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Toyota of Scranton
Scranton, PA
5,064 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,064 reviews
July 11, 2012
had a flat tire. went to service area. have tire replacement contract. met with service person he got right on it and had the tire replaced with a new one,time involved was minimal. great service. w replacement contract. met with service person he got right on it and had the tire replaced with a new one,time involved was minimal. great service. well satisfied More
by spencer291
Helpful July 11, 2012
I ordered a part on-line and made my appointment for my 5,000 service visit. Both were done at the same time. No wait as I pulled my Van into the garage and spoke with an associate. She gave me complete de 5,000 service visit. Both were done at the same time. No wait as I pulled my Van into the garage and spoke with an associate. She gave me complete details on my visit. The wait was very reasonable and paying and picking up my vehicle was very nice. More
by Casper87
Employees Worked With
Bonnie Weber
July 07, 2012
chris was really frieandly and he knew exaclly was he was doing. didnt need to ask anybody for any answers he showed me where everything was and expleined everything so clearly and showed me around the toyot doing. didnt need to ask anybody for any answers he showed me where everything was and expleined everything so clearly and showed me around the toyota for any services i needed when i need to service the car. thanks chris wagner for a great expirience More
by coolos
Employees Worked With
angelo, Chris Wagner
July 06, 2012
I'm very please with the service at this dealership especially the salesperson there. She was helping me from A to Z til I fully understand everything. especially the salesperson there. She was helping me from A to Z til I fully understand everything. More
by Jakhuynh81
Employees Worked With
Cathy Keohan
July 05, 2012
I HAD A PROBLEM WITH MY WHEELS. THE PAINT STARTED TO PEEL AGAIN OFF THE WHEELS. GUS TOOK CARE OF MY PROBLEM BY OFFERING ME A SATISFYING COMPROMISE. AGAIN OFF THE WHEELS. GUS TOOK CARE OF MY PROBLEM BY OFFERING ME A SATISFYING COMPROMISE. More
by manntiger
Employees Worked With
GUS SERVICE MANAGER
June 29, 2012
Amazing dealership. As old as I am and all the cars I've bought, this dealership shines. The staff are friendly, informative and highly knowledgable. A pleasure to sit in the waiting area drink a cup of cof bought, this dealership shines. The staff are friendly, informative and highly knowledgable. A pleasure to sit in the waiting area drink a cup of coffee and watch television. Too bad other dealerships don't make you feel you're waiting for service on a Bently More
by Sirarmand
Employees Worked With
Chris Wagner, Bonnie Weber
June 13, 2012
Just had my prius serviced twice in less than a month.Both times the staff had me in and out in record time with things done right.I have more than one vechicle and taken it to other service center month.Both times the staff had me in and out in record time with things done right.I have more than one vechicle and taken it to other service centers and am lucky if it was fixed in two visits . Good job Toyota Scion of Scranton More
by jazson2
Employees Worked With
Lisa Krah
June 13, 2012
I travel all the way up from the Philadelphia area to have my car serviced here. The level of care and service I receive is fantastic. I HIGHLY recommend this dealership for the friendliness of the sta have my car serviced here. The level of care and service I receive is fantastic. I HIGHLY recommend this dealership for the friendliness of the staff, the level of care my car receives and the appearance of their showroom and facility. Well done on all fronts. More
by AJMasucci
Employees Worked With
Brenda Willis
June 13, 2012
Upon reviewing Honda, Ford and Toyota cross overs, we Upon reviewing Honda, Ford and Toyota cross overs, we chose to visit Toyota first. We called and after talking with Andy Noone, Sales rep, we we Upon reviewing Honda, Ford and Toyota cross overs, we chose to visit Toyota first. We called and after talking with Andy Noone, Sales rep, we were invited to look and test drive the Rav 4. After spending an hour or so with Andy my wife I decided not to look any further. We are first time owners of a Toyota and were sold on the Toyota Care and how professional Andy and other staff members treated us while we inquired on the vehicle. I realize it's only 5 weeks but we are very happy and pleased with our new Rave 4. Thanks to all and especially Mary Jo Preno for a delightful follow up phone call, your staff could not be nicer. Jack & Pat DeLeo More
by jackd
June 13, 2012
We purchased a Toyota Corolla in April 2011. This was our first brand new car purchase in 15 years! When we were ready for an additional new car this past April, we returned to Toyota of Scranton and Ch our first brand new car purchase in 15 years! When we were ready for an additional new car this past April, we returned to Toyota of Scranton and Chris Wagner. We felt we had been treated very fairly on our first purchase and wanted to deal with Chris again. Chris and the entire team at the Scranton Dealership worked to make our new car experience very customer friendly. They seem to realize the investment you as the owner are making in their product and they take great pride in presenting you with the full package. There were many choices on the lot, but we ended up wanting a Rav 4 that Chris had to do a dealer exchange for. This was all done promptly. The finance package was put together and the signing was smooth and efficient. We have experienced Toyota service with our Corolla and know that the service dept is efficient and well run. All in all we have had 2 very positive experiences with Toyota of Scranton and most especially with Chris Wagner! More
by mcdonald105
Employees Worked With
joseph mcdonald, Chris Wagner
