Toyota of Scranton

The sale seemed good at first but things started to go south when we met with the finance person Angelo. We arrived at the dealership with our financing so then they wanted to pressure us into buying an south when we met with the finance person Angelo. We arrived at the dealership with our financing so then they wanted to pressure us into buying an extended warranty when we live an hour and a half away to come there to get our tire fixed if something happened to it?? When we said no thank you he got very short with us and seemed irritated that we were not interested in giving them more money. After we got home with the car, I realized that I left my garage door opener in the car I traded. I called George with in an hour and a half of leaving the dealership and he said it was not a problem and that he would send it to me (again, I live an hour and a half away). Well, it's been a month and I'm starting to think that I will never see that door opener at this point. More

My experience at this dealership was very good. The salesman Chris was very helpful in finding me the exact type of vehicle I was looking for. He was very knowledgeable of the vehicle and its features salesman Chris was very helpful in finding me the exact type of vehicle I was looking for. He was very knowledgeable of the vehicle and its features More

The customer service provided was excellent! Amanda Tucker made it worth the drive from New York to purchase our vehicle.Taryn Burns was very friendly and quickly answered all our questions and concern Tucker made it worth the drive from New York to purchase our vehicle.Taryn Burns was very friendly and quickly answered all our questions and concerns regarding the purchase of our new corolla. More

The dealership is friendly and courteous. It's nice to sit have a DD coffee and know your car is in good hands. The place is great!! Vito and Gus were very helpful Dont go anywhere else. Tom S. Clark to sit have a DD coffee and know your car is in good hands. The place is great!! Vito and Gus were very helpful Dont go anywhere else. Tom S. Clarks Summit More

Jenna was very good answering my inqueries on line, she was not available on the day I stopped in to browse, however, Teresa did an excellent job helping me at the dealership. The only question I failed was not available on the day I stopped in to browse, however, Teresa did an excellent job helping me at the dealership. The only question I failed to ask her was about Toyota Care. I am assuming that my Rav 4 does have that benefit, will have to give her a call to inquire about that. More

This was a first new car I purphased. Chris Wagner was very helpful/patient helping me understand the process from beginning to end. I feel he is an asset to your company. I wouldnt want my first new car very helpful/patient helping me understand the process from beginning to end. I feel he is an asset to your company. I wouldnt want my first new car purchase any different. More

Very friendly personnel, large selection, very willing to work with you to get you the vehicle that you want. Very appealing showroom that is very clean and laid out nicely. Salesperson went above and beyon work with you to get you the vehicle that you want. Very appealing showroom that is very clean and laid out nicely. Salesperson went above and beyond to keep me informed of when my car would arrive. Wouldn't go to any other Toyota dealer. More

Their are no words to describe our feeling about this dealership. This is the second time we have dealt with them once in 2011 when my financial circumstances were really good and we bought a car outrigh dealership. This is the second time we have dealt with them once in 2011 when my financial circumstances were really good and we bought a car outright and this 2nd time when I had next to nothing. I went into this dealership the 2nd time thinking there is no way they could help me, especially with my credit History. I went in with and Approval with a company called Roadloans which they had very little dealings with but were willing to try and work with this company to get me the right car. The process went on for around 3 weeks with me getting a 2008 chevrolet Cobalt with only 21,000 miles. Mark Thomas my salesperson was my right hand man thru all this. He kept me positive and upbeat throughout the whole process. Omeir the Finance person who worked with roadloans was nothing more than a true professional answering all my questions being stupid or not. The Whole Staff of Toyota of Scranton including Mechanics are fantastic. They treated me the same way when I had nothing as they treated me when I had something. I cannot tell you how my wife and I are so grateful to them. The reason I gave them an excellent rating on every category is because they were. If there was better than excellent i would give that to them. One more thing I cannot say enough about is salesman Mark Thomas he is fantastic not just as a salesperson but also as a human being. More

Dealership was nice looking and had quite a few vehicles on their lot. Sales person (Joe Mercado ) was very nice and helpful, but most of all never pressured us to buy a car. We initially wanted to buy a C on their lot. Sales person (Joe Mercado ) was very nice and helpful, but most of all never pressured us to buy a car. We initially wanted to buy a Camry but Joe steered us toward the Avalon and explained that this car had everything we were looking for at a price that was right. The only down fall was that they did not have the color car and interior we wanted so they needed to order it fom the factory. This would take 4 to 6 weeks. The car was delivered in 5 weeks. This was fine since the weather was still so sloppy. The Finance portion of buying the car went very smooth thanks to (Omir Omeragic) who also never pressured us to take any of the extras that come along with per chasing a car. Overall, our car buying experience was pleasant. We cannot comment on Maintaince yet because the car is new, but I'm sure that will be fine. More

My overall experience deazling with sales rep Carl Jenkins and used car manager Tony was great. The only disappointing experience was with finance person . When I refused to add any extended warrant Jenkins and used car manager Tony was great. The only disappointing experience was with finance person . When I refused to add any extended warranties his entire demeanor changed and personally I became uncomfortable and could not wait to get out of that office. The vehicle is great and the dealing with Carl & Tony was a pleasure. If not for finance the entire experience would have been great. More