Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,333 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership
View Awards

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 5,333 reviews

December 05, 2024

I have been reaching back after my service and nobody’s answering the call or reaching back to me to see what is the problem that I’ll keep calling More

by BELKY179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Warrington
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Toyota of Scranton responded

Dear Belky179, Thank you for taking the time to share your feedback. We sincerely apologize for the difficulty you experienced in getting a response from us. Ensuring clear and timely communication is very important to us, and we regret that we fell short in this instance. I’m glad we were able to connect with you on 12/6/24 and schedule an appointment to address your concerns. If there’s anything else you need in the meantime, please don’t hesitate to reach out. We’re here to help and committed to making this right. Thank you for giving us the opportunity to assist you. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 05, 2024

Prompt service and associate support by clearly explaining what was needed.as well as updating me during the service visit. More

by SGRAY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Toyota of Scranton responded

Dear SGRAY6, Thank you for your kind review! We’re delighted to hear that you received prompt service and clear communication during your visit. Keeping our customers informed every step of the way is a priority for us, and it’s wonderful to know that we met your expectations. We appreciate your trust in us and look forward to assisting you again in the future. Safe travels! Warm regards, The Service Team Toyota of Scranton

December 04, 2024

I have changed my previous rating from one star to five stars. The only minor concern was about the salesperson, who was terrific nevertheless, and extremely helpful, however, she could have smiled a litt More

by suscon535
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gatto, Mary Jo Preno
Report | Print
Dec 04, 2024 -

Toyota of Scranton responded

suscon535, Thank you so much for updating your review and sharing your experience with us. We're truly grateful for the opportunity to make things right and are glad to hear that we could provide a resolution that met your expectations. We appreciate your understanding regarding the busy day during your initial visit, and we’ll be sure to share your feedback with our team to ensure we continue improving. It’s wonderful to know that your experience with our service department was excellent and that you’re happy with your vehicle purchase and trade-in deal. We’re here for you anytime you need us, and we look forward to serving you again in the future. Thank you for choosing Toyota of Scranton! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 04, 2024

I feel as though I get the run around every time I bring the truck in, especially when my wife brings it in. The last instance with the tire she was told that they were rotated improperly but when they fou More

by CHRISTOPHER.COAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Toyota of Scranton responded

CHRISTOPHER.COAR, Dear Christopher, Thank you for sharing your feedback and bringing these concerns to our attention. We're truly sorry to hear about your experience and that you feel you've been getting the runaround during your visits. This is not the level of service we strive to provide, and we understand how frustrating this must have been for both you and your wife. Your concerns regarding the tire rotation and brake pad explanation are important to us, and we’d like the opportunity to review the situation in detail to ensure everything was handled appropriately and transparently. Additionally, we’d be happy to address the pricing concerns to provide clarity and discuss any options we can offer. Please reach out to me directly at 570.702.8776, so we can further discuss this and work towards a resolution that earns back your trust. We value your loyalty as a Toyota of Scranton guest and want to ensure you feel confident and supported during every visit. Thank you again for your feedback, and we look forward to speaking with you soon. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 02, 2024

This Cinderella found her slipper at Toyota of Scranton! For me, safety and comfort behind the wheel is foremost, so our Certified RAV4 is a perfect fit. This was our second car purchased at Toyota of Scran More

by hanka1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Toyota of Scranton responded

hanka1, Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that your Certified RAV4 is the perfect fit—just like Cinderella's slipper! Ensuring your safety and comfort behind the wheel is what we strive for, and we're honored to be your trusted dealership, even 70 miles away. It means a lot that you chose us not just once but for your second vehicle as well. We're also glad you opted for the Sentinel ceramic coat paint protection—it’s a fantastic choice, and we’re so happy the car looks great! Your kind words about our team and selection make our day. Thank you for being part of the Toyota of Scranton family. We look forward to seeing you again in the future! Safe travels in your RAV4! Warm regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

November 30, 2024

Cory was fantastic. Made the process very easy! He was also very straightforward with the pricing More

by CABRAHAMSEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 30, 2024

I had no problems with my service appointment. Jon Higgins was very helpful and professional. I am very happy with the service. More

by nybaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2024 -

Toyota of Scranton responded

nybaker, Thank you for your kind words! We're thrilled to hear that your service appointment went smoothly and that Jon Higgins provided helpful and professional service. Your satisfaction means the world to us, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

November 30, 2024

Always a great experience dealing with Dave Greico and Toyota of Scranton thank you a a More

by JMPLAWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2024 -

Toyota of Scranton responded

JMPLAWLER, Thank you for your wonderful feedback! We're so glad to hear that Dave Grieco and our team continue to provide you with great experiences. Your support means a lot to us, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

November 30, 2024

Best dealership we've ever been in. Everyone was very helpful and professional. The cafe inside is a nice touch. More

by CBOUT2000
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Turs....5 stars
Report | Print
Nov 30, 2024 -

Toyota of Scranton responded

CBOUT2000, Thank you for the fantastic review! We're delighted to hear that you had such a great experience with us and appreciated the helpful and professional service from our team. We're also glad you enjoyed the café—we aim to make every visit as comfortable as possible. We look forward to welcoming you back! Warm regards, The Service Team Toyota of Scranton

November 28, 2024

Pleasant environment, very professional all my services done in a very timely manner. Everything explained in detail thank you very much. More

by DS822412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Toyota of Scranton responded

DS822412, Thank you for your wonderful review! We're delighted to hear you had a pleasant experience and found our team to be professional and thorough. Providing timely service and clear communication is always our goal. We appreciate your kind words and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

1
...
3
4
5
...
534