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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,333 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,333 reviews

November 22, 2024

One of the best customer service departments I have ever taken a vehicle to. Very courteous from the beginning to end. More

by Joseph P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Toyota of Scranton responded

Joseph P, Thank you so much for your wonderful feedback! We’re thrilled to hear that our customer service team provided you with a positive experience from start to finish. Our team takes great pride in ensuring every guest feels valued and well cared for, and your kind words mean a lot to us. We’re so glad we could meet your expectations and make your visit a pleasant one. If there’s ever anything more we can do for you or your vehicle, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 22, 2024

Everything was great as usual. Performed warranty covered service correct and in a timely manner. More

by JALMY30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2024 -

Toyota of Scranton responded

JALMY30, Thank you for your kind review! We're glad to hear everything went smoothly and that we were able to complete your warranty service correctly and on time. Providing great service is always our goal, and it's wonderful to know we met your expectations. We appreciate your continued trust and look forward to assisting you again in the future! Thank you, The Service Team

November 21, 2024

I wanted to express my appreciation David's your exceptional work on my servive appointment. His extraordinary attention details, as well as my time, and ability to deliver high-quality results by h More

by MOZARTX007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Toyota of Scranton responded

MOZARTX007, Thank you for sharing your thoughtful review! We’re delighted to hear about your positive experience with David during your service appointment. His dedication to attention to detail, respect for your time, and commitment to delivering high-quality results are exactly what we strive for at Toyota of Scranton. We will certainly make sure David is recognized for his outstanding customer service skills. Your kind words mean a lot to him and our entire team. If there’s anything we can do to improve your experience even further, please let us know—we’re always looking for ways to serve you better. We look forward to assisting you again in the future! Warm Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 21, 2024

Noah, was great. Very knowledgeable of the Tacoma and pleasant to deal with. Would recommend him to family or friends interested in purchasing a Toyota. More

by JDCRONK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Toyota of Scranton responded

JDCRONK, Thank you for your kind words about Noah! We're thrilled to hear he provided you with such a positive experience and shared his knowledge of the Tacoma. Recommendations to family and friends mean the world to us. We appreciate your support and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

November 21, 2024

Being a two-time former customer, I was satisfied with my two previous purchase transactions. Unfortunately, during a recent purchase inquiry, I was extremely disappointed this dealership offered me the lowe More

by suscon535
Recommend Dealer
No
Employees Worked With
Adrianna Neff
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Toyota of Scranton responded

suscon535, Thank you for sharing your feedback. We're sorry to hear about your disappointment with your recent trade-in experience, especially as a valued repeat customer. Providing a fair and transparent process is important to us, and we regret that we were unable to meet your expectations on this occasion. Your comments have been shared with our management team to ensure we continually improve. If you'd like to discuss this further, please feel free to reach out directly—we'd welcome the opportunity to understand more and see how we might assist you in the future Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton 570.702.8776

November 20, 2024

Toyota of Scranton is always a great experience. All staff in all Departments I’ve dealt with over the past 15 years are top shelf. More

by PJCJM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Toyota of Scranton responded

PJCJM, Thank you for your loyalty over the past 15 years! We're honored to have earned your trust and are thrilled to hear you've had great experiences with our team across all departments. Your kind words mean so much to us, and we look forward to continuing to serve you for many years to come! Warm regards, The Toyota of Scranton Team

November 19, 2024

Very good experience when buying my new car. ..Kevin is a very knowledgeable sales person More

by STORMY5471
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Toyota of Scranton responded

STORMY5471, Thank you for sharing your experience! We're thrilled to hear that Kevin's knowledge and expertise helped make your car-buying experience a great one. Enjoy your new car, and if you ever need anything, don't hesitate to reach out! Warm regards, The Sales Team Toyota of Scranton

November 19, 2024

The service coordinator for my RAV4 service appointment was very good. She kept me informed. More

by T.BARBONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Toyota of Scranton responded

T.BARBONE, Thank you for your kind words! We're glad to hear that our service coordinator, Stephanie, provided excellent communication and kept you informed throughout your RAV4 service appointment. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

November 18, 2024

Emily was super helpful in finding everything I needed. She even made sure the vehicle was looked at by the service team to ensure everything was alright with the vehicle after I had some questions about i More

by eclipseguy900
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Toyota of Scranton responded

eclipseguy900, Thank you for sharing your experience! We’re thrilled to hear that Emily provided such helpful and thorough service. Ensuring your confidence in your vehicle is our top priority, and we're glad Emily went the extra mile to address your questions and have the vehicle checked by our service team. We look forward to assisting you again in the future! Warm regards, The Toyota of Scranton Team

November 18, 2024

This was my third Tacoma from Toyota of Scranton. All three times they were accommodating and helpful in making my decision for my next vehicle. This time I was a little disappointed though. The tru More

by AMYSPUNAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Felkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Toyota of Scranton responded

AMYSPUNAR, Thank you for your loyalty and for choosing us for your third Tacoma! We’re so glad to hear that our team has consistently been accommodating and helpful in your vehicle decisions. However, we sincerely apologize for the missed details during your recent visit. Ensuring every vehicle is spotless and fully prepared is a priority for us, and it’s disappointing to hear we fell short this time. We appreciate you bringing this to our attention and will use your feedback to ensure improvements are made moving forward. If there’s anything we can do to make this right or assist you further, I left a message on your voicemail. I want to address these issues. Thank you for your continued trust in Toyota of Scranton! Regards, Mary Jo Preno VP of Guest Experience 570.702.8776

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