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Toyota of Scranton
Scranton, PA
5,189 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,189 reviews
July 26, 2021
There with open arms and very polite. Stayed late to make sure the customer was all set and taken care of. Worked efficiently and in a timely manner. sure the customer was all set and taken care of. Worked efficiently and in a timely manner. More
by CONA.NICK
Verified CustomerEmployees Worked With
Sylvia, Michael Reilly
July 25, 2021
In the past service levels were below expectations. This appears to have improved since my previous vehicle purchase. My service advisor was very friendly and helpful. appears to have improved since my previous vehicle purchase. My service advisor was very friendly and helpful. More
by MOZARTX007
Employees Worked With
July 21, 2021
Bought a new Toyota. Jordan was fantastic to work with. He was helpful, friendly and knowledgeable. Had everything set up for smooth transitions. I have not yet had any dealing with service. The parts de He was helpful, friendly and knowledgeable. Had everything set up for smooth transitions. I have not yet had any dealing with service. The parts department would be my worst complaint. There was an order placed, they never called to let me know the part was in. I called Jordan and he let me know they were in so I can in and the gentleman I dealt with (Not sure who) did get the parts installed and was great to work with. Yesterday I tried to call the parts department about 8 different times and they never answered. More
by CAROLMNEAL
July 21, 2021
Abe was great very responsive to calls, was not pushy because I didn’t know what I was looking for and he showed me a few different kinds and kept a eye out for something in my price range. because I didn’t know what I was looking for and he showed me a few different kinds and kept a eye out for something in my price range. More
by KAYLALYNNDIXON
Employees Worked With
Abe was great!
July 20, 2021
Howard, Rich, Max and Ryan were absolutely incredible. They helped me make the right moves and were so helpful. Thank you to the four of you.!! They helped me make the right moves and were so helpful. Thank you to the four of you.!! More
by Delvecchio1589
July 19, 2021
NO THANKS. They do not have a competitive attitude. Lacking in customer service. in short, incompetent. I have seen better, especially with a large dealership. I would definitely go elsewhere. Out of Lacking in customer service. in short, incompetent. I have seen better, especially with a large dealership. I would definitely go elsewhere. Out of all the people involved in the start to finish operation that I talked with, only one guy out of 6 knew his job and did it well, and was honest and helpful. Do the math on those averages. 5 out of 6 dropped the ball! More
by cat3en
July 19, 2021
No complaints here. Arrived on time and was taken right into the service department. After a few questions were asked, Stephanie met me and took me to the service desk where she processed the paperwork and into the service department. After a few questions were asked, Stephanie met me and took me to the service desk where she processed the paperwork and informed me that my vehicle needed a alignment all in a matter of minutes. I was offered refreshments and waited in the comfortable waiting area. Upon completion Stephanie explained what was done and walked me to my car. It doesn’t get much better than that. Toyota of Scranton has great customer service and is a asset to the city of Scranton. More
by MPAMAA
Employees Worked With
July 19, 2021
They treated me very nice people where friendly the place was clean plenty of parking spots the trade in price was more then then expected was clean plenty of parking spots the trade in price was more then then expected More
by RUSTYDOG12
Employees Worked With
Brendan Reilly, AJ Wallace, Michael Reilly
July 16, 2021
I loved working with Brian, he was so friendly and knowledgeable. He was so good at what he does he likely could have upsold me to the higher trim package / model! =) I find it annoying that I ca knowledgeable. He was so good at what he does he likely could have upsold me to the higher trim package / model! =) I find it annoying that I cannot download the apps I was able to with my 2019 Camry through Entune... there is an APP button but other than Alexa no real apps. The recommendation for the dealership is due to the interactions I have had with Alyssa in service, Brian in sales and Ryan in Finance. I myself will likely not be buying a 4th car here. After the 3rd vehicle from Toyota of Scranton I am disappointed that there is no loyalty discount or perks... after talking to other salesmen / dealerships there seem to be better options in the loyalty department. More
by Bernadette
July 15, 2021
Everyone, especially Joe and Maxx) was so helpful from the beginning. In difficult times they made extraordinary efforts to try to get me a vehicle that I might like. They were excellent throughout the wh the beginning. In difficult times they made extraordinary efforts to try to get me a vehicle that I might like. They were excellent throughout the whole process. I couldn't recommend them any higher! THANK YOU. More
by gpasquale7723
Employees Worked With
Maxx Broden
