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Toyota of Scranton

Scranton, PA

4.7
5,468 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,468 reviews

March 17, 2021

Booked too many appointments Booked too many appointments Booked too many appointments Booked too many appointments Booked too many appointments Booked too many appointments Booked too many appointments Book More

by KENNYK325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2021

Alan did a great job taking care of my warranty work from analysis to rental car to completion. I bought 2 new cars at Toyota of Scranton last year. With Service like this I will definitely buy here again. More

by ALANKOGOY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

We are thrilled!!! Thank you for your compliments on our service and sales departments. We look forward to serving you and your family for many years. Take care.

March 17, 2021

Sales and financial department were great to work with. This is the 4th car I’ve bought and by far the best service. Just hope the service department can do as good of a job. Time will tell. More

by BRIAN18508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Matarese
Mar 18, 2021 -

Toyota of Scranton responded

Brian, so kind of you to be so loyal to our dealership. That is such a compliment. Thank you! Enjoy your new vehicle. Take care.

March 17, 2021

allyssa was unbelievably professionaly, helpful and courteous. everything was on time. one little problem i have now lost 2 hubcaps since inspection. will stop for another hubcap More

by MANITOBABOB17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Mar 18, 2021 -

Toyota of Scranton responded

Thank you for letting us know about your service experience. Sorry to hear about your hubcaps. Please check with our parts department to confirm we have a hubcap in stock for your vehicle. Take care.

Mar 18, 2021 -

MANITOBABOB17 responded

i was told yesterday when i stopped in to report 2nd hubcap missing that someone would call me today..

March 17, 2021

First time I have found engine oil all over the engine compartment. Evidently they didn’t use drain around filter and left it run down, when engine started fan blew it all over. More

by JEM21036
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Mar 18, 2021 -

Toyota of Scranton responded

Jem21036, so sorry that happened. Did we take care of cleaning your engine? Please contact our Vice President of Guest Experience, Mary Jo Preno, to discuss. You can reach her at 570.702.8776. Thanks so much.

Mar 18, 2021 -

JEM21036 responded

No the next day I found oil on my garage floor,that’s when I seen what happened next time I will look under hood before leaving the Dealership.

March 16, 2021

It was fast service, no hassle and very professional. I received multiple reminders for my appointment, which I appreciated. They did a very good job. More

by COREYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

Coreys, We are happy to hear you appreciate the service reminders. Thank you for the top rating. Take care

March 16, 2021

Great service I will not take my car anywhere else! Easy scheduling, friendly service, and quick service. We have never had an issue with this dealer. More

by CCOLON254
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Mar 18, 2021 -

Toyota of Scranton responded

CColon254, we all appreciate your loyalty to our dealership. We want to earn your business and respect. Thanks so much. Take care

March 16, 2021

I can't say enough about how we were taken care of for the last more than six years. We just leased our third Rav4. Andrew Weinberg went above and beyond treating us great going on over six years. Doug More

by GOLDENS1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Mar 18, 2021 -

Toyota of Scranton responded

Goldens1022, we are honored by your loyalty and will continue to work for you. Thank you for the awesome review. Andrew and Doug are dedicated to providing our guests with the ultimate experience. We know you had an excellent experience. Thanks again. Take care.

March 16, 2021

The associate was polite, had to remind them to check the warranty again before they billed me $1100. Dislike that you can only talk to one assigned person about you're vehicle. More

by Nepa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

Nepa, if you need assistance please ask. If you would like to speak to someone specific do not hesitate to ask for them when you are here. We will try our hardest to accommodate your requests. Thank you.

Mar 18, 2021 -

Nepa responded

It wasnt that i wanted to speak to someone specific. I was told i could only speak to one person about my service, kept on hold for over 10 minutes, or sent to voicemail. All i needed was someone, anyone to just say it was finished. Every time i asked i was instructed that i needed to speak directly to my personal adviser.

Mar 18, 2021 -

Toyota of Scranton responded

That is not how we want to treat our guests. Our apologies. Would you please give our Vice President of Guest Experience, Mary Jo Preno, a call. You can reach Mary Jo at 570.702.8776. Your feedback is greatly appreciated.

March 16, 2021

Smooth lease transaction. Fast turnaround on the lease. Everything was ready to go when we came in for the signatures. Professional sales person Corey was on top of the deal. More

by Joe25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

Thank you, Joe25, for your 5 star rating and great review. We are happy to know you enjoyed working with Corey. He wants to make your experience memorable. Enjoy your new vehicle. Take care.

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