Toyota of Scranton - Service Center

Toyota of Scranton responded

adruth93, Thank you for your feedback and for highlighting the excellent service you received. We understand your concerns about the pricing of parts and appreciate your honesty. We strive to offer competitive prices while ensuring the quality and reliability of the parts we use. We value your business and would love to discuss any options that may make future visits more convenient for you. Please don’t hesitate to reach out to our team, and we hope to continue serving you in the future. Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

ROXYZOE2, Thank you for your kind review! We're delighted to hear that you had a quick and pleasant service experience, and that Ashley provided friendly and professional assistance. We're also glad you enjoyed the coffee, bun, and TV while you waited! We look forward to welcoming you back for your next visit. Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

FRANKSr., Thank you for bringing this issue to our attention. We're truly sorry to hear about your frustration and want to assure you that we do not engage in any dishonest practices. Your concerns are important to us, and we would like the opportunity to address them directly. Please contact our management team at your earliest convenience so we can work towards resolving this matter and ensure you're fully satisfied. We value your business and hope to find a resolution as soon as possible Sincerely, Mary Jo Preno VP of Guest Experience Toyota of Scranton.

mbrphotography responded

Mary Jo, the technician gave me every possible issue that had nothing to do with what the issues I brought my car in for. My car was throwing brake malfunction, abs, power steering and engine shut down codes. His response was to start with a new battery since the battery was original. Please tell me how a battery lasts 12 years? It doesn’t. Then it was stated “he assumed it was original”, therefore never actually checking. Then the suggestions were new struts, brakes, rotors, tires and cabin filters. Again NOTHING to do with the codes. Then I was told that since Kost cleared the codes that my engine needed to relearn how to idol. The codes were still on my car when I brought it to your facility. Therefore plugging it into the reader should’ve shown something. I have my own diagnostic reader and it showed actual problems compared to the xx your technician tried giving me. Of course I refused the work. It was almost $3500.00 to fix nothing near what the issue was. This isn’t the first time your techs have told me to fix something that was either already new or not even needed to be fixed.

Toyota of Scranton responded

mbrphotography, Thank you for your follow-up response. We apologize for any frustration you experienced, and we appreciate the additional context you provided. Our goal is to thoroughly assess each vehicle and provide recommendations based on what we observe during the inspection. It sounds like there was a disconnect in communication regarding the findings and recommendations, and for that, we sincerely apologize. We take your concerns seriously and want to ensure that all issues are properly addressed. We would greatly appreciate the opportunity to have a more detailed conversation to review your vehicle's situation and provide a solution that aligns with your expectations. Please feel free to reach out to our management team directly. Thank you, Mary Jo Preno

Toyota of Scranton responded

STORM20258, Thank you for your fantastic review! We're so glad to hear that your purchase went smoothly and that our finance manager provided excellent service. Meeting your needs in a timely manner is always our priority, and we're happy we could deliver that experience for you. We appreciate your business and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

JAMESLYONS1934, Thank you for sharing your experience! We're glad to hear that Dave provided you with honest and trustworthy service. We take pride in making sure our customers feel confident in their decisions, and it's great to know that Dave exemplified that during your visit. We look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

RUIC2210, Thank you for sharing your experience! We're so glad to hear that you and your sister enjoyed our hospitality and that our team made you feel comfortable. It’s important to us that our guests feel taken care of, and we're happy we could provide a pleasant visit with breakfast as well. We look forward to welcoming you back in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

SLYINPA, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience and that our communication and timely service stood out to you. We always strive to be on top of our game, and it’s great to know that you would recommend us. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

PETERSAAD22, Thank you so much for the kind words! We're thrilled to hear that David took great care of you and that your service was quick and efficient. We appreciate your loyalty to Toyota and our dealership. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

MONARCH1150, Thank you so much for your kind words! We're thrilled to hear that you found our team to be helpful, knowledgeable, and friendly. It's always our goal to answer all your questions and provide a positive experience. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton