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2,981 Reviews of Toyota of Scranton - Service Center
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November 30, 2024
Best dealership we've ever been in. Everyone was very helpful and professional. The cafe inside is a nice touch. Everyone was very helpful and professional. The cafe inside is a nice touch. More
by CBOUT2000
Verified Customer
November 28, 2024
Pleasant environment, very professional all my services done in a very timely manner. Everything explained in detail thank you very much. done in a very timely manner. Everything explained in detail thank you very much. More
by DS822412
Employees Worked With
November 27, 2024
Always an easy,no hassle,no pressure experience with whatever my Toyota Dealer needs may be whatever my Toyota Dealer needs may be More
by rjs671
November 27, 2024
I feel special when I drop my vehicle off for service. I don’t have to get out of my car until I’m in the building and the staff is so attentive. I was given a food voucher to use at their state-of-the-ar I don’t have to get out of my car until I’m in the building and the staff is so attentive. I was given a food voucher to use at their state-of-the-art waiting and coffee shop area. I feel right at home here. I believe I made a good choice by buying a new Toyota! More
by MKIELAR
Employees Worked With
November 26, 2024
Customer friendly, even get a voucher for the in-house deli/coffee counter, which has good eats. Almost 2 hours for a scheduled oil change and tire rotation, seems a little long . Then the expected sug deli/coffee counter, which has good eats. Almost 2 hours for a scheduled oil change and tire rotation, seems a little long . Then the expected suggestion to change the cabin filter at 7,000 miles for $90, yeah, right. Everyone was nice and friendly, a professional dealership experience. More
by LABANALYST2004
Employees Worked With
November 26, 2024
Taken care of problem solved. Took vehicle in without appt because of warning that came up Took vehicle in without appt because of warning that came up More
by DAHRDH
Employees Worked With
November 25, 2024
Great customer service. There was a noticeable improvement in how my vehicle drives now. The vehicle drives smoother and more efficient. There was a noticeable improvement in how my vehicle drives now. The vehicle drives smoother and more efficient. More
by IANALEX87
Employees Worked With
November 25, 2024
Gave a $2000 deposit on a truck before it was built. Week later salesperson called to say they couldn’t sell it to me for agreed upon price because it was a stick shift and they wanted to raise the pric Week later salesperson called to say they couldn’t sell it to me for agreed upon price because it was a stick shift and they wanted to raise the price $3000 over what we agreed upon. Claimed the nearest other stick shift was over 200 miles away in a bordering state. I told them I found 2 about 50 miles away and their response was: “but there’s isn’t actually on the lot yet…” 1. They were on the lot so their facts were a complete lie. 2. My ordered truck wasn’t even in production yet, let alone on their lot. Threats to file a lawsuit and official complaint through Toyota got me nowhere. BBB complaint finally got their attention and offered to sell for original price. I said no so they lowered $1000 but asked if I would consider removing review from BBB. About a month later I noticed dents, paint chips, and rust on the roof. I couldn’t prove it came from them even though it was already showing rust but they offered to pay my deductible to have it repaired as long as they did the work. Their estimate…$9000. Ford dealership nearby with lifetime warranty on the repair was $1800… More
by JOEPA310
Employees Worked With
Customer Relations
November 24, 2024
They are very accommodating and customer friendly. Their service is top notch! I highly recommend them. Their service is top notch! I highly recommend them. More
by SUNIT_SOOM
Employees Worked With
November 22, 2024
Everything was great as usual. Performed warranty covered service correct and in a timely manner. Performed warranty covered service correct and in a timely manner. More
by JALMY30
Employees Worked With
