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Toyota of Scranton

Scranton, PA

4.7
5,405 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,405 reviews

December 14, 2012

I received excellent service with no gimmicks or sales tactics. Sean got me into what I wanted and at the right price. I'm very happy with the sale. More

by rsk130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Fisher
December 14, 2012

My experience with your dealership has been great. I worked with Jeff Mericle and am extremely impressed with his hard work and honesty. He personally drove me to an auction in the Pocono's to pick my v More

by toddpeso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Mericle
December 14, 2012

I had a front end collision accident and the repair department kept me informed and were very easy to work with. I would recommend the auto body department to anyone who was looking for work done. More

by mszakal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Fisher, Lisa Krah
December 13, 2012

I was searching for a used car in a limited price range, and Mark Thomas at Toyota of Scranton came through. He found me a 1999 VW Jetta, which is absolutely perfect. I realize it is an older car sold "as i More

by mjrbaseball
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Thomas
December 13, 2012

When I first walked into Toyota of Scranton, I thought that I had already decided on buying a car from another dealership. But Jeff went above and beyond to change my mind and help find a really great car More

by tgildea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Mericle
December 13, 2012

Extremely pleased when dealing with Sean.... would recommend him to anyone and would buy off him again. He did a great job during the purchase of my car. More

by djmorgan
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Fisher
December 13, 2012

Ang always goes out of his way to help us out and give us the best deal possible. We will always come back to Toyota for any future deals. James was also great! More

by erinrovin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ang Beretta, James Hazen
December 13, 2012

Great place to buy a car. Never any pressure and always felt like my salesperson, Chris Wagner, actually cared. Purchased two cars from him and recommended him to several friends who purchased from him as More

by nepahomes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wagner, Lisa Krah
December 13, 2012

Had a new Corolla in mind, but Jeff came up with the car that my fiance really wanted. Who knew? She loves the car and am happy with the treatment we have received at Scranton Toyota. So far. More

by jkearney432
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
james kearney, Jeff Mericle, Amanda Tucker
December 13, 2012

My first time to look at a car was last year at the 0% interest. Was not offered this percentage,Joe Gatto the manager, was involved. ? when I have a credit score of 760. Credit union called for me tha More

by mcyank
Friendliness
Price
Recommend Dealer
No
Dec 28, 2012 -

Toyota of Scranton responded

Thank you for taking your time to review your experience here at Toyota of Scranton. It is unfortunate that you feel that you did not receive what you were expecting. We did reach out to you to further discuss the attempted transaction but never did hear back from you. You are welcome to contact our customer experience department (570.489.7584) at your convenience. Usually if a situation like this comes up, the end result is often a lack of communication. The process is as follows. Toyota Financial Services is responsible for the current model financing programs and rates as well as credit approval. Their programs change month to month and vary from model to model. Toyota Financial Services does not provide our dealership or any Toyota dealerships with programs changes prior to the close of the prior months business. Toyota of Scranton is unable to qualify, approve, or deny any and all credit and interest rate decisioning. We hope this information helps as you consider a future dealership to do business with. Again, thank you for taking the time to write a review.

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