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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,419 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,419 reviews

January 21, 2025

I am always pleased with the service I receive from Jonathan Higgins and the service department. More

by BIFFY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Toyota of Scranton responded

BIFFY7, Thank you for your kind words and for being a valued guest, Biffy7! We're thrilled to hear that Jonathan Higgins and our service team continue to provide you with excellent service. Your satisfaction means a lot to us, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

January 18, 2025

Only good things happen at Toyota of Scranton. I have been a return customer for years. More

by Camille
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

Toyota of Scranton responded

Hi Camille, Wow, thank you for your loyalty and kind words! We truly appreciate you being a part of the Toyota of Scranton family. It’s always a pleasure serving you, and we look forward to many more great experiences together. See you next time! Warm regards, The Toyota of Scranton Team

January 18, 2025

The whole process was a good experience from the internet add to my salesman and finance person and the vehicle prep 💯 good Dealership More

by GBWARMOUTH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

Toyota of Scranton responded

Thank you for your fantastic review! We're thrilled to hear that your experience—from the online ad to working with our sales, finance, and vehicle prep teams—was smooth and enjoyable. Your support means a lot to us! If you ever need anything in the future, we're here to help. Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

January 16, 2025

The people where nice and the staff were plight and helpful and I was pleased with the service More

by JEFFPACINI0099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Toyota of Scranton responded

JEFFPACINI0099, Thank you for your review! We're glad to hear that our team was polite, helpful, and that you were pleased with the service. If there's anything we can do to make your next visit a 5-star experience, we'd love to hear your feedback. We appreciate your support and look forward to serving you again! Warm regards, The Toyota of Scranton Team

January 16, 2025

IT WAS A PLEASURE WORKING WITH COREY. HE WAS HELPFUL IN GETTING WHAT I WANTED. HE ALSO COMPLETED FOLLOW UP AFTER MY PURCHASE TO SEE IF I WAS HAPPY. More

by COACHCFG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Toyota of Scranton responded

COACHCFG, Thank you for sharing your experience! We're thrilled to hear that Corey provided helpful service and followed up to ensure your satisfaction. We appreciate your business and look forward to serving you again in the future. Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

January 16, 2025

They were very friendly and everything was smooth. Two things we didn’t satisfied that they didn’t explain well about the finance and the function of the car. More

by CZIOTKA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Toyota of Scranton responded

CZIOTKA, Thank you for your feedback! We're glad to hear that our team was friendly and that everything went smoothly. However, we’re sorry to hear that the finance and vehicle features weren’t explained as thoroughly as expected. Your experience matters to us, and we’d love the opportunity to provide any additional information you need. Please feel free to reach out, and we’ll be happy to go over any details. Thanks again for choosing us! Take care, The Sales Team Toyota of Scranton

January 16, 2025

Excellent customer service. All work on vehicle has been professionally accomplished in a timely manner. More

by MAMAMARY516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Toyota of Scranton responded

MAMAMARY516, Thank you for your kind words! We're thrilled to hear that you had a great experience with our team and that your vehicle service was completed professionally and on time. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

January 15, 2025

Smooth transition from sales to finance to delivery. No pressure, sales personnel knowledgeable about the product. More

by RBUTLER90
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianne Cucura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Richards
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Jan 16, 2025 -

Toyota of Scranton responded

RBUTLER90, Thank you for your review! We're glad to hear that your experience was smooth and pressure-free. Our team takes pride in providing knowledgeable and seamless service from start to finish. We appreciate your business and hope you enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

January 15, 2025

Dave is very friendly and helpful. Also enjoy the hospitality while waiting for the service to be finished . More

by MICHAELG210
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Toyota of Scranton responded

MICHAELG210, Thank you for your kind words! We're so glad to hear that Dave was friendly and helpful during your visit. It's also wonderful to know you enjoyed the hospitality while waiting for your service to be completed. We appreciate your support and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

January 15, 2025

no complaints. thank you. friendly staff. wish they were not so pushy on added warranty More

by TRAVERDARREN
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Toyota of Scranton responded

TRAVERDARREN, Thank you for your feedback! We're glad to hear you had a positive experience with our team. We always strive to provide helpful options, but we understand that too much information can sometimes feel overwhelming. Your input is appreciated, and we'll take it into consideration. If there's anything else we can do for you, please let us know Warm regards, The Toyota of Scranton Team

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