Toyota of Smithfield

I’ve been shopping around for cars but wasn’t ready to sell my car yet,I didn’t want to be influenced in buying anything…Nadine took the time and answered all my questions and cleared and doubts I might’v sell my car yet,I didn’t want to be influenced in buying anything…Nadine took the time and answered all my questions and cleared and doubts I might’ve had…Highly recommend visiting there…her customer service was very kind and knowledgeable. More

I purchased a used car in September. The body shop has no clue what they're doing. Right rear corner must have brushed a yellow pole. They couldn't get the yellow paint off the bumper The body shop has no clue what they're doing. Right rear corner must have brushed a yellow pole. They couldn't get the yellow paint off the bumper cover. The stone guard applique was torn on the right from wheel well. Told the salesman I would take care of it. He kept picking at it and made it far worst. They made it even worst and then tried to buff it out. Turned the whole thing black. Nice car, runs week so far. Don't know why they charges full price for brakes and tires. They're the dealership. AND then one week after the warranty was up, the battery died. I didn't appreciate that when I went to pay for everything, they had automatically added in the highest warranty, and then tried to charge me for the inspection sticker. State law, the dealership has to inspect it. And then, they charged me for the title paperwork. I registered it myself. Apparently, the parent organization, Balise, is all about the money. Service is slow. They have a rapid employee turnover. Service forgot to reset the maintenance warning. I had to find the low tire myself and reset it. Really not sure I should go back to them for anything. They still can't find the issue with another car, the front end. Something locks and then releases with a very loud bang. The tire store heard it. I think because it's part of the drive line and under warranty, they don't want to hear or see it. I'll most likely have to find the issue myself. It could be an axle. More

Horrible service all the way around. My bad experience started when I went in for an oil change one day. I had an appointment and had been waiting over an hour and they have not even tak My bad experience started when I went in for an oil change one day. I had an appointment and had been waiting over an hour and they have not even taken my truck in. I asked what is going on and someone came out and got my truck. I waited for about another hour and walked outside to take a phone call and noticed that they on "moved" my car to the side lot where i could no longer see it! They didn't take it in! I was upset that they would be sneaky and just move my car to appease me. It took 3 hours for an oil change that I had an appointment for! Rediculous...Every time I went, I would wait for ever...The are the worst dealership that I ever encountered. I gave them a second chance and put a deposit a new truck from them 10 months ago...When I called to check on the status, no one called me back, not even the manager Mike. I could not get answers until I had to go there and ask what's going on? 10 months later. I spoke to a so called manager named "Mo". He was absolutely useless and did nothing to help and could not answer the questions that I had. All he did was take me in a closed office so the other customers could not hear of my complaints. I understand that production is slow right now, but to not communicate with your custome, or have the decency to call them back?...shameful. I've never had an experience worse than these folks. Every time went over the past few years they were a dissapointment and a joke of a dealership. More

Service department simply does not exist. Less than a month after we purchased the new vehicle from the this place, I could not get ahold of the service department about simple windshield rep Less than a month after we purchased the new vehicle from the this place, I could not get ahold of the service department about simple windshield replacement. After leaving 4 phone messages, I got not a one reply. I would not try to set any more appointment with this service. More

Absolutely horrible, over an hour for a simple oil and filter change. When asked my service advisor Kari could care less judging by the expression on her face. Will NOT be returning for the over priced te filter change. When asked my service advisor Kari could care less judging by the expression on her face. Will NOT be returning for the over priced tediously slow service. More

Stellar! Sun Souvannasap is an amazing Toyota advisor! Awesome character with amazing integrity! Sun made sure my vehicle was taken care of in a meticulous Sun Souvannasap is an amazing Toyota advisor! Awesome character with amazing integrity! Sun made sure my vehicle was taken care of in a meticulous manner! Sun listened to and acknowledged my vehicles needs to the highest degree! Sun showed me that my Rav 4 is as important to him as she is to me! Impressive and a sense of comfort knowing my Rav is serviced so she can be at her optimal performance;especially because she is a 2001! Much obliged for your attentiveness Sun! More

I had the pleasure of working with Elle at Toyota of Smithfield. This is my second vehicle purchase from her, and it wont be my last. I keep upgrading my vehicles with her little by little. I went from Smithfield. This is my second vehicle purchase from her, and it wont be my last. I keep upgrading my vehicles with her little by little. I went from a 99 Jaguar to Rav4 with Elle, and now a brand new Tacoma! My dream is a candy apple red Tundra, and I plan to purchase that with Elle in about a years time! More

Elle is my go to for all things related to cars. This is my second car purchase from her and she makes it sooo easy and simple! My time is well respected too. Tienes que preguntar por Elle, ella This is my second car purchase from her and she makes it sooo easy and simple! My time is well respected too. Tienes que preguntar por Elle, ella es la mejor y habla Español! Ella hace el proceso bien fácil y es rápida 💛 More

Everyone at toyota have been excellent to work with! Great dealership, dales, finance, managers and service excellent. Great dealership, dales, finance, managers and service excellent. More