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Toyota of Scranton
Scranton, PA
5,333 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,333 reviews
November 27, 2024
Very pleased with my purchase. Corey was very professional and made my purchase experience seamless. Corey was very professional and made my purchase experience seamless. More
by LADDIE219
Verified Customer
November 27, 2024
didn't receive service. That's all I have to say for these fifteen words. That's all I have to say for these fifteen words. More
by ONEILLK
November 27, 2024
I feel special when I drop my vehicle off for service. I don’t have to get out of my car until I’m in the building and the staff is so attentive. I was given a food voucher to use at their state-of-the-ar I don’t have to get out of my car until I’m in the building and the staff is so attentive. I was given a food voucher to use at their state-of-the-art waiting and coffee shop area. I feel right at home here. I believe I made a good choice by buying a new Toyota! More
by MKIELAR
Employees Worked With
November 27, 2024
Always an easy,no hassle,no pressure experience with whatever my Toyota Dealer needs may be whatever my Toyota Dealer needs may be More
by rjs671
November 26, 2024
Taken care of problem solved. Took vehicle in without appt because of warning that came up Took vehicle in without appt because of warning that came up More
by DAHRDH
Employees Worked With
November 26, 2024
Customer friendly, even get a voucher for the in-house deli/coffee counter, which has good eats. Almost 2 hours for a scheduled oil change and tire rotation, seems a little long . Then the expected sug deli/coffee counter, which has good eats. Almost 2 hours for a scheduled oil change and tire rotation, seems a little long . Then the expected suggestion to change the cabin filter at 7,000 miles for $90, yeah, right. Everyone was nice and friendly, a professional dealership experience. More
by LABANALYST2004
Employees Worked With
November 25, 2024
Great customer service. There was a noticeable improvement in how my vehicle drives now. The vehicle drives smoother and more efficient. There was a noticeable improvement in how my vehicle drives now. The vehicle drives smoother and more efficient. More
by IANALEX87
Employees Worked With
November 25, 2024
Gave a $2000 deposit on a truck before it was built. Week later salesperson called to say they couldn’t sell it to me for agreed upon price because it was a stick shift and they wanted to raise the pric Week later salesperson called to say they couldn’t sell it to me for agreed upon price because it was a stick shift and they wanted to raise the price $3000 over what we agreed upon. Claimed the nearest other stick shift was over 200 miles away in a bordering state. I told them I found 2 about 50 miles away and their response was: “but there’s isn’t actually on the lot yet…” 1. They were on the lot so their facts were a complete lie. 2. My ordered truck wasn’t even in production yet, let alone on their lot. Threats to file a lawsuit and official complaint through Toyota got me nowhere. BBB complaint finally got their attention and offered to sell for original price. I said no so they lowered $1000 but asked if I would consider removing review from BBB. About a month later I noticed dents, paint chips, and rust on the roof. I couldn’t prove it came from them even though it was already showing rust but they offered to pay my deductible to have it repaired as long as they did the work. Their estimate…$9000. Ford dealership nearby with lifetime warranty on the repair was $1800… More
by JOEPA310
Employees Worked With
Customer Relations
November 24, 2024
They are very accommodating and customer friendly. Their service is top notch! I highly recommend them. Their service is top notch! I highly recommend them. More
by SUNIT_SOOM
Employees Worked With
November 23, 2024
Both Hanna and Matt were great to deal with. They answered all my questions and gave me information that altered my purchase decision. Politeness, knowledge good listening skills and honesty are They answered all my questions and gave me information that altered my purchase decision. Politeness, knowledge good listening skills and honesty are not all that common.in business today. Congratulations on having qualified professionals in your business. I have spent 33 years in sales and there is very little I would have done differently. More
by RONSKUBIC
