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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,816 Reviews

2,816 Reviews of Toyota of Scranton - Service Center

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April 03, 2024

Service was quick and professional. My concerns were handled despite showing up without an appointment More

by TEDBAIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the guy's name.
Apr 03, 2024 -

Toyota of Scranton responded

Dear TEDBAIRD, Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our service quick and professional. At Toyota of Scranton, we strive to provide efficient and reliable service to all our customers, regardless of whether they have an appointment. Your satisfaction is our top priority, and we are glad that we were able to address your concerns promptly. Should you have any further questions or require assistance in the future, please do not hesitate to reach out to us. We appreciate your business and look forward to serving you again. Best regards, Service Team Toyota of Scranton

April 03, 2024

The customer service provided at this location is exceptional. The staff members are incredibly helpful and delightful to interact with. More

by MIZ_KHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Toyota of Scranton responded

MIZ_KHAN, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that you found our customer service exceptional and our staff members helpful and delightful to interact with. Providing excellent service is always our top priority, and we appreciate your kind words. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

April 02, 2024

We had a good idea what we wanted when we came in. Hannah made it super easy to get in the vehicle we wanted. Matt was great when it came to financing. Very light hearted and it was easy to see he More

by SCOTTY7
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Schork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Toyota of Scranton responded

Dear SCOTTY7, Thank you for choosing Toyota of Scranton and for sharing your experience with us! We're thrilled to hear that Hannah and Matt helped make your vehicle purchase a smooth and enjoyable process. Providing our customers with exceptional service and expertise is always our top priority, and we're delighted that they were able to assist you in finding the perfect vehicle and navigating the financing process with ease. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your feedback and look forward to serving you again! Best regards, Sales Team Toyota of Scranton

April 02, 2024

Great experience. Everyone I dealt with made the whole process very easy. Very satisfied with my purchase More

by GIANNAMARRANCA00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Toyota of Scranton responded

Dear GIANNAMARRANCA00, Thank you for sharing your experience with us! We're thrilled to hear that you had a great experience at Toyota of Scranton and that everyone you dealt with made the process easy for you. Ensuring a smooth and enjoyable car-buying experience is what we aim for, and we're delighted that we were able to meet your expectations. Your satisfaction with your purchase is our ultimate goal, and we're glad to hear that you're very satisfied with it. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Best regards, Sales Team Toyota of Scranton

April 01, 2024

Best car dealership experience I've ever had. .. definitely going to be keeping my business here exclusively in the future More

by DKELLY0003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Perri
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Toyota of Scranton responded

Thank you so much for taking the time to share your wonderful experience with us, DKELLY0003! We are thrilled to hear that your visit to Toyota of Scranton was the best car dealership experience you've ever had. Providing exceptional service and creating a positive environment for our customers is our top priority, and we're delighted to know that we've succeeded in earning your future business. We look forward to serving you again and continuing to exceed your expectations. If you ever need anything in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

March 31, 2024

Very attentive In and out on time snack area included is a nice little incentive More

by SHOPPING_DEB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2024 -

Toyota of Scranton responded

Dear SHOPPING_DEB, Thank you for taking the time to share your feedback! We're delighted to hear that you found our service attentive and efficient during your visit to Toyota of Scranton. We strive to provide a seamless experience for our customers, and we're glad you appreciated our efforts. Our snack area is just one of the many amenities we offer to ensure your comfort while you're with us. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support and hope to see you again soon. Best regards, Service Team Toyota of Scranton

March 31, 2024

Very efficient and easy to work with! Always greeted with a smile and can tell my vehicle is in good hands. More

by Classic.Nemo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Toyota of Scranton responded

Dear Classic.Nemo, Thank you for taking the time to share your positive experience with Toyota of Scranton! We're thrilled to hear that you found our team to be efficient, easy to work with, and welcoming. Ensuring that our customers feel confident and comfortable when they visit us is incredibly important to us, and we're delighted that you can tell your vehicle is in good hands with us. If you ever need anything or have any questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best regards, Service Team Toyota of Scranton

March 29, 2024

Every one was very helpful and kind. I felt welcomed and comfortable buying a car here. More

by HAYDEEMUNOZ34
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Toyota of Scranton responded

Dear HAYDEEMUNOZ34, Thank you very much for taking the time to share your positive experience with us! We are delighted to hear that our team at Toyota of Scranton made you feel welcomed and comfortable throughout your car buying journey. Providing exceptional customer service is our top priority, and we are thrilled that you found everyone to be helpful and kind. Should you have any questions or need assistance in the future, please don't hesitate to reach out to us. We truly appreciate your business and look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

March 29, 2024

The service was done in a timely manner and the service representative was professional and kept me updated on all aspects. More

by dorrson99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2024 -

Toyota of Scranton responded

Dear dorrson99, Thank you for sharing your experience with us! We're delighted to hear that you had a positive service visit at Toyota of Scranton. Providing timely and professional service is our goal, and we're glad to know that our representative kept you updated throughout the process. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton

March 29, 2024

The staff is fantastic , willing to help and answer any questions or concerns you have , so far I've had an amazing experience! More

by Desiree(:
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2024 -

Toyota of Scranton responded

Dear Desiree(:, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had an amazing experience with the staff at Toyota of Scranton. Providing exceptional customer service and ensuring that all your questions and concerns are addressed is our top priority. We're here to help make your experience as smooth and enjoyable as possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support and look forward to continuing to serve you. Thanks again for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team

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