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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,477 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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Today: 8:30 AM - 6:00 PM Closed Now
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,477 reviews

April 12, 2025

Great service and attentive service support! Also , love that I can work and enjoy a snack while waiting for my car service to be completed . More

by COACHANDSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2025 -

Toyota of Scranton responded

COACHANDSUE, Thank you for the great review! We're glad you enjoyed the service and the convenience of being able to work and grab a snack while you waited. We aim to make every visit comfortable and stress-free. We appreciate your kind words and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

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April 10, 2025

Everyone was very professional and fulfilled all my questions. Emily was most helpful in not only the sale of the vehicle but explaining everything to me and the operation of the vehicle More

by John Hudak
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily
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Apr 10, 2025 -

Toyota of Scranton responded

Hi John, Thank you so much for your kind words! We’re thrilled to hear that our team was able to answer all of your questions and provide a professional experience. Emily will be especially happy to know that her efforts in both the sale and vehicle orientation made a positive impact. We truly appreciate your business and hope you’re loving your new vehicle! Warm regards, The Sales Team Toyota of Scranton

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April 10, 2025

Friendly, helpful, and caring. I was apprehensive about getting a new car and everyone was very helpful through the whole process and I was able to leave knowing I was upgrading to More

by AKOBESKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Toyota of Scranton responded

AKOBESKY, Thank you so much for your kind words! We’re thrilled to hear that our team helped ease your apprehension and made the process of upgrading to a safer, more modern vehicle a smooth one. It’s wonderful to know the trade-in was easy and the service met your expectations. We truly appreciate you choosing us and look forward to being here for you whenever you need us! Warm regards, The Sales Team Toyota of Scranton

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April 07, 2025

Very nice people who would just about do anything for customers. Keep it up Scranton Toyota. More

by DELARKIN2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Toyota of Scranton responded

DELARKIN2000, Thank you for the kind words! We're so glad you had a great experience with our team. We truly care about our customers and always aim to go above and beyond. Your encouragement means a lot—thanks for being part of the Toyota of Scranton family! Warm regards, The Service Team Toyota of Scranton

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April 06, 2025

The dealership was highly professional. They were quick with my service and were not pushy. More

by BCRONAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Winkler
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Apr 07, 2025 -

Toyota of Scranton responded

BCRONAUER, Thank you for the great feedback! We’re happy to hear you had a professional and efficient experience with us. We believe in providing honest service without any pressure, and we’re glad that came through. We appreciate your visit and hope to see you again! Warm regards, The Sales Team Toyota of Scranton

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April 05, 2025

I had to bring my car back after servicing. I disliked being made to feel as if I didn't know my own car how it drives or noise it made or didn't .. Overall whatever it was they fixed 2nd time More

by Nygal3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't have one
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Apr 07, 2025 -

Toyota of Scranton responded

Nygal3, Thank you for taking the time to share your experience. We’re sorry to hear you felt dismissed when describing the issue with your vehicle—that's never how we want our guests to feel. Your insight is valuable, and we appreciate you giving us the opportunity to make things right on the second visit. We're glad to hear the issue was resolved and that you found our team and waiting area pleasant. We hope to provide a smoother experience for you next time. Warm regards, The Service Team Toyota of Scranton

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April 05, 2025

From check in to check out the service was excellent. Keep up the your service program. More

by JSCZYZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Toyota of Scranton responded

JSCZYZYK, Thank you so much for your kind words and for being a valued customer! We're thrilled to hear your experience from check-in to check-out was excellent. We'll definitely keep working hard to maintain the level of service you deserve. Looking forward to your next visit! Warm regards, The Service Team Toyota of Scranton

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April 02, 2025

They always recommend more services than you come in for. It’s becoming cost prohibitive. I went in for a tire rotation. And spent over $700.00. I’m currently looking into a private mechanic. It’s not my ser More

by Auntbee#5
Recommend Dealer
No
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Toyota of Scranton responded

Auntbee#5, Thank you for sharing your feedback. We're sorry to hear that your recent visit felt overwhelming, and we truly understand your concerns about cost. We aim to keep our guests informed of any recommended services to maintain vehicle safety and performance, but we never want anyone to feel pressured or surprised. We’d really like the opportunity to speak with you directly and better understand your experience. Unfortunately, we’re unable to locate your information in our system. At your convenience, please reach out to Mary Jo Preno at 570.702.8776, or feel free to share your name so we can follow up with you personally. Your satisfaction is important to us, and we’d appreciate the chance to make things right. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

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April 02, 2025

Process was easy service was excellent staff was top notch very helpful will be using toyota again More

by DNOVAK207
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Toyota of Scranton responded

DNOVAK207, Thank you for the 5 stars and the great feedback! We’re thrilled you had a smooth, helpful, and high-quality experience with us. We’re here whenever you need us—see you next time! Warm regards, The Toyota of Scranton Team

April 01, 2025

We had a great experience second truck bought from Scranton Toyota. Thank you for your patience More

by SHAWN110
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Toyota of Scranton responded

Thank you so much for coming back to see us, Shawn! We’re honored to have earned your business again, and we’re glad to hear your experience was a great one. Your trust and kind words mean a lot—enjoy your new truck, and we’re always here if you need anything! Warm regards, The Sales Team Toyota of Scranton

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