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Toyota of Smithfield
Smithfield, RI
313 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 313 reviews
September 21, 2022
Horrible service all the way around. My bad experience started when I went in for an oil change one day. I had an appointment and had been waiting over an hour and they have not even tak My bad experience started when I went in for an oil change one day. I had an appointment and had been waiting over an hour and they have not even taken my truck in. I asked what is going on and someone came out and got my truck. I waited for about another hour and walked outside to take a phone call and noticed that they on "moved" my car to the side lot where i could no longer see it! They didn't take it in! I was upset that they would be sneaky and just move my car to appease me. It took 3 hours for an oil change that I had an appointment for! Rediculous...Every time I went, I would wait for ever...The are the worst dealership that I ever encountered. I gave them a second chance and put a deposit a new truck from them 10 months ago...When I called to check on the status, no one called me back, not even the manager Mike. I could not get answers until I had to go there and ask what's going on? 10 months later. I spoke to a so called manager named "Mo". He was absolutely useless and did nothing to help and could not answer the questions that I had. All he did was take me in a closed office so the other customers could not hear of my complaints. I understand that production is slow right now, but to not communicate with your custome, or have the decency to call them back?...shameful. I've never had an experience worse than these folks. Every time went over the past few years they were a dissapointment and a joke of a dealership. More
by briora
Employees Worked With
Rafael, Mike, MO
August 22, 2022
Service department simply does not exist. Less than a month after we purchased the new vehicle from the this place, I could not get ahold of the service department about simple windshield rep Less than a month after we purchased the new vehicle from the this place, I could not get ahold of the service department about simple windshield replacement. After leaving 4 phone messages, I got not a one reply. I would not try to set any more appointment with this service. More
by kfedorets
Employees Worked With
Three different employees of the dealership
August 08, 2022
Absolutely horrible, over an hour for a simple oil and filter change. When asked my service advisor Kari could care less judging by the expression on her face. Will NOT be returning for the over priced te filter change. When asked my service advisor Kari could care less judging by the expression on her face. Will NOT be returning for the over priced tediously slow service. More
by smh81488
Employees Worked With
Kari
July 27, 2022
Stellar! Sun Souvannasap is an amazing Toyota advisor! Awesome character with amazing integrity! Sun made sure my vehicle was taken care of in a meticulous Sun Souvannasap is an amazing Toyota advisor! Awesome character with amazing integrity! Sun made sure my vehicle was taken care of in a meticulous manner! Sun listened to and acknowledged my vehicles needs to the highest degree! Sun showed me that my Rav 4 is as important to him as she is to me! Impressive and a sense of comfort knowing my Rav is serviced so she can be at her optimal performance;especially because she is a 2001! Much obliged for your attentiveness Sun! More
by Debra
Employees Worked With
Sun Souvannasap
July 19, 2022
I had the pleasure of working with Elle at Toyota of Smithfield. This is my second vehicle purchase from her, and it wont be my last. I keep upgrading my vehicles with her little by little. I went from Smithfield. This is my second vehicle purchase from her, and it wont be my last. I keep upgrading my vehicles with her little by little. I went from a 99 Jaguar to Rav4 with Elle, and now a brand new Tacoma! My dream is a candy apple red Tundra, and I plan to purchase that with Elle in about a years time! More
by Mr. Card
Employees Worked With
Elianne Colon
June 29, 2022
Elle is my go to for all things related to cars. This is my second car purchase from her and she makes it sooo easy and simple! My time is well respected too. Tienes que preguntar por Elle, ella This is my second car purchase from her and she makes it sooo easy and simple! My time is well respected too. Tienes que preguntar por Elle, ella es la mejor y habla Español! Ella hace el proceso bien fácil y es rápida 💛 More
by Irma
Employees Worked With
Elle
May 30, 2022
Honestly, stay as far away from these sneaky scam artists as possible. They will tell you one thing over the phone and completely change the story once they get you in the building. Had them order me a Tacom as possible. They will tell you one thing over the phone and completely change the story once they get you in the building. Had them order me a Tacoma SR as they didn’t have it in stock at the time. Told them exactly what I wanted, just basic stock Tacoma with a V6 and 4WD. I waited 3 months and then went in and they had ordered it with extra packages I didn’t want to jack up the price. They also ordered a 4cyl instead of the V6. I told them that’s not what I wanted and they said well I can wait again for another one to come in or take that one. I was going to leave and of course they magically found one very similar to what I wanted that they had in stock. Ran through the paperwork and of course the price changed drastically once I was in the building. I ended up taking the Tacoma, however afterwards I noticed that they snuck over $2000 worth of add ons into the contract that they did not ask me if I wanted or tell me about. They also completely lowballed me on my trade in. The manager sat there and completely lied to my face and told me anything he could to get me to agree to take the truck. Since then, it has been nothing but a horrible experience. They have been rude, they never called me to let me know my plates are in, and they’ve harassed me about dropping the truck off to get an extra service done that I didn’t want and they snuck into the contract. Going to this dealership was a horrible decision and wish I went anywhere else as I have never had this bad of an experience at any of the other many dealerships I have purchased a vehicle at. Stay far away from these sneaky scam artists. More
by kyleturcotte
Employees Worked With
Rafael
May 14, 2022
Working with Elle was so easy. She provided everything I asked for. She made the process stress free! A great asset to Toyota of Smithfield!! She provided everything I asked for. She made the process stress free! A great asset to Toyota of Smithfield!! More
by Sue
Employees Worked With
Elle
