Toyota of Scranton

Daryl and Mike were great to work with. They are friendly, knowledgeable and fair to their customers. Great experience! They both went the extra mile to make us satisfied customers! I love my Rave a friendly, knowledgeable and fair to their customers. Great experience! They both went the extra mile to make us satisfied customers! I love my Rave and we are now the owner of two toyotas. Great vehicle! More

Lewis did his very best to please me in the purchase of my 2011 Camry.He stayed 2 hours after quiting time just to allow me to take my new vehicle home;infact he had to go to another storage lot several mi my 2011 Camry.He stayed 2 hours after quiting time just to allow me to take my new vehicle home;infact he had to go to another storage lot several miles from the dealership,to pick it up.He then washed and fueled it.He could have told me to come back the next day to pick it up.He was extremely nice.I will highly recommend him to anyone needing a vehile. More

This is the 3rd Toyota vehicle I have purchased from this dealership. The experience was superior to any other vehicle purchase I have made. I would highly recommend stopping by and experiencing Toyota of dealership. The experience was superior to any other vehicle purchase I have made. I would highly recommend stopping by and experiencing Toyota of Scranton for yourself. You will not be disappointed. Darryl went over my new vehicle purchase from top to bottom. He even went as far as progamming my phone into the navigation system. More

This has been perhaps the most positive experience I have ever had in buying a vehicle. Ms. Tucker responded quickly to my internet inquiry, setting up an appointment with Mr. Noone who provided great servic ever had in buying a vehicle. Ms. Tucker responded quickly to my internet inquiry, setting up an appointment with Mr. Noone who provided great service in selling me my truck. He coordinated the estimated pricing for my old truck as well as the incentives and pricing of my new truck. A Customer Appreciation Certificate given to me by Ms. Webber added to the deal, and the sales manager sealed the deal by adding my request for the addition of running boards (an add on option). Paper work was efficiently completed by Mr. Sampogne (I think) with clear explanations. Mr. Noone then took the time to go over the vehicle controls and options with us including transferring plates from my old vehicle to my new. Everyone was friendly and courteous, and the staff did not play the usual car dealership games such as running back and forth between the salesman and the manager. Perhaps this was because Ms. Tucker and Mr. Noone had already provided me pricing information up-front over the internet - I don't know. What I do know is that I also own a Toyota Avalon which I have had serviced at this dealership, and my experiences with customer service are why I wanted this to be the place where I bought my new truck. I would recommend someone looking for a vehicle to check out the internet pricing system at this dealership and to talk to Mr. Noone or Ms. Tucker. These are the reasons why I have given the ratings I have. More

I had a great experience with Toyota Scion of Scranton. Andy Noone was my sales representative. He was very knowledgable in answering all of my questions and finding me the exact vehicle that I was lookin Andy Noone was my sales representative. He was very knowledgable in answering all of my questions and finding me the exact vehicle that I was looking for. The day I went to pick up my new vehicle everything went very smoothly. Andy was extremely helpful in explaining every detail about my new vehicle. When I was finished with Andy, I spent time with Michael McIntyre, the financial manager. He was very thorough when explaining all of the options that were available to me. I am extremely happy with my new Toyota Rav 4. I had a very pleasurable experience at Toyota Scion of Scranton. I am looking forward to recommending Toyota Scion of Scranton to my family and friends! Hopefully, my next experience is as pleasurable as my first! Sincerely, Amy Sullivan More

OUR VISIT TO SCRANTON TOYOTA WAS THE BEST "CAR BUYING EXPERIENCE" WE HAVE EVER HAD. THE THREE MEN WE DELT WITH WERE VERY PROFESSIONAL, KNOWLEDGEABLE & PERSONABLE. I WAS TREATED WITH RESPECT, AND A BUYING EXPERIENCE" WE HAVE EVER HAD. THE THREE MEN WE DELT WITH WERE VERY PROFESSIONAL, KNOWLEDGEABLE & PERSONABLE. I WAS TREATED WITH RESPECT, AND ALL OF OUR QUESTIONS WERE ANSWERED. WHEN I DID ASK A QUESTION THEY EXPLAINED IT & WERE NOT PUT OUT BY IT. I WOULD ABSOLUTELY RECOMMEND SCRANTON TOYOTA TO FAMILY & FRIENDS. MARY CATHERIN & PAT ROUSE More

Short and Sweet, my wife and I are so impressed with the dealership and the folks there honest,straight to the point without any pressure at all made our buying experience a very pleasant experience. We ha dealership and the folks there honest,straight to the point without any pressure at all made our buying experience a very pleasant experience. We have purchased three cars in the past two years. This year my wife traded in her car and I traded in my truck. I am purchasing a truck and my wife purchased a highlander. We are a Toyota family. More

I had body work done on my new car and they never covered I had body work done on my new car and they never covered the windows or the black trim around my windows when they painted and over spray got all ov I had body work done on my new car and they never covered the windows or the black trim around my windows when they painted and over spray got all over the windows so I went back and they removed the overspray. Now I notice that they used steel wool and got the black trim around my doors and windows all scratched. I'm never going to buy a new car from them or recommend them to others so if anyone needs body work done stay away . They need to improve their quality of work or hire the right people for the job. More

After a test drive, I asked the salesperson to work up a monthly lease payment with all charges rolled into the payment. He gave me an offer in writing, which included a $1200 discount. When I reviewed monthly lease payment with all charges rolled into the payment. He gave me an offer in writing, which included a $1200 discount. When I reviewed the information, I discovered that sales tax had been added in to the capitalized cost of the car. I called them on this (on a lease, tax is based on the monthly payment). They admitted they had made a 'mistake', but then out of nowhere, they added in a bank fee which compensated for taking out the tax. In short--the $1200 discount was not real--it was added back with the tax. When I caught them on this, they still tried to take it away with the 'bank fee.' I went to Motorworld, where they gave me straight, honest numbers. Interestingly, they charged no bank fee. I've been advising people to avoid Toyota of Scranton. They can't be trusted. More

They are a slipperly bunch - from the salesmen to the finance handlers to the service dept. For instance, their extended service aggreement is a cheapo, in-house type with NO UNDERWRITER. What happens if finance handlers to the service dept. For instance, their extended service aggreement is a cheapo, in-house type with NO UNDERWRITER. What happens if the dealership closes down? What if I breakdown in Binghamton? I hear that they regularly screw other Toyota/Scion dealer-service depts. by not honoring trough reimbursed money transfer like a Toyota backed plan does. You're SCREWED. They are totally about making a buck; customer comes LAST! The only bright spot is a comfortable waiting area. More