Toyota of Smithfield

Awful When I picked up my 2019 Sienna on January 9, 2020, I asked for a copy of my bill of sale, and my finance paperwork. I was told by James Forte that he When I picked up my 2019 Sienna on January 9, 2020, I asked for a copy of my bill of sale, and my finance paperwork. I was told by James Forte that he will mail it to me. On January 18th, I emailed James that I still have not received my paperwork, and he emailed me back the following. Sat, Jan 18, 9:38 PM to me Joseph, I will mail it out to you. I will have it printed on Monday. Well its now February 3rd, and I still have no paperwork from Toyota of Smithfield. I contacted the Rhode Island DMV, dealership licensing board and filed a complaint against Toyota of Smithfield. "Bill of sale. Should have dealership address and license number on it. The address should be the location where the vehicle is located, and all paperwork filled out, with the agreed price on the bill of sale." More

Amazing service, gave us more then 1 options that could fit our needs and didn't upsell. Friendly staff and got us in a car were happy with fit our needs and didn't upsell. Friendly staff and got us in a car were happy with More

Overall bad experience - Do not Recommend Firstly, the communication is horrible. I had a bad feeling the whole time we talked to the sales person or the finance manager (who turns out to NOT Firstly, the communication is horrible. I had a bad feeling the whole time we talked to the sales person or the finance manager (who turns out to NOT be the finance manager but in turn is the Sales Manager). He was extremely rude, lied frequently, and was condescending. We waited for 3/4 hours for anything back from the "finance" department and eventually left. They called 5 days later wanting us back in the office but we got no response for an appointment after emails and calls. Evidently, we are not purchasing the vehicle nor ever doing business there again. They are definitely a "shady" dealer, money hungry with their pricing and overall horrible communication. More

STAY AWAY FROM THIS PLACE! I have a long story about our experience with this dealership but will break it into one quick story that should get the point across. After one lie a I have a long story about our experience with this dealership but will break it into one quick story that should get the point across. After one lie and frustration after another we almost backed out of the sale but really wanted the car. The bottom line is you cannot trust these people to deliver what they're telling you you're getting. We bought a "Certified" car that was supposed to be in tip-top shape. Five months and $5000 miles later, we're sinking hundreds of dollars into brakes that are shot. You cannot trust Toyota of Smithfield. DO NOT BUY A CAR HERE. AND I WOULDN'T TRUST THE SERVICE THERE EITHER. More

Best dealer by far! Great place! No hassle and no run around. They gave me what I wanted and can't thank them enough. By far best in the area! Great place! No hassle and no run around. They gave me what I wanted and can't thank them enough. By far best in the area! More

All around great experience. Could not have asked for a better experience. First time financing. Not the exact car we had planned on buying but the 4Runner at the price we paid w Could not have asked for a better experience. First time financing. Not the exact car we had planned on buying but the 4Runner at the price we paid with the rate we got was a no brainer. Ron was knowledgeable, helpful, and made sure we got the best deal for our money! More

Tacoma Limited The staff at Toyota of Smithfield are very welcoming. You feel at ease. Bryan Arroyo was very helpful . I would recommend this dealership to anyon The staff at Toyota of Smithfield are very welcoming. You feel at ease. Bryan Arroyo was very helpful . I would recommend this dealership to anyone . More

great experience My wife wanted me to get a new car, so i stopped by Toyota and was warmly greeted by Dan . he welcomed us in and explained to us all of these benefits My wife wanted me to get a new car, so i stopped by Toyota and was warmly greeted by Dan . he welcomed us in and explained to us all of these benefits of buying from Toyota in Smithfield. we were blown away! he spent a short ammount of time helping us figure out what exactly we wanted and what fit our budget ( i honestly had no idea what I wanted) When we purchased my wifes car elswhere we had a horrible experience. once we were ready to move forward we called our insurance and the payment was so high we could never afford both. Dan litterally took the phone from us and started calling insurance companies for us. We sat at his desk for over an hour while he sat on his phone working it all out for us. He above and beyond to help me. I couldnt be happier. everyone their is super friendly. dan introduced us to all of the managers before we even decided to buy, they were al very nice and said hello and even joked around with us, we felt like family. thank you More

EXCELLENT Hello John, we just heard about your new dealership. Marie and I want to wish you ALL the success and happiness you deserve. You have been nothing but Hello John, we just heard about your new dealership. Marie and I want to wish you ALL the success and happiness you deserve. You have been nothing but a gentleman and always helped us when we needed help. Thank you John, good luck and God Bless, Marie and Bob Spadaccino More

Horrible dealership beware! To make a long story short they lie, they are sneaky and don’t expect for them to remember your name even after several visits. Our sales person didn’ To make a long story short they lie, they are sneaky and don’t expect for them to remember your name even after several visits. Our sales person didn’t believe anything we said and even wanted us to call other dealers we worked with so he could talk to them to prove he was right (how unprofessional!). At Smithfield they are the opposite of transparent they will do absolutely nothing to make your experience good. Please chose another dealership! In the end the car was just what we wanted but you just can’t do business with people so horrible. More