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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,816 Reviews

2,816 Reviews of Toyota of Scranton - Service Center

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February 23, 2024

Daniel the service team always do a great job and great work on the vehicle. Constantly updated and keep you on top of what’s going on with the car. I can’t think of buying another Toyota from another deal More

by Roy B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sejas
Feb 23, 2024 -

Toyota of Scranton responded

Dear Roy B., Thank you so much for sharing your feedback! We're thrilled to hear that Daniel and our service team consistently provide you with great service and take excellent care of your vehicle. Keeping you informed and updated throughout the service process is a priority for us, and we're delighted that we could meet your expectations. Your loyalty means a lot to us, and we're grateful for your kind words. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to serve you and your Toyota in the future. Best regards, Service Team Toyota of Scranton

February 23, 2024

Excellent service also very fast and professional service advisor was help full and very helpful More

by RBEDNASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Toyota of Scranton responded

Dear RBEDNASH, Thank you for choosing Toyota of Scranton for your automotive needs! We're delighted to receive your 5-star review and to hear that you had an excellent experience with our service team. Providing fast and professional service, along with helpful advisors, is what we strive for with every customer. Your feedback motivates us to continue delivering top-notch service. Should you ever need anything else or have further questions, feel free to reach out. We appreciate your support and look forward to serving you again in the future. Warm regards, Service Team Toyota of Scranton

February 21, 2024

David is an awesome person to work with, he keeps us updated with about the status of what is going on. Everyone in the service department is highly professional More

by NANANDRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Toyota of Scranton responded

Dear NANANDRICH, Thank you for taking the time to leave such a positive review! We're thrilled to hear that David provided you with excellent service and kept you informed throughout your visit. Our team at Toyota of Scranton takes great pride in delivering professional and attentive service to all our customers. We appreciate your business and look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

February 20, 2024

Always very responsive and friendly . We needed a new battery on the coldest day of the year because the one that we had was faulty. It was charged pretty quick. More

by SAHGAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Toyota of Scranton responded

Dear SAHGAJ, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our team to be responsive and friendly during your recent visit to Toyota of Scranton. We understand how inconvenient it can be to have car troubles, especially on the coldest day of the year. We're glad we could quickly resolve the issue with your faulty battery and get you back on the road safely. Providing efficient and reliable service is always our top priority, and it's great to know that we met your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton. We appreciate your support and look forward to serving you again in the future! Best Regards, The Toyota of Scranton Team

February 20, 2024

Joe Mercado is an amazing salesman, very helpful, and personable! The whole team was exceptional More

by KHFRENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Toyota of Scranton responded

KHFRENS, It's fantastic to hear that you found our staff at Toyota of Scranton to be knowledgeable and friendly, especially Joe Mercado. We believe in creating a welcoming environment where customers feel comfortable and well-informed. Your positive feedback reinforces our commitment to providing top-notch service. We look forward to assisting you with any future automotive needs. Warm regards, Sales Team Toyota of Scranton

February 19, 2024

The best service bar none. I felt like i was important to them as a customer and was treated like gold. More

by fgetrdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Toyota of Scranton responded

Dear fgetrdon, Thank you immensely for taking the time to share your experience with us! We are thrilled to hear that you received the best service at Toyota of Scranton and that you felt valued as a customer. Providing exceptional service is at the core of what we do, and it brings us great joy to know that our efforts made you feel like gold. Your satisfaction is our utmost priority, and we look forward to continuing to serve you with the same level of care and attention in the future. If there's anything more we can assist you with, please don't hesitate to reach out. Warm regards, Service Team Toyota of Scranton

February 16, 2024

Un buen trato al cliente son unos experto y comprometido para que el cliente genial More

by R_ABREU12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Manck
Feb 17, 2024 -

Toyota of Scranton responded

R_ABREU12, Muchas gracias por tomarse el tiempo para dejar una reseña tan maravillosa! Estamos encantados de saber que tuvo una experiencia positiva con nuestro equipo de servicio al cliente. Brindar asistencia experta y garantizar que nuestros clientes se sientan valorados y apreciados es siempre nuestra principal prioridad. Sus amables palabras son un gran estímulo para nuestro equipo y continuaremos trabajando arduamente para mantener los altos estándares de servicio que espera de nosotros. Si hay algo más que podamos hacer para mejorar aún más su experiencia o si tiene algún comentario que compartir, no dude en comunicarse con nosotros. Siempre estamos aquí para ayudar. Gracias nuevamente por elegirnos y esperamos poder servirle nuevamente en el futuro. Atentamente, El equipo Toyota de Scranton

February 16, 2024

I had to put my glove compartment back in correctly after the mechanic performed the complementary inspection. I know they give you free tire rotations when you purchase tires from them. But, I can rotate More

by JUMPINJON13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernadine Welcome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Toyota of Scranton responded

Dear JUMPINJON13, Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience following the complementary inspection. Ensuring your glove compartment is properly reinstalled should have been handled with greater care and attention to detail. Please accept our sincerest apologies for any inconvenience this may have caused you. Regarding the tire rotations, we understand your perspective on the efficiency of performing this task yourself. While we do offer complimentary tire rotations as part of our tire purchase service, we always strive to provide value beyond this service, whether it be through our comprehensive inspections or additional recommendations aimed at ensuring your vehicle's safety and performance. We genuinely appreciate your input and will use it to improve our services moving forward. If there's anything else we can assist you with or if you have further feedback to share, please don't hesitate to reach out to us directly. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future. Best regards, The Toyota of Scranton Team

February 15, 2024

Toyota of Scranton is very pleasant to await my cars' servicing. Although I could find cheaper repair centers, it is worth using them because of the friendly folks at all levels, the pleasant atmosphere More

by PAUL246977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greico
Feb 15, 2024 -

Toyota of Scranton responded

Thank you so much, PAUL246977, for your glowing 5-star review! We're thrilled to hear that you find Toyota of Scranton to be a pleasant and worthwhile choice for your car servicing needs. It's wonderful to know that you appreciate our friendly staff and the welcoming atmosphere we strive to maintain. We're especially delighted to hear about your positive experiences with David Greico; he's indeed a valued member of our team, and we're proud to have him represent our commitment to excellence in service. Your continued support means the world to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again! Take care, The Toyota of Scranton Team

February 15, 2024

David is the best service advisor! I was able to make a same day appointment on 1/31 when my inspection was due in January. Toyota is the best car brand by far! More

by PETERSAAD22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Toyota of Scranton responded

Thank you for your fantastic review, PETERSAAD22! We're delighted to hear that David provided you with excellent service and that you were able to make a same-day appointment to meet your needs. We're proud to represent Toyota, and we're thrilled that you consider it the best car brand. We appreciate your support and look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

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