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Toyota of Scranton - Service Center

Scranton, PA

4.7
2,862 Reviews

2,862 Reviews of Toyota of Scranton - Service Center

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June 19, 2024

Toyota of Scranton is always great. The service is wonderful and everyone is very helpful. More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Toyota of Scranton responded

LNSEC, Thank you for your wonderful review! We're delighted to hear that you consistently have a great experience at Toyota of Scranton. Our team is committed to providing exceptional service and support, and it's fantastic to know that our efforts are appreciated. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

June 19, 2024

Everything was great, the only issue I have is that I was supposed to have 3 months of xm radio free and it doesn't seem to be working. More

by MRRICKGHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Toyota of Scranton responded

MRRICKGHILL, Thank you for your 4-star review on your recent experience at our dealership. Please contact our Customer Experience team at 570.702.8776. They may be able to assist you with your XM radio concern. Warm regards, The Toyota of Scranton Team

June 19, 2024

The service was excellent. Hailee is a pleasure to work with and makes taking your car for repairs extremely easy. Thanks for having such competent people dealing with your cu More

by D11O13T45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Toyota of Scranton responded

Dear D11O13T45, Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with our service department. Hailee truly is a pleasure to work with, and we're glad she made your repair process easy and stress-free. Your kind words mean a lot to us, and we appreciate your trust in Toyota of Scranton. We look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

June 19, 2024

After purchasing all the extra maintenance agreements, the cost of maintenance and repairs was unbelievable! On a regular check up, cost was $800 for a part that was unquestionable as to whether it was ac More

by SSCHLASTA
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Tiffany Peoples
3.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Toyota of Scranton responded

Dear SSCHLASTA, Thank you for sharing your feedback with us. We apologize for the dissatisfaction you experienced regarding the cost of maintenance and repairs. We strive to provide transparent and fair pricing, and it's concerning to hear that your experience fell short of these expectations. We understand your frustration with the unexpected costs and the recommendations made during your regular check-up. Your feedback is important to us, and we will review our processes to ensure better communication and clarity in the future. We’re sorry to hear that you decided to sell your vehicle, but we respect your decision and wish you all the best with your new Subaru. If there is anything more we can do to address your concerns or if you would like to discuss your experience further, please feel free to contact us directly. Thank you again for your feedback. Best regards, The Toyota of Scranton Team

June 18, 2024

My experience buying by car was amazing. Ahmad is awesome and very knowledgeable he got me set up and into the car I wanted with no issues. I definitely suggest seeing him if you’re looking More

by R. Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Toyota of Scranton responded

Dear R. Anderson, Thank you so much for your fantastic review! We are thrilled to hear that you had an amazing experience purchasing your car with us. Ahmad truly is an asset to our team, and we’re glad he could help you find the perfect vehicle. Your recommendation means a lot to us, and we look forward to serving you again in the future. Enjoy your new car, and thanks for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team

June 18, 2024

Good customer service ! Easy to deal with! Was able to get a good deal with them! More

by BRIDEKABJ
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Schork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Toyota of Scranton responded

Thank you for your positive review! We're thrilled to hear that you found our customer service excellent and that we were able to offer you a great deal. If you need any assistance in the future, we're always here to help. Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

June 17, 2024

Dealership was thorough and efficient. Hannah was extremely helpful. My only problem is that there was no owner’s manual with the truck and my request for info on it remains unanswered.Oth More

by WRIGLEYEDWARD
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Toyota of Scranton responded

Thank you for your detailed review. We're pleased to hear that Hannah provided excellent assistance and that you found our dealership thorough and efficient. We apologize for the oversight regarding the owner's manual and for the delay in responding to your request. We'll address this promptly and ensure you receive the information you need. We appreciate your understanding and look forward to serving you again in the future. Warm regards, The Sales Team Toyota of Scranton

June 15, 2024

Very organized well kept staff are respectful and caring also the service was out standing More

by M.O_1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Toyota of Scranton responded

Dear M.O_1234, Thank you so much for your kind words and positive feedback! We are thrilled to hear that you found our staff respectful and caring, and that you were pleased with the outstanding service. We strive to maintain a well-organized and welcoming environment for all our customers, and it’s wonderful to know we met your expectations. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

June 14, 2024

Good experience. I had quick service and everyone was so friendly. I would recommend Toyota of Scranton to anyone. More

by JIMJOYSHEL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Toyota of Scranton responded

JIMJOYSHEL, Thank you for taking the time to share your positive experience with Toyota of Scranton. We're delighted to hear that you received quick service and found our team to be friendly. Your recommendation means a lot to us, and we’re glad to know that we met your expectations. If you ever need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Customer Experience Team Toyota of Scranton

June 14, 2024

Very nice dealership, impressive service department and professional staff both sales and service. Would recommend to others More

by CVLUSSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Toyota of Scranton responded

Dear CVLUSSO, Thank you for your wonderful review! We're delighted to hear that you were impressed with our dealership, service department, and professional staff. Your recommendation means a lot to us, and we’re glad we could provide you with a positive experience. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

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