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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,815 Reviews
Call Service Center (570) 740-3457

2,815 Reviews of Toyota of Scranton - Service Center

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June 10, 2024

Scranton Toyota has a one of a kind dealership complete with cafe and private spaces to conduct personal business. It was an overall very enjoyable experience. I would recommend this dealership to anyone. More

by JOHNVACCARO300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Toyota of Scranton responded

Dear John Vaccaro, Thank you for your wonderful review! We're delighted to hear that you enjoyed our unique dealership amenities, including the café and private spaces for personal business. Your recommendation means a lot to us. We're glad you had an enjoyable experience and we look forward to welcoming you back to Toyota of Scranton in the future. Best regards, The Toyota of Scranton Team

Jun 12, 2024 -

JOHNVACCARO300 responded

KEEP UP the fine work! John V.

Jun 13, 2024 -

Toyota of Scranton responded

John Vaccaro, Thank you for your message. That is the goal. to provide our customers with top notch experience at every visit to our dealership. Take care, The Customer Experience Team Toyota of Scranton

June 08, 2024

One month old Used Car, Toyota known defective part, $1000 bill! Repair and service staff were good. More

by Musil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Toyota of Scranton responded

Dear Musil, Thank you for your feedback and for acknowledging the efforts of our repair and service staff. We apologize for the inconvenience you experienced with the defective part in your recently purchased used car. Your satisfaction is important to us, and we strive to provide quality vehicles and service. Please reach out to us directly so we can discuss your situation further and see how we can assist you. Best regards, The Toyota of Scranton Guest Experience Team 570.702.8776

June 07, 2024

I always get good service. My advisor does her job very well. She is always friendly,polite,and knowledgeable of her job. More

by ELONDO54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Toyota of Scranton responded

Dear ELONDO54, Thank you for your wonderful 5-star review! We are thrilled to hear that you consistently receive excellent service from our team. It's especially gratifying to know that your advisor's friendliness, politeness, and job knowledge have made such a positive impression on you. We strive to provide top-notch service to all our customers, and your feedback reaffirms the hard work we put in every day. We appreciate your continued trust and look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton

June 05, 2024

Awesome service center! I will always use Scranton Toyota for service on my Toyota Tacoma! More

by ANTHONYJSINGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Toyota of Scranton responded

Hi Anthony, Thank you so much for your kind words and for being a valued customer! We're thrilled to hear that you had a great experience at our service center. Your loyalty means a lot to us, and we're committed to providing top-notch service for your Toyota Tacoma every time you visit. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to seeing you again! Best regards, Service Team Toyota of Scranton

June 05, 2024

I was happy with the service provided while getting my car worked on at this location. More

by JARED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Toyota of Scranton responded

Dear Jared, Thank you for your feedback! We're pleased to hear that you were happy with the service you received while having your car worked on. Providing excellent service is our goal, and we're glad we met your expectations. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton

June 03, 2024

This is my first time as a customer to Toyota. I bought a used Corolla as is with over 200k miles just as a runner vehicle, and we had an issue a few weeks after buying. The service department and More

by KGENOVESE915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Toyota of Scranton responded

Thank you, KGenovese915, for your review and for choosing Toyota for your vehicle needs! We're glad to hear that our service department and sales team could assist you in getting your Corolla back on the road. Kacie and the rest of our team strive to provide excellent customer service, and it's wonderful to know that you had a positive experience. We look forward to welcoming you back for future purchases and service visits. Thanks again for your trust and kind words! Warm regards, The Service Team Toyota of Scranton

June 03, 2024

Good dealership to work with. Toyota of Scranton gets five stars from me. They did a great job repairing a hybrid Corolla that was rear ended. We also recently leased a new RAV4 f More

by James Sarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Toyota of Scranton responded

James Sarte, Thank you so much for your glowing five-star review! We are thrilled to hear that you had such a positive experience with Toyota of Scranton. It's wonderful to know that our team did a great job repairing your hybrid Corolla and that Brian provided excellent service during your recent RAV4 lease. We take pride in offering courteous, friendly, and pressure-free service to all our customers, and your feedback confirms that we're achieving our goals. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you and your family again in the future. Best regards, The Customer Experience Team Toyota of Scranton

June 03, 2024

It was awesome Quick and efficient. Ama he bought lunch. Washed the car when we went back More

by PENNMIKEY
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Toyota of Scranton responded

Thank you, PennMikey, for your fantastic review! We're delighted to hear that you had an awesome experience with us. It's great to know that our team was quick and efficient, and that you enjoyed the extra touches like lunch and a car wash. We appreciate your feedback and look forward to serving you again in the future. Thanks for choosing us! Warm regards, The Sales Team Toyota of Scranton

June 03, 2024

The entire team treated me great. There was no high pressure sales tactics when I visited the showroom. More

by JOHN.PAUL.KARPOVICH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Toyota of Scranton responded

Thank you, John Paul, for your review! We're delighted to hear that you had a great experience with our team and appreciated our no-pressure sales approach. Our goal is to provide a comfortable and enjoyable car-buying experience for all our customers. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Warm regards, The Sales Team Toyota of Scranton

June 02, 2024

I bought my car here in 2017 and have been coming back for service and repairs since then. I love this place. David is a wonderful service advisor and I trust his recommendations completely. Thank you More

by joansjunk2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Toyota of Scranton responded

Dear joansjunk2003, Thank you so much for your wonderful review and for being a loyal customer since 2017. We are delighted to hear about your positive experiences with our service department. David will be thrilled to know that his efforts are appreciated and that you trust his recommendations. Providing honest and reliable service is our top priority, and it’s gratifying to know we have met your expectations. We look forward to continuing to serve you and ensuring your car remains in excellent condition for many more years to come. Thank you again for your kind words! Best regards, Service Team Toyota of Scranton

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