and they knew nothing---problem 2) Problem 3 was the day of the hitch being on, they sent me to a counter to get help and no one was there. They told me to wait and the woman was coming. A half hour later I went to another person and found out that the woman was not even in. Someone else took me but never called when work was done. Then gas light went off in suv saying the gas was low but after filling it up the gadget started saying it was low and that my back hatchback was not shut. Shut back several times till light went off. Gas light still stayed on and blinked low gas (even with gas filled) called the service and told them what happened...closes day of repair was a week ...someone was supposed to call me about driving Rav but never did. Never called me about service on SUV...called and left a message a 5 pm....called me back at 5:30 saying they where still working on it. Called me at 6:15-6:30 to tell me a mouse ate threw wires and that the damage was my fault and I needed to take this up with my insurance......I HAD FOR 4 WEEKS and one week it was in my garage waiting to be fixed. I would never go to Smithfield again. More

Had our share of dealerships over the years and this is the best one we have ever dealt with , highly recommend them , its our new one forever!we are spreading the word. the best one we have ever dealt with , highly recommend them , its our new one forever!we are spreading the word. More

Can't get service on car purchased from them I bought a used 2019 Nissan Rogue back in January (30,000 miles). Before I took it off the lot, I noticed that the wiring to the rear view mirror was I bought a used 2019 Nissan Rogue back in January (30,000 miles). Before I took it off the lot, I noticed that the wiring to the rear view mirror wasn't attached and the interior lights didn't work. I brought it to the attention of the service manager before I left and they scheduled an appointment to get it fixed. At the appointment, they told me that they needed to order a part to fix it and that it might be a couple weeks before it arrives. I called at the start of February and they said it wasn't in yet. I called at the start of March and couldn't get a hold of anyone at the service desk, so I left a message for the manager. I called at the start of April and spoke with someone at the parts desk, who forwarded me to the service manager, who guess what... didn't pick up. I left another message explaining what I was experiencing. No call back. I've spent too many hours trying get in contact with someone for the last 6 months, have left countless messages for the service manager (who I'm not convinced exists at this point) wanting to schedule an appointment to get my interior lights fixed. This is something that should have been taken care of within a month. I don't understand how they can treat a customer who spent $20k+ on a car at their dealership with this level of neglect. The only reason I'm giving them two stars instead of one, is because the sales agent who helped me was awesome. If you buy a new or used car from here, beware. If something goes wrong, you will have a terrible time trying to get it fixed from this place. More

My sales person Derek was excellent to work with! This is a great dealership and I am very pleased. I highly recommend Toyota of Smithfield! a great dealership and I am very pleased. I highly recommend Toyota of Smithfield! More

Sales person was very professional. No wasted time. Manager was straight up.was looking for two used vehicles and they had just what I wanted. Manager was straight up.was looking for two used vehicles and they had just what I wanted. More

This dealership is very culturally diverse and everyone was exceptionally helpful in making my experience very gratifying. I will recommend Smithfield Toyota to my friends and family. Special thanks to Mik was exceptionally helpful in making my experience very gratifying. I will recommend Smithfield Toyota to my friends and family. Special thanks to Mike, Mo, and Victor. More