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Toyota of Scranton

Scranton, PA

4.7
5,080 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,080 reviews

September 08, 2020

I think the bill was too high. The dashboard engine light signed was left on.. otherwise, the service was good and checkout was faster than before. More

by MVANSTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Toyota of Scranton responded

MVANSTON, our goal is to provide 5 star service experience for our customers. If we can assist with anything please let us know. Are you able to stop by so we can reset you light on the dash? That is not a problem. We do appreciate your feedback. Thank you.

September 08, 2020

I had a scheduled appointment for an oil change and tire rotation. I was advised that the service would take one hour. I sat for 3 1/2 hours with no update on the status of my vehicle. As an 80 year old More

by KMILLER01
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Dudascik
September 08, 2020

I now have four Toyota of Scranton vehicles parked in my driveway. This should be a very obvious statement of how pleased I continue to be with the professionalism and attention I consistently experience w More

by MBBW1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Toyota of Scranton responded

MBBW1, what an amazing review and testimonial for our dealership. Thank you for your loyalty. That is why we do what we do! David Grieco is an outstanding team member. He works diligently every day to provide our customers with the best experience. Thank you for acknowledging his efforts. Take care. We appreciate your kindness.

September 07, 2020

The sales manager , George, and the salesman, Maxx, did everything they possibly could to make sure I was able to get the vehicle I wanted. More

by LEGALEAGLE1110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden, Michael Reilly
Sep 08, 2020 -

Toyota of Scranton responded

Legaleagle1110, we are very happy Maxx was able to get you into the exact vehicle you wanted to purchase. Enjoy for many miles. Thank you for the perfect, 5 star rating. Take care.

September 07, 2020

We purchased a Highlander several weeks ago. We still haven’t met with the product specialist to go over the features. They stripped the thread and scratched car putting the plate on. Waited 5 hours to h More

by kimscar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Felkowski
Sep 08, 2020 -

Toyota of Scranton responded

Thank you for your feedback. Our Vice President of Guest Experience, Mary Jo Preno, will reach out to you to discuss your situation. Thanks again. Is there a good time to reach out to you? Please let us know.

September 07, 2020

My experience with Toyota of Scranton was an enjoyable experience. Brian Burgess was very helpful to me when I bought my new car. He picked me up at my house and he explained all of the features on the More

by nybaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Sep 08, 2020 -

Toyota of Scranton responded

nybaker, thank you for purchasing your new vehicle at our dealership. We are delighted to know Brian was so helpful. Enjoy your vehicle. Also, we appreciate the great review. Take care.

September 07, 2020

Smooth / excellent transaction. Professional and very fair with price and trade value. Corey was very responsive to emails and phone calls. Joe Gatto worked with me on price until we made the deal. More

by BAKSMITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gatto
Sep 08, 2020 -

Toyota of Scranton responded

Baksmith, thank you very much for the great review and awesome comments.. Both Corey and Joe are totally focused on providing our customers with the best experience. Take care.

September 06, 2020

Prompt with my appointment and was given a text name to check on the status of the work on my car. Finished in a short time and was on my way More

by silverfocks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Toyota of Scranton responded

Thank you for the perfect, 5 star review. We are thrilled you had an outstanding service visit. Take care.

September 05, 2020

Wonderful experience as always! Everyone went out of their way through the whole process. I appreciate everyone who helped me & Jenna for taking the time to explain everything to me! More

by KKUCHINSKAS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski
Sep 07, 2020 -

Toyota of Scranton responded

We are happy you had an excellent experience, KKUCHINSKASO. Thank you for your perfect review and awesome feedback. Jenna is all about assisting her customers so they have a clear understanding of all the paperwork involved in the sales process. Take care.

September 02, 2020

Service was excellent and people working there were also excellent in their treatment of me, the customer. My appointment was for 4:15 and they did not take my car in until 5:15 but then it hit excellent se More

by CATHY4810
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Sep 02, 2020 -

Toyota of Scranton responded

Thank you, CATHY4810 for the perfect, 5 star review of your recent service visit. We appreciate your feedback. Take care.

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