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Toyota of Scranton - Service Center

Scranton, PA

4.7
2,807 Reviews
Call Service Center (570) 740-3457

2,807 Reviews of Toyota of Scranton - Service Center

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October 18, 2024

Very helpful and. Very knowledgeable and very polite and very friendly Answered all of my questions More

by MONARCH1150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Toyota of Scranton responded

MONARCH1150, Thank you so much for your kind words! We're thrilled to hear that you found our team to be helpful, knowledgeable, and friendly. It's always our goal to answer all your questions and provide a positive experience. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

October 16, 2024

Complaint:, which I usually don't have dealing with Toyota of Scranton. I will Again, have to take our vehicle down to reset the maintenance alert. I live approximately 30 miles from the dealership and More

by TOMYADS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Toyota of Scranton responded

TOMYADS, Thank you for your feedback, and we apologize for the inconvenience you experienced. We understand how frustrating it can be to make an extra trip for something like a maintenance alert reset. Your concerns are importa 570.702.8776, so we can assist you with this issue and help make things right. We appreciate your loyalty and want to ensure future visits are seamless. Warm regards, Mary Jo Preno VP Guest Experience Toyota of Scranton

October 16, 2024

I was able to complete the majority of this vehicle purchase over the phone and online due to residing 1 1/2 hrs away in upstate New York. Upon arrival at Toyota of Scranton, I was greeted by my sales More

by DHUFF27
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Toyota of Scranton responded

DHUFF27, Thank you so much for taking the time to share your experience! We’re thrilled that Doug and the rest of our team were able to make your purchase smooth and convenient, especially with you traveling from upstate New York. It's great to hear that everything from the vehicle prep to the tech walkthrough exceeded your expectations. We truly appreciate your 10/10 rating and your willingness to recommend us to friends and family. If you ever need anything in the future, we’re here to help! Warm regards, The Sales Team Toyota of Scranton

October 16, 2024

Worst experience ever they told me to go home and get a trailer so we could take a light out of my dashboard. Are you kidding me? More

by IGGYPOP78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Toyota of Scranton responded

IGGYPOP78, We're sorry to hear about your experience and understand your frustration. Our technician did consult Toyota for assistance with your vehicle, and the recommendations provided by Toyota were included on your invoice. We apologize if there was any confusion or inconvenience caused, and we'd be happy to discuss this further to ensure you're fully informed about the next steps. Please feel free to reach out to us directly, and we’ll do our best to make things right. Regards, Mary Jo Preno VP Guest Experience Toyota of Scranton

October 15, 2024

This was my first time there for scheduled maintenance and they said how long it take and kept their word. This was a very positive experience and will go again. More

by MATNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Toyota of Scranton responded

MATNAN, Thank you for sharing your experience! We're so glad to hear that our team kept their word and provided a positive visit for your first scheduled maintenance. We look forward to seeing you again for future service! If you ever need anything, feel free to reach out. Warm regards, The Service Team Toyota of Scranton

October 15, 2024

Excellent dealership! Would not go anywhere else. I have been a customer for over 20 years More

by pascoe914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Felkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gallo
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Oct 16, 2024 -

Toyota of Scranton responded

pascoe914, Thank you so much for your kind words and for being a loyal customer for over 20 years! We truly appreciate your continued trust in us and are honored to be your dealership of choice. We look forward to serving you for many more years to come! Warm regards, The Toyota of Scranton Team

October 14, 2024

Toyota of Scranton is an excellently managed Dealership. Jason P. was extremely professional and efficient communicator for all my vehicle concerns. The cafe and setting are comfortable and relaxing making More

by JOHNVACCARO300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Toyota of Scranton responded

JOHNVACCARO300, Thank you so much for sharing your positive experience with us! We are thrilled to hear that Jason P. provided you with professional and efficient communication regarding your vehicle concerns. Our team always strives to deliver the highest level of service, and we're glad Jason hit the mark for you. We’re also delighted that you enjoyed our café and found the setting comfortable and relaxing during your visit. Making sure our guests are at ease while they wait is a priority for us. Thank you for choosing Toyota of Scranton! We look forward to serving you again in the future. Warm regards, The Service Team Toyota of Scranton

October 13, 2024

My experience at Toyota of Scranton was a very positive one, I have no complaints. More

by ML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Toyota of Scranton responded

ML, Thank you for taking the time to share your positive experience with us! We’re so glad to hear that everything met your expectations and that you have no complaints. Our team at Toyota of Scranton strives to make every visit smooth and enjoyable, and your feedback is much appreciated. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

October 12, 2024

Great customer service Great customer service Great customer service Great customer service Great customer service More

by RAS911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fowler & Jeanene (shutle driver)
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October 11, 2024

Went in for a recall, the staff that I worked with were extremely friendly and helpful . More

by Nighthawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernadine Welcome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Toyota of Scranton responded

Nighthawk, Thank you for sharing your experience with us! We're glad to hear that our team was friendly and helpful during your recent visit for a recall. Providing exceptional service is always our goal, and it's great to know we were able to deliver that for you. If you need anything else or have any questions, feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future! Take care, Service Team Toyota of Scranton

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