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Toyota of Scranton
Scranton, PA
5,190 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,190 reviews
June 03, 2021
Fine service as is the Toyota of Scranton Standard. Stephanie is fantastic. Air filters were a little on the pricy side. I bought the extended maintenance plan, well worth the price!! Stephanie is fantastic. Air filters were a little on the pricy side. I bought the extended maintenance plan, well worth the price!! More
by dagger41sg
Verified CustomerEmployees Worked With
June 03, 2021
Not impressed. I do not like the service advisor that has been assigned to me. He keeps suggesting all the "recommended" very expensive maintenance service AND says if I don't get it done that if there has been assigned to me. He keeps suggesting all the "recommended" very expensive maintenance service AND says if I don't get it done that if there is a problem, the problem may be denied under my Toyota extended warranty. Examples 1.) clean the AC vents for $100; fuel injection system cleaning for a total well over $300. If I got all of this nonsense "recommended" service, it would have been over $600 and I would be financially broke. I get the important work done... the tire rotations, the OIL changes, the air filter changes, etc... Your prices are also extremely expensive... I never heard of a fuel injection system cleaning costing well over $300. I am sure I will go bacvk to Hondas as soon as I am ready to purchase a new vehicle. More
by RICH6139
Employees Worked With
I don't know his name, nor do I want to.
June 02, 2021
I bought a brand new Toyota from this dealership last August. I had two services out of four done and recently called about the getting the third service. My vehicle does not need anything done just a q August. I had two services out of four done and recently called about the getting the third service. My vehicle does not need anything done just a quick check. I enquired about scheduling an appointment for the next day. When I called and asked about an appointment before I can even say what I needed the woman on the phone was very rude and said that all her appointments were booked till the following week. I understand that no appointments were available and I have to wait but there is no need to be rude and nasty. And at least listen to my service issue. Needles to say I will not be bringing it back to that dealership. I also have warranty work on another Toyota vehicle. That also will go someplace else. More
by Joneaplcd
Employees Worked With
Someone in service named Chrissy.
June 02, 2021
Great service, courteous employees, frequent updates, was promised an alignment that was not completed on a previous visit but service dept would not agree to it ....?that was disappointing!! promised an alignment that was not completed on a previous visit but service dept would not agree to it ....?that was disappointing!! More
by JACOBSMARILYN88
Employees Worked With
June 01, 2021
My car was done in less than an hour. Stephanie was informative and friendly and I was very pleased with my visit. I will continue to use your service department. informative and friendly and I was very pleased with my visit. I will continue to use your service department. More
by VAUGHN758
Employees Worked With
June 01, 2021
Great car buying experience. Both AJ and Michael were extremely friendly and helpful. 10/10 would recommend friends/family to buy from them in the future extremely friendly and helpful. 10/10 would recommend friends/family to buy from them in the future More
by JIM.MCCAWLEY
Employees Worked With
AJ Wallace, Michael Reilly
June 01, 2021
With the pandemic affecting car purchasing I was concerned about purchasing now. Sylvia worked with me and made the experience comfortable. This is my second car purchase in 2 years. Very pleased wi concerned about purchasing now. Sylvia worked with me and made the experience comfortable. This is my second car purchase in 2 years. Very pleased with it, this time around. Thank you. More
by MPALMER25
Employees Worked With
Sylvia Thompson, Michael Reilly
June 01, 2021
Toyota of Scranton always on point! Alyssa at customer service attentive. Jax konsky as well, made sure he was with me through the whole process. service attentive. Jax konsky as well, made sure he was with me through the whole process. More
by MELARIS042951
Employees Worked With
Jax konsky, Alyssa Esteras
June 01, 2021
David in customer service was extremely helpful. They made a great effort to correct something that had to be fixed. Excellent customer service in this location made a great effort to correct something that had to be fixed. Excellent customer service in this location More
by MARIALSALAK
Employees Worked With
May 31, 2021
I bought my 2019 Tacoma at Scranton Toyota , and I always bring it back for periodic servicing, they are fast friendly and efficient great dealership! bring it back for periodic servicing, they are fast friendly and efficient great dealership! More
by LTD16158@AOL
Employees Worked With
