Toyota of Scranton - Service Center

Toyota of Scranton responded

KLANDATHU99, We sincerely apologize for the inconvenience and frustration you experienced during your recent service at Toyota of Scranton. We deeply regret any miscommunication or misunderstanding that occurred regarding the diagnosis and resolution of your vehicle's issue. We are committed to providing top notch service and we are concerned about your visit and the comments in your review. We will reach out to you to further discuss your experience. My contact information is listed below. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776

Toyota of Scranton responded

HANS_KUNG, We appreciate your positive feedback regarding our maintenance and repair services. At Toyota of Scranton, we strive to provide efficient and reliable service to keep your vehicle in top condition. It's great to know that we've met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear David-CM, Thank you so much for sharing your positive experience with Toyota of Scranton! We appreciate your trust in us for maintaining your Corolla and are delighted to hear that you find our location to be excellent and trustworthy. Our team is dedicated to providing a respectful and cordial environment for all our customers, and we're pleased that it has contributed to your satisfaction. It's great to know that you find our waiting room comfortable and relaxing – we strive to make your service experience as pleasant as possible. Your feedback is valuable to us, and we look forward to continuing to meet and exceed your expectations in the future. If there's anything specific you appreciate about our services or if there are areas where we can further enhance your experience, please feel free to let us know. Thank you for choosing Toyota of Scranton, and we appreciate your ongoing support. Regards, Service Team Toyota of Scranton

Toyota of Scranton responded

LSLISALOU, We appreciate your positive feedback regarding our maintenance and repair services. At Toyota of Scranton, we strive to provide efficient and reliable service to keep your vehicle in top condition. It's great to know that we've met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear MISKELL922, Thank you for taking the time to share your feedback with us. We're pleased to hear that your recent visit was more pleasant, and we appreciate your acknowledgment of our team's efforts. It's great to know that our finance manager and your salesperson, Ahmad, were helpful during your visit. We understand the importance of attentive and personalized service, and we're glad that Ahmad took the time to listen to your needs and ensure a positive experience. Saving the sale is always our goal, and we're delighted that Ahmad could make a difference for you. Your feedback is valuable to us as we continually strive to enhance our customer experience. If there are specific areas where we can further improve or exceed your expectations in the future, please feel free to share your thoughts. Thank you for choosing Toyota of Scranton. We look forward to serving you again and providing an even better experience next time. Best Regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear MZAWADA1378, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our team professional and helpful during your visit to Toyota of Scranton. It's always our goal to assist our customers in finding their ideal car while staying within their budget, and we're delighted to know we could achieve that for you. Customer satisfaction is our top priority, and your feedback reaffirms the hard work and dedication of our staff. If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We truly appreciate your trust in us, and we hope you enjoy every moment with your new car. Thanks again for choosing Toyota of Scranton. We look forward to serving you in the future! Best regards The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Dennis Durney, Thank you for taking the time to share your feedback as a verified customer. We appreciate your kind words about our reliable and on-time professionals, and we're delighted to hear that you believe they did an outstanding job. We understand that your time is valuable, and we apologize for any inconvenience caused by the slight delay. We continually strive to improve our processes, and your input helps us identify areas where we can enhance our services further. If there's anything specific you'd like to discuss or if you have suggestions on how we can better meet expectations regarding timing, please feel free to reach out. We value your business and the opportunity to serve you. Thank you once again for choosing our services. We look forward to serving you with the same level of excellence in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

tulaneys2, We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

TIM.CLAUSS1, Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that our team provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Warm regards, Service Team Toyota of Scranton