Toyota of Scranton

Our sales person Billy Mulligan was wonderful. He new exactly what we wanted and helped us get into a new vehicle at the payment we wanted. Billy also spent time after the store had closed to explain all exactly what we wanted and helped us get into a new vehicle at the payment we wanted. Billy also spent time after the store had closed to explain all the features of the my new Rav 4 and was very patient answering all of our questions. I will be recommending him to all my friends and family. More

When I arrived on the lot I was approached in a reasonable amount of time but not hassled. The negotiation was painless and ended with a very fair price. This was the smoothest car buying experien reasonable amount of time but not hassled. The negotiation was painless and ended with a very fair price. This was the smoothest car buying experience I could ask for. More

In the later part of November, I had my 2011 Corolla In the later part of November, I had my 2011 Corolla serviced and Kevin was my Service Professional and he greeted me in a friendly professional man In the later part of November, I had my 2011 Corolla serviced and Kevin was my Service Professional and he greeted me in a friendly professional manner, and he followed through until the work on my car was completed. He was patient and explained every thing that was done to my car. I was pleased because in July I had a very bad experience with another professional. Thank-You Cheryl Rogers More

I scheduled an appointment for a mandatory recal repair on my 2009 Rav4. I arrived a few minutes early for my appointment and my car was taken right in. I asked how long the appointment would take and was on my 2009 Rav4. I arrived a few minutes early for my appointment and my car was taken right in. I asked how long the appointment would take and was told an hour or less. I was also told an hour or less when I had called over a week prior to make the appointment. The man who initially began my paperwork was surly and abrupt. I took a seat in the waiting room after he asked if I would be waiting. Again- I asked how long the work would take and I was told AGAIN less than an hour. Three hours and 15 minutes later this man came looking for me. He claimed he had me paged but I was standing three feet from him near the counter when he was brought my keys. He did not page me. I asked why the work took so long. He ignored me. I asked again, I told him I wanted to know if their was an issue with my car I should be concerned about. He told me that no work had been done. None. My car didn't need to recall work. My car was fine. 3 HOURS AND FIFTEEN MINUTES for NOTHING? So again, I asked why it took so long, and he told me to have a nice day. I assume this is because I wasn't a paying customer? Why should that matter? It shouldn't. More

My purchase experience at Scranton Toyota was pleasant. I thought that I got a fair deal from my sales person: Sean Fisher. He was a professional with great manners and a sense of humor. My husband also bou thought that I got a fair deal from my sales person: Sean Fisher. He was a professional with great manners and a sense of humor. My husband also bought a 2010 Toyota 4Runner from Sean. We're both very happy with our cars. We have been buying our Toyota's from the previous owner of the dealership (Richards/ Gibbons) for nearly 20 years. Hopefully, the service will be as good as it was before. Sorry that it took so long. Right after the purchase, we got hit hard by hurricane Sandy, and then my sister fell seriously ill in Florida. I was flying from New Jersey to Florida every few days. She died on December 6 and then started more running around because I was her POA and executor of her will. More

Very friendly and informative service.....James Hazen knew the inner workings/Technicalities of the VENZA. Angelo Baretta was very well informed about a plethora of financial issues.... knew the inner workings/Technicalities of the VENZA. Angelo Baretta was very well informed about a plethora of financial issues.... More

This is the first time that we purchased a "foreign made car". After learning all the details and driving a Toyota, we should have done this sooner. Our salesman,Jeff, was thorough, patient and comple made car". After learning all the details and driving a Toyota, we should have done this sooner. Our salesman,Jeff, was thorough, patient and completely knowledgable of the vehicle. We did buy a Camry hybrid and we love it!! More

I have been a long time Toyota customer. This is the 11th Toyota vehicle I or my direct family has purchased from this dealership over the years. Garria and Tanya were great. In the past as a courtesy the pe Toyota vehicle I or my direct family has purchased from this dealership over the years. Garria and Tanya were great. In the past as a courtesy the person actually blessing the deal(dollars, trade in etc) would come out and say hello and introduce themselves. This would give the buyer sense of reassurance that the entire organization was behind the deal. And a feeling that there was a personal participation on the part of management in the deal. This was not the case this time. Additionally, I was apprehensive since only one person I had dealt with in the 20 years of dealing with this membership is now employed at Toyota of Scranton, Brenda in the service department. Fortunately for your organization Garria was extremely professional and closed the deal smoothly. Brenda has always been great when I brought a car in for anything. Your group at the top of your organization should spend some time with these individuals. It could make the experience better for your customers. More

Everyone at Toyota Scion of Scranton was very pleasant to work with. My salesperson was Cathy Keohan. Cathy went above and beyond to help me find a vehicle that I was satisfied with. I was in a particular work with. My salesperson was Cathy Keohan. Cathy went above and beyond to help me find a vehicle that I was satisfied with. I was in a particular hurry to purchase a vehicle since my previous one was "totaled" in an accident. I looked everywhere and decided on Toyota Scion of Scranton because of their friendliness and prices and would recommend them to all my friends. More

This is the 4th car we have bought from this dealership, 5 if you count our son. They have gone out of their way to make sure the price is fair and they are very quick to prepare a new or used car for deli 5 if you count our son. They have gone out of their way to make sure the price is fair and they are very quick to prepare a new or used car for delivery. Their explanations of features are very helpful. Service seems to be able to work a customer in quite quickly. Since we mentioned we were buying a fifth car from them, everyone appauded. I see no reason not to go back to this dealership when the time comes to buy another car. Aside from all that, Toyotas hold their value. More