Toyota of Scranton

sales experience with George Zepherin was good, but later when signing the papers I felt pressured into buying an extended warranty. Had a problem with the Navigation system and it took 2 visits and 10 later when signing the papers I felt pressured into buying an extended warranty. Had a problem with the Navigation system and it took 2 visits and 10 days to get it right. More

I would recommend this dealership to anyone. The employees are friendly, knowledgable and helpful. The services they offer are more than you would get at another dealership. employees are friendly, knowledgable and helpful. The services they offer are more than you would get at another dealership. More

The internet sales responded quickly. The sales person at the dealership was courteous, knowledgeable and helpful. He reviewed the operation and functions of vehicle. The credit process and purchase was at the dealership was courteous, knowledgeable and helpful. He reviewed the operation and functions of vehicle. The credit process and purchase was done efficiently and so anyone could understand. More

Cathy was great and provide superior customer service. I am extremely pleased with my Toyota Camry SE Limited Edition. I hope this is the beginning to a long professional relationship with Toyota. am extremely pleased with my Toyota Camry SE Limited Edition. I hope this is the beginning to a long professional relationship with Toyota. More

Easy to deal with. Gave me great price on my new car and trade in. Overall I had a great experience and will be back when my lease is up. trade in. Overall I had a great experience and will be back when my lease is up. More

We have had our 2003 Avalon serviced here several times in the passed and we were always satisfied. So, when we made up our minds to purchase the new 2013 Avalon we gave them a shot. Keith was always liste in the passed and we were always satisfied. So, when we made up our minds to purchase the new 2013 Avalon we gave them a shot. Keith was always listened and was attentive to our needs. He was patient taking us out to test drive several vehicles. He was never in our face and didn't "push" us one way or another. When we were having difficulty making a decision about choosing either the 'limited' or 'touring' versions he gaves us good arguments for or against either choice. Because this is a new model exterior/interior and model choices can be limited. But the staff at Scranton Toyota found us exactly what we wanted and within a week it was at the dealership. Chris Kaczor handled all of the financial paperwork. He explained everything and made it, actually, enjoyable. The dealership is beautiful. The service waiting area has it's own coffee shop. Everyone smiled and greeted us when they passed us. It seemed that everyone liked their job. Not a miserable face in the bunch. If we were asked, "would we buy here again," our answer would be: "In a hearbeat!" More

The overall purchasing and service experience was very good. I have bought two trucks and a Rav 4 from this dealership. All dealings have been great. The new truck developed an air compressor problem on t good. I have bought two trucks and a Rav 4 from this dealership. All dealings have been great. The new truck developed an air compressor problem on the 2nd day that I owned it. The problem was fixed and all is good. However, being a business owner, knowing that this problem existed with these trucks I would have some kind of customer inconvenience gift card in place to offset the inconvenience of having to return a new automobile for repair!! Some people may not be as understanding as me. Keep up the good work. More

Our overall experience at Toyota was great. They bent over backwards to accommodate our needs. They were honest, helpful, informative. No question was too insignificant. A big Thank You to Teresa Klef over backwards to accommodate our needs. They were honest, helpful, informative. No question was too insignificant. A big Thank You to Teresa Kleffel for putting us in the right car at a great price. More

I recently purchased a vehicle from Scranton Toyota. The situation I presented Teresa with was a difficult one. The loan on my previous vehicle was upside down and the car I hoped to tade had little value. situation I presented Teresa with was a difficult one. The loan on my previous vehicle was upside down and the car I hoped to tade had little value. Teresa worked all day to find me the right car. She constantly reassured me that if one vehicle didn't work we would find one that would. Her knowledge of the cars we looked at was excellent. The finance team also did a great job at getting me the lowest payment possible with the best coverage on my new car. After the sale was complete, Teresa helped me set up functions in my car (like bluetooth). Teresa, along with the finance team, stayed after the closing time to make sure I was set. A few days after I drove my new car home, I reveived a follow-up call from Teresa. I had an amazing experience at Toyota of Scranton! I don't think I will shop at a different dealership again. I have already reccommended Teresa to a coworker who is looking for a new Toyota. I love my Toyota and I think a big part of that is the great service I received at Toyota. More

show was very helpful to me I when is just looking at trucks wasn't really going to buy but once Joe explain to me what I had to do when to work through it with me I and my wife were treated like a king trucks wasn't really going to buy but once Joe explain to me what I had to do when to work through it with me I and my wife were treated like a king and queen the business part of it was so smooth it was 1 of the better experiences I've ever had buying a vehicle Joe even clean out my old dirty truck while we were in doing the financial part of the truck service like this I don't know if it could be matched I thank you very much More