Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,167 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership
View Awards

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 5,167 reviews

September 04, 2024

I went in with two issues and when I left, they did not resolve my issues. I feel because it was the end of their workday that they didn’t want to bother working on my issue that I have with my 2023 tundra More

by Co2jimmyT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who the service technician was assigned that day
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

Thank you for taking the time to provide your feedback. We're truly sorry to hear about your recent experience and understand your frustration. Resolving issues for our customers is a top priority, and it’s disappointing to hear that we fell short in addressing your concerns with your 2023 Tundra. We want to make things right. Could you please reach out to us directly at 570.702.8776, so we can discuss your concerns in detail and find a solution? Your satisfaction is important to us, and we’re committed to ensuring that your issues are resolved promptly. Thank you for giving us the opportunity to address this matter. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 04, 2024

Everyone was so kind and informative. They answered every question we had and gave us the best deal for my new car. It was great working with Emily and Justin. More

by Klare
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Hardinger
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

Klare, hear that you found our team to be kind and informative. Emily and Justin will be especially pleased to know they made a great impression. We’re committed to providing the best possible service and are delighted that you felt well taken care of. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new car and have a wonderful day! Best regards, The Sales Team Toyota of Scranton

September 04, 2024

We had a very good experience from start to finish. Everyone was very knowledgeable and answered all our questions. More

by RANGLIN4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Toyota of Scranton responded

RANGLIN4, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us from start to finish. Our team takes pride in being knowledgeable and helpful, so it’s wonderful to know that we met your expectations. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Enjoy your new Toyota! Warm regards, The Toyota of Scranton Team

September 03, 2024

Good communication, made an effort to find a vehicle that I wanted, friendly and welcoming. More

by Ean Blank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Patino-Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

Ean Blank, Thank you for your wonderful feedback! We're thrilled to hear that you appreciated our communication and the effort we made to find the perfect vehicle for you. It’s great to know that you found our team friendly and welcoming. Your satisfaction is our top priority, and we’re glad we could meet your needs. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again! Warm regards, The Toyota of Scranton Team

September 03, 2024

The work was done in a professional manner. I was kept informed and was completed timely. I was very satisfied. More

by dorrson99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fowler
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

dorrson99, Thank you for your kind words! We’re delighted to hear that you found our service professional, timely, and satisfying. Keeping our customers informed and ensuring quality work are top priorities for us, so it’s great to know we hit the mark. If you have any more needs or questions in the future, please feel free to reach out. We look forward to serving you again! Best regards, The Toyota of Scranton Team

September 03, 2024

I can't say enough good about Toyota of Scranton. You always hold your breath when you go to a new dealer for the first time. Toyota of Scranton has come through with flying colors. Every experience More

by COLIN25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Ticonchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

COLIN25, Thank you so much for your kind words! We’re delighted to hear that your experiences with Toyota of Scranton have consistently met your expectations and made you feel comfortable and cared for. It’s our goal to ensure that every aspect of your visit—whether it’s sales, finance, or service—is smooth and positive. Your trust and satisfaction mean a lot to us. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to continuing to serve you! Warm regards, The Sales Team Toyota of Scranton

September 03, 2024

Service was prompt and service advisor was terrific. She was knowledgeable, professional and pleasant. Work was completed in a timely matter and everything was more than satisfactory. More

by wampac56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

wampac56, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience and that Kacie met your expectations with her knowledge, professionalism, and pleasant demeanor. It's wonderful to know that everything was completed to your satisfaction and in a timely manner. If you ever need anything else or have further questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, The Service Team Toyota of Scranton

September 02, 2024

Awesome job and love the voucher. All work was done on time. Will always go to Toyota dealership for my car services. Thanks More

by CCKRAMER16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

CCKRAMER16, Thank you for your fantastic review! We’re thrilled to hear that you were pleased with the work and enjoyed the voucher. It's great to know that everything was completed on time and that you plan to continue choosing us for your car services. We truly appreciate your loyalty and look forward to serving you in the future. If you need anything else, don’t hesitate to reach out! Best regards, The Service Team Toyota of Scranton

September 01, 2024

Always courteous and pleasant service people. Very good atmosphere to wait for my car. I have never had a problem. More

by TRCOBRIN
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

TRCOBRIN, Thank you for your wonderful review! We’re thrilled to hear that you’ve consistently experienced courteous and pleasant service, and that you find our waiting area comfortable. It’s great to know that you’ve never had any issues with us. We appreciate your continued trust and support, and we look forward to providing you with excellent service in the future. If you need anything at all, don’t hesitate to reach out! Warm regards, The Toyota of Scranton Team

September 01, 2024

friendly staff well kept interior the availability of coffee and food and wi fi are helpful More

by GHSHOENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

GHSHOENER, Thank you for your kind words! We're delighted to hear that you enjoyed the friendly service and appreciated the amenities we offer, including the coffee, food, and Wi-Fi. It’s great to know that our efforts to maintain a welcoming and comfortable environment are making a positive impact on your experience. If there's anything else we can do to make your visits even better, please let us know. We look forward to seeing you again soon! Warm regards, The Toyota of Scranton Team

1
...
4
5
6
...
517