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Toyota of Scranton

Scranton, PA

4.7
5,188 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,188 reviews

May 03, 2021

Efficient service. Friendly personnel. Convenient. Am a returning customer not much more to say. You should not have a minimum for the words. Good bye. More

by Ebduffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
May 03, 2021 -

Toyota of Scranton responded

ebduffy, thanks so much for letting us know about your experience. We are delighted we earned 5 stars. Thank you! Take care.

May 03, 2021

I lost previous response somehow .. I said employee was great ... very informative .. not pushy .. yet let me know what may be needed by next appt ... csnt remember what else I typed .. but def all good More

by BGOLDOVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
May 10, 2021 -

Toyota of Scranton responded

bgoldovich, thanks for taking the time to send a second review. We are thrilled you enjoyed working with Jason. You do have the ability to request Jason when you make your next service appointment. We look forward to your next visit. Take care.

May 03, 2021

Joe Mercado was very helpful with finding us the truck we needed for towing our new camper/trailer. Once we told him what we needed, it was just a matter of a few hours before we were in our new pick-up truc More

by EXCELUSP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
May 10, 2021 -

Toyota of Scranton responded

Excelusp, enjoy your new camper, trailer and truck. Sounds like you will be taking some trips this summer. Have fun. We are delighted Joe was so helpful. That is what guest experience at Toyota of Scranton is all about. Take care.

May 02, 2021

I had a very pleasant experience my last service at Toyota of Scranton. The service was great the price was right and it’s always a pleasure to deal with the staff there especially Mary Jo Preno who is More

by aferdyn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Jo Preno
May 03, 2021 -

Toyota of Scranton responded

Aferdyn, your loyalty to our dealership is such a compliment. Thank you for your friendship throughout the years, it is appreciated. We look forward to your next visit. We will pass along your comments regarding Mary Jo. Thank you!

May 02, 2021

Always great service and concern for the customer. Great people to talk to and work with. Work was done in the time promised. Five stars from me. More

by SPUCILOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Toyota of Scranton responded

Spucilowski, thank you for the perfect, 5 star review. It is appreciated. We are delighted you had an awesome service visit. Take care.

May 02, 2021

Dealership is fantastic. Everyone from the service department to sales: courteous, kind, party, honest, and competent. We have purchased a number of vehicles from this dealership and really won’t go a More

by LOUGHNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton Thomas
May 03, 2021 -

Toyota of Scranton responded

Loughney, your loyalty is great appreciated. We take it as a compliment...we strive daily to make our business the best in customer experience. Thank you again for many years of friendship. Take care.

May 02, 2021

Service writer was very helpful and seemed genuinely concerned about making sure I wasn’t inconvenienced. Kacie kept well informed about the progress with my vehicle. More

by MDAGATA
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Toyota of Scranton responded

We are happy to know Kacie took great care keeping you updated on the status of your vehicle. Thank you for the perfect, 5 star rating, Take care.

May 01, 2021

Max Broden was very helpful and got me the car I wanted. I’m very pleased with my purchase. I told him exactly what I wanted and he was able make it happen. He stayed well beyond his days end to complete th More

by MARIBIDWELL0214
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxx Broden
May 03, 2021 -

Toyota of Scranton responded

Great review of your buying experience, Maribidwell0214. Thank you for taking the time to let us know about your experience. It is appreciated.

May 01, 2021

Frank was an extremely helpful salesperson. Am sorry to learn that he has left the company. He went out of his way to get the car that my wife really wanted. Get him back to your employment!! More

by DANFRITZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
May 03, 2021 -

Toyota of Scranton responded

Thank you, Danfritz1, for your beautiful words regarding Frank. We also miss him! Take care.

April 30, 2021

Great customer service. Despite a glitch with the online scheduling Alyssa was very accomodating and made sure my vehicle was serviced timely. Easy drop off and easy pick up. More

by KELLABELLA71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Apr 30, 2021 -

Toyota of Scranton responded

Kellabella71, Alyssa is an asset to our service team. She is professional and strives to provide our guests with the best experience. Thank you for taking the time to let us know about your service experience. We all appreciate your kindness. Take care.

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