Toyota of Scranton

Everyone was very professional and certainly knew their job. I got a great deal on a much newer car than I thought I would end up with. job. I got a great deal on a much newer car than I thought I would end up with. More

We have purchases three Toyota's from this dealership over the past four years. Everyone we have ever dealt with has always been very friendly, helpful and professional. over the past four years. Everyone we have ever dealt with has always been very friendly, helpful and professional. More

I had such a pleasant experience with the purchase of my Toyota. Thank you for all the extra help from Doug and Garria. These two employees really went "above and beyond". I appreciate the superb service! Toyota. Thank you for all the extra help from Doug and Garria. These two employees really went "above and beyond". I appreciate the superb service! More

I didn't have service work done. I came in to buy a Sienna. At my request, George showed me a used one but the price difference was a consideration in buying the new one. The 0% financing was also a bi Sienna. At my request, George showed me a used one but the price difference was a consideration in buying the new one. The 0% financing was also a big factor in making this purchase. George was very knowledgeable and easy to talk to. He has a lot of patience evidenced by his answering my myriad questions. Mr Morrissey was very thorough in his explanation of the financing and warranty details. I deemed these staff members to be very trustworthy and professional. No flim-flammery here. I highly recommend this dealership. PS: I like the Sienna!! More

My experience was beyond expectation. They were professional, knowledgable, friendly and I felt that they truly cared. I have recommended the dealership to my family and friends. Thank you! professional, knowledgable, friendly and I felt that they truly cared. I have recommended the dealership to my family and friends. Thank you! More

Jenna Sledzinski was very professional and was able to work with both me and father to purchase me new vicheal and had alot patients! She was great to work with! I would recommand everyone to go to Toyota work with both me and father to purchase me new vicheal and had alot patients! She was great to work with! I would recommand everyone to go to Toyota! More

This will be our third new vehicle and extremely pleased with Chris Wagner our salesperson. He is one of the many reasons I will go there . He is not pushy and goes above and beyond to help you get in a veh with Chris Wagner our salesperson. He is one of the many reasons I will go there . He is not pushy and goes above and beyond to help you get in a vehicle of your choice. Chris seems to be a honest and trustworthy salesperson. I would and do recommend him over all sales people there. More

Sales and management staff display professionalism. They will work with you to get you in the vehicle you are looking for and can afford. I've leased from this dealership and their service department provi will work with you to get you in the vehicle you are looking for and can afford. I've leased from this dealership and their service department provides excellent service. More

1st routine 5K service on the 2012 RAV4 (used the online appt maker; terrific!); excellent handling as always, and when I missed the PA page (kibitzing with other staff that are more like friends now) that appt maker; terrific!); excellent handling as always, and when I missed the PA page (kibitzing with other staff that are more like friends now) that the car was done, Matt rang my cellphone to let me know the car was finished and washed. Got home to find a reminder call from Sue making sure I knoew I was due for the 5K service...how much better can this facility get? More

Had a run flat tire blow out on a Sunday evening. I was from out of town and travelling with three small children. My car was towed to Toyota of Scranton and left in the 3rd parking spot directly outside from out of town and travelling with three small children. My car was towed to Toyota of Scranton and left in the 3rd parking spot directly outside the service garage doors. I got a hotel room for the night and then left a message for the service department so hopefully they could work on it first thing in the morning. The next morning, I called after 8AM to make sure someone got the message. Though the answering service was turned off, nobody answered the phone. It took two additional calls to get someone and at that point they could not confirm the message, but transfered me to Matt. He said he would look into it and call me "right back". When I hadn't heard anything in a half hour I called back. Matt then told me he "walked the entire property" and could not find my car. So now I'm thinking my car has been stolen and Matt decided not to call and tell me. I pressed to have him be sure and told him it was directly outside the garage doors. He put me on hold and came back shortly and told me it was there and "they must have moved it". When I strolled back to the dealership and my car was sitting in the same exact spot the tow truck driver left it, I realized Matt must either be a liar or stupid. I was told I couple of times that it would be looked at shortly, but I witnessed between 10-15 cars drive directly into the garage for their service to start. I was tempted to ask for my keys and do the same. I realized they were busy (more on that later) and people had appointments, but anyone with a family, or a hint of common consideration, would not have made an out-of-towner with small children wait longer than necessary and probably even would have gone the extra mile to get them on their way. The only person who was friendly was the shuttle driver who drove me back to the hotel so I could take diapers back for my son. He told me the service department was busy because "they always overbook the morning" and more so that day because they were having a dealer meeting there and wanted to look extra busy. I was there for four hours to get one tire replaced. I believe you can have a good experience stemming from a bad situation. This definitely was not one of those times. This is exactly the sort of service that drives car owners to the local mechanic once the warranty expires. More