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2,860 Reviews of Toyota of Scranton - Service Center
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November 25, 2024
Great customer service. There was a noticeable improvement in how my vehicle drives now. The vehicle drives smoother and more efficient. There was a noticeable improvement in how my vehicle drives now. The vehicle drives smoother and more efficient. More
by IANALEX87
Verified CustomerEmployees Worked With
November 25, 2024
Gave a $2000 deposit on a truck before it was built. Week later salesperson called to say they couldn’t sell it to me for agreed upon price because it was a stick shift and they wanted to raise the pric Week later salesperson called to say they couldn’t sell it to me for agreed upon price because it was a stick shift and they wanted to raise the price $3000 over what we agreed upon. Claimed the nearest other stick shift was over 200 miles away in a bordering state. I told them I found 2 about 50 miles away and their response was: “but there’s isn’t actually on the lot yet…” 1. They were on the lot so their facts were a complete lie. 2. My ordered truck wasn’t even in production yet, let alone on their lot. Threats to file a lawsuit and official complaint through Toyota got me nowhere. BBB complaint finally got their attention and offered to sell for original price. I said no so they lowered $1000 but asked if I would consider removing review from BBB. About a month later I noticed dents, paint chips, and rust on the roof. I couldn’t prove it came from them even though it was already showing rust but they offered to pay my deductible to have it repaired as long as they did the work. Their estimate…$9000. Ford dealership nearby with lifetime warranty on the repair was $1800… More
by JOEPA310
Employees Worked With
Customer Relations
November 24, 2024
They are very accommodating and customer friendly. Their service is top notch! I highly recommend them. Their service is top notch! I highly recommend them. More
by SUNIT_SOOM
Employees Worked With
November 22, 2024
Everything was great as usual. Performed warranty covered service correct and in a timely manner. Performed warranty covered service correct and in a timely manner. More
by JALMY30
Employees Worked With
November 22, 2024
One of the best customer service departments I have ever taken a vehicle to. Very courteous from the beginning to end. taken a vehicle to. Very courteous from the beginning to end. More
by Joseph P
Employees Worked With
November 21, 2024
I wanted to express my appreciation David's your exceptional work on my servive appointment. His extraordinary attention details, as well as my time, and ability to deliver high-quality results by h exceptional work on my servive appointment. His extraordinary attention details, as well as my time, and ability to deliver high-quality results by having my service appointment completed in a timely fashion. Hopefully he can be recognized for his outstanding customer service skills. More
by MOZARTX007
Employees Worked With
November 19, 2024
The service coordinator for my RAV4 service appointment was very good. She kept me informed. was very good. She kept me informed. More
by T.BARBONE
Employees Worked With
November 18, 2024
Kacie was excellent! She kept me in the loop throughout the appointment and she was very knowledgeable. She kept me in the loop throughout the appointment and she was very knowledgeable. More
by JERHUBDAN
Employees Worked With
November 16, 2024
The Toyota of Scranton staff that I worked with when purchasing my new Tacoma were great. Noah M. and Jake F. made the purchase experience easy and were very knowledgeable. Mark T. was patient and th purchasing my new Tacoma were great. Noah M. and Jake F. made the purchase experience easy and were very knowledgeable. Mark T. was patient and thorough with introducing me to using the Multi-Information and Multi-Media displays. Ashley O. From the service department answered my questions regarding new accessories installed on my new Tacoma. I would recommend Toyota of Scranton. More
by JDCRONK
November 16, 2024
The staff are sick an amazing group of people. They’re timely, sufficient and also offer a $10 coupon to customers, who wait at the dealership, to get serviced. They’re timely, sufficient and also offer a $10 coupon to customers, who wait at the dealership, to get serviced. More
by TWALL1421
Employees Worked With
