Toyota of Scranton - Service Center

Toyota of Scranton responded

PDECPA, Thank you for the fantastic review! We're so glad to hear that Jeff Felkowski made your experience hassle-free and informative. It's also wonderful to know the rest of our team left a positive impression. At Toyota of Scranton, we take pride in putting our customers first, and your kind words truly mean a lot. We appreciate your trust and look forward to assisting you again in the future! Take care, The Toyota of Scranton Team

Toyota of Scranton responded

TNOTCH300, Thank you for your great feedback! We're so glad to hear you're satisfied with your extended warranty purchase and overall experience. It means a lot to know you'd choose us again for your next vehicle—we'll be here when you're ready! Enjoy your car and feel free to reach out anytime. Take care, Team Toyota of Scranton

Toyota of Scranton responded

SRTO, Thank you for your kind review! We're thrilled to hear that our service team delivered the professional experience you expected and went above and beyond to ensure everything was taken care of. We truly appreciate your trust in us and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

HDMIKE1340, Thank you for your feedback. We’re very sorry to hear that your vehicle was not returned in the same clean condition in which you brought it in. That’s not the experience we aim to provide, and we completely understand your frustration. Please know we’re addressing this with our team to ensure greater care is taken moving forward. If you'd be open to it, we’d appreciate the opportunity to speak with you directly and make this right. You can reach me at 570.702.8776. Thank you again for bringing this to our attention. — Mary Jo Preno VP of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Laurie, thank you so much for this phenomenal review! We're thrilled to hear that your visit was such a positive experience from start to finish. Knowing you felt well cared for, comfortable while waiting, and impressed by our team's honesty and communication means the world to us. David and the entire service team will be proud to know they made such an impact. Your kind words—and your willingness to share your experience with others—are the highest compliment we could receive. We truly appreciate you and look forward to welcoming you back anytime! — Mary Jo Preno VP of Guest Experience Toyota of Scranton

Toyota of Scranton responded

TAPND, Thank you so much for your kind words! We’re thrilled to hear that you felt you received a fair deal and that Abe was especially helpful throughout the process. It’s great to know we were able to find the exact model and color combination you wanted — we love making your vision a reality! Enjoy your new vehicle, and thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Hi CKTRENT, Thank you so much for the kind words about Hailee! We're thrilled to hear she continues to make your visits such a positive experience. Her professionalism, friendly attitude, and clear communication truly make her an asset to our team. We’re lucky to have her—and even luckier to have guests like you! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Hi RITADIBBLE, Thank you for your positive feedback! We're glad to hear your service was completed within the estimated time and that our team kept you updated throughout your visit. Providing a smooth, transparent experience is always our goal, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

DRPROSTHO, Thank you for taking the time to share your feedback. While we’re truly sorry to hear that you’re disappointed with your vehicle, we’re very grateful for your kind words about Stephanie. She takes great pride in providing excellent service, and we're glad she made a positive impact during your visit. If there's anything we can do to further support you or address concerns with your vehicle, please don’t hesitate to reach out—we're here to help. —Toyota of Scranton Guest Experience Team

DRPROSTHO responded

Why is it ok to buy a new car only to have it in the dealership about ten times within a year and a half? Why is it ok to have your cruise control shut off at anytime forcing you to pull to the side of the road. Turn off your vehicle and open the door only to restart your car. Just to get the cruise begin to work. Dealership says sorry we can’t duplicate my concern. Receive a notice from your dealership that my car notified them of an emergency brake issue. Only to be told my car does not show up anything wrong when you stop at the dealership. They run the diagnostic test only to inform me well there is nothing wrong. Remember they called me!! Original issue was the information screen keep having issues. Well after 1.5 yr. It was replace. Well it fixed the concern only to have other cancellation issues show up. Oh how about being asked if I wanted the car evaluated for a trade in. Only to get a quote that is 5000.00 lower than what an online quote. Add insult how about having Jake call me a few weeks later to leave a message to call him back about getting a possible quote for the car! This is truly the WORST CAR I have ever owned

Toyota of Scranton responded

RFRECHEN, Thank you for sharing your feedback! We’re glad to hear you were happy with your experience at our service department. We appreciate your visit and look forward to serving you again at Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton