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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,995 Reviews
Call Service Center (570) 740-3457

2,995 Reviews of Toyota of Scranton - Service Center

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May 11, 2025

Fast service , easy to make an appointment. They are always friendly, take great care of my Rav4. More

by lennydel5291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Toyota of Scranton responded

lennydel5291, Thank you for the great feedback! We're glad to hear that scheduling was easy and that our team continues to provide fast, friendly service. We truly appreciate your trust in us to take care of your RAV4! Take care, The Service Team Toyota of Scranton

May 11, 2025

Excellent experience. Every I have dealt with has been friendly and quick to respond. Thank you so much! More

by JBULLIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Toyota of Scranton responded

JBULLIS1, Thank you for your kind words! We're so happy to hear that you've had an excellent experience with our team. Providing friendly and responsive service is what we strive for—thank you for choosing Toyota of Scranton! Take care, The Toyota of Scranton Team

May 10, 2025

I liked the service dept and the young lady who I first spoke with in making my appointment, that, I requesters a Scranton dealership license holder to replace Motorworld where I bought my truck More

by Phil Smiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Toyota of Scranton responded

Hi Phil, Thank you for your review! We're glad to hear you had a positive experience with our service department and that our team member made a great first impression. We’d be happy to provide you with a Toyota of Scranton license plate holder—just let us know at your next visit or give us a call, and we’ll take care of it. We appreciate you choosing us! Warm regards, The Service Team Toyota of Scranton

May 10, 2025

As always they are friendly courteous and friendly. They are very quick in getting you done. More

by SAMSAD100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Toyota of Scranton responded

SAMSAD100, Thank you for your kind words! We're so glad to hear that you consistently experience friendly and efficient service. We appreciate your continued trust in us and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

May 03, 2025

Outstanding service personnel. The very best waiting area I have ever been in anywhere. Pet friendly and excellent people at every level. John Lane went above and beyond. More

by BILLFAULK56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
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May 03, 2025 -

Toyota of Scranton responded

BILLFAULK56, Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed both our service and our waiting area — we work hard to make it comfortable and welcoming for everyone, including our four-legged friends. We’ll be sure to pass along your kind words to John Lane and the rest of our team. It’s always our goal to go above and beyond, and it’s great to know we hit the mark. We look forward to seeing you again! Warm regards, The Toyota of Scranton Service Team

April 27, 2025

Great service no matter who your person helping you at the dealership is! Toyota of Scranton will always be my dealership of choice. More

by DNBRUOTOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Warrington
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Apr 29, 2025 -

Toyota of Scranton responded

DNBRUOTOLO, Thank you for your wonderful feedback! We’re thrilled to hear that no matter who assists you, the service consistently meets your expectations. It means so much to us that Toyota of Scranton is your dealership of choice. We look forward to continuing to provide you with the great service you deserve! Warm regards, The Toyota of Scranton Service Team

April 24, 2025

Overpriced. Did not fix original issue. Had to take to my regular mechanic who did. Always trying to upsell. Would not recommend. I will not be back. More

by RICKPASKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Ochwat
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Toyota of Scranton responded

RICKPASKO, Thank you for your feedback. We're sorry to hear that your experience with us did not meet expectations. It’s disappointing to learn that the original issue was not resolved to your satisfaction, and we understand how frustrating that must have been. Your comments about pricing and upselling are also taken seriously, as we aim to be transparent and respectful in every interaction. We truly value all feedback as it helps us improve. If you're open to it, we would appreciate the opportunity to learn more about your visit. Please feel free to contact me directly at570.702.8776, so we can review what happened. — Mary Jo Preno Guest Experience Team Toyota of Scranton

April 21, 2025

We were very pleased with dealership and working with Nicki and Ryan. We feel that they were upfront and easy to work with More

by PATCH0
Recommend Dealer
Yes
Employees Worked With
Nicki Natiello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Cali
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Apr 22, 2025 -

Toyota of Scranton responded

PATCH0, Thank you so much for your kind words! We're thrilled to hear that you had a great experience working with Nicki and Ryan. Being upfront and easy to work with is exactly what we strive for, and we're glad that came through during your visit. We truly appreciate your trust in us and look forward to being here for you whenever you need us! — The Team at Toyota of Scranton

April 21, 2025

Hailey was awesome! The food voucher was really nice! Good sandwiches and big fresh salads! Nice waiting area, very clean and comfy. Café attendant was very kind! Hailey More

by STEPHANALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nice woman that runs the cafe!!
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Apr 22, 2025 -

Toyota of Scranton responded

STEPHANALA, Thank you for the wonderful review! We’re so glad to hear that Hailey took great care of you and that you enjoyed the food voucher and our café offerings. We believe every guest deserves a comfortable, respectful experience—no matter what vehicle they drive—and it’s great to know that came through during your visit. We’ll be sure to share your kind words with Hailey and our café attendant. We truly appreciate you choosing Toyota of Scranton and hope to see you again! — The Team at Toyota of Scranton

April 21, 2025

First time for service, Was a bit confusing learning the system. Once I figure the system out easy peasy. More

by MHAKWATUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie McNair
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Apr 22, 2025 -

Toyota of Scranton responded

MHAKWATUT, Thank you for sharing your experience with us! We understand that navigating a new service process can feel a bit confusing at first, and we truly appreciate your patience. We're glad to hear that once things clicked, it was smooth sailing. Please know that we're always here to guide you through the process and make each visit easier and more comfortable. We look forward to seeing you again and making your next experience even better! — The Team at Toyota of Scranton

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