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Toyota of Scranton

Scranton, PA

4.7
5,405 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,405 reviews

December 16, 2012

The service department is always excellent. On my last visit, I dealt with Kevin and he took care of my routine maintenance and my usual free car wash. You can't beat it!! More

by Jklein12
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 16, 2012

why i gave this rating was the not the experience with the salesperson but the finance person who never told me about the warranty of the truck I purchased and sold me another warranty that wasn't require More

by lucyfred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Foster
Jan 15, 2013 -

Toyota of Scranton responded

Dear Lucyfred, We researched your recent purchase and wanted to explain in more detail how the service agreement may benefit you and options you have in the event that you want to cancel the agreement. The vehicle you purchased is still under factory warranty which is 3 years/36000 miles complete coverage with no deductible. The 3 year coverage begins the day the original owner took delivery of the vehicle. To keep the math simple let's assume the vehicle was 1 year old when you purchased it. (Model year, 2011 - purchase date 2012). That scenario would provide you with 2 years complete coverage remaining. The service contract that you purchased would increase that coverage for an additional 3 years and increase mileage from 36000 to 60000 miles. Additionally you receive 6 days of rental coverage, and tire protection up to $100 per occurrence. Finally, in the event the additional coverage is something you want to eliminate, you can do so. Cancellation of the policy is pro-rated based on the greater of time and mileage. If this is the direction that you would like to go, feel free to contact me and I will expedite the process for you. Thank you Mark Paczewski 570-702-8760

December 16, 2012

I have purchased a new Sienna in Feb 2011 from Chris Wagner and found the experience completely different from my past twenty or so auto purchases. It seems like everyone at the dealership has their ac More

by rcc1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wagner
December 16, 2012

I worked with Cathy Keohan. Couldn't have been more satisfied. She was very helpful, knowledgeable and pleasant to deal with. I stopped by to browse at new vehicles not really planning on buying a new More

by JAPCJP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathy Keohan
December 15, 2012

the salesman was very helpful because I was only looking to purchae a used truck. Carel explained to me what was available and I took the truck for a test drive and found that the truck met my needs. It More

by Judy Gorski
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carl Jenkins
December 15, 2012

I brought my BMW in for a tire repair. Kevin was very helpful in getting my information into the computer and getting me out the door in under an hour. I would recommend Kevin and the dealership to every More

by ambere06
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 15, 2012

We went to Toyota for a recall on my husbands vehicle we were looking around and asked Chris where the new rav 4s were and he showed us and took us for a test drive and he told us everything about the vehi More

by Christine Leone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wagner
December 15, 2012

We had a very positive experience. Cathy was friendly, helpful and very thoughtful with us during the entire process keeping what we wanted as her top priority. Would recommend Cathy and the dealership w More

by bevie50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cathy keohan
December 15, 2012

I've dealt with Toyota of Scranton, and Chris, two separate times now (two purchases). Chris is no nonsense, knowledgeable, and consultative in his approach. Chris does his job getting the business More

by teebev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wagner
December 15, 2012

I absolutely loved dealing with cathy!! She helped us out a great deal and was very great to work with! I love dealing with toyota and I don't deal with any other car dealers around! More

by ldombroski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathy Keohan
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