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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,489 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,489 reviews

December 19, 2024

They were interested in what’s best for me. We could have paid more for a more luxurious car- but they worked with us. I love my car. More

by ZORBA9560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Toyota of Scranton responded

ZORBA9560, Thank you for sharing your experience! We're thrilled to hear that our team prioritized what was best for you and worked with you to find the perfect car. It's wonderful to know you love your car—enjoy every mile! If you ever need anything, don't hesitate to reach out. We're always here for you. Warm regards, the Toyota of Scranton Team

December 19, 2024

Jason is always my contact and he’s very attention to all my auto needs More

by RSANTO1442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Toyota of Scranton responded

RSANTO1442, Thank you for your kind words about Jason! We're so glad to hear he's been attentive to all your automotive needs. We'll be sure to share your feedback with him—it's always great to know when our team members are making a positive impact. We appreciate your trust in us and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

December 18, 2024

Excellent interactions and service; friendly staff Car delivered on time I love my new car! More

by DIRENECHAPMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Toyota of Scranton responded

DIRENECHAPMAN, Thank you so much for your wonderful review! We're thrilled to hear you had an excellent experience with our friendly team and that your car was delivered on time. It’s fantastic to know you’re loving your new car—congratulations! If there’s ever anything you need, we’re here to help. Enjoy every mile in your new vehicle! Warm regards, The Sales Team Toyota of Scranton

December 17, 2024

All employees very professional. Very happy with the product Toyota has to offer the customer. More

by HMCGOVERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Toyota of Scranton responded

HMCGOVERN, Thank you for sharing your experience! We're delighted to hear that you found our team professional and that you’re happy with what Toyota has to offer. Your satisfaction means the world to us, and we’re here whenever you need us. Enjoy your Toyota! Warm regards, The Sales Team Toyota of Scranton

December 17, 2024

Great costumer service and mechanics. After the experience I had with another dealership with my last car, I would recommend Toyota to anyone! More

by MRGN97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Toyota of Scranton responded

MRGN97, Thank you for the wonderful feedback! We’re thrilled to hear that both our customer service and mechanics exceeded your expectations. It’s especially rewarding to know we could provide a better experience for you after your previous dealership visit. We appreciate your recommendation and look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

December 17, 2024

They have helpful and knowledgeable staff. Their prices are tough to beat along with their honesty. I would definitely go there again. More

by J. Regina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Toyota of Scranton responded

J. Regina, Thank you for sharing your positive experience with us! We're glad our team’s knowledge, helpfulness, and honesty stood out to you. It’s also great to hear you found our prices competitive. We truly appreciate your kind words and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

December 16, 2024

Service was great. Everyone was accommodating and patient. I do not have any complaints or suggestions. More

by KELLY_SARTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah
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Dec 16, 2024 -

Toyota of Scranton responded

KELLY_SARTI, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service team and that everyone was accommodating and patient. Providing excellent service is always our goal, and it’s wonderful to know we met your expectations. If there’s ever anything you need in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 16, 2024

“I brought my car to Toyota Scranton for servicing, and the experience was top-notch. The staff was professional, and they completed the work quickly without cutting corners. They even provided a detailed More

by Ho Thang
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Toyota of Scranton responded

Ho Thang, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a top-notch experience with our service team. Professionalism and attention to detail are very important to us, and it’s great to know we delivered on those values. We appreciate your trust and are glad you found the detailed explanation of the services helpful. We look forward to taking care of your car maintenance needs in the future. If there’s ever anything you need, please don’t hesitate to reach out! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 16, 2024

they dont know what they r doingn I will never fo back and I wont reccomend hem either More

by DEELICIOUS63
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Toyota of Scranton responded

DEELICIOUS63, Hi Diana, Thank you for sharing your feedback. I’m sorry to hear about your experience and that we fell short of your expectations. I spoke with you earlier today to better understand what happened, and I’m taking steps to address your concerns. I’m also arranging a meeting with our manager to ensure we resolve the situation and improve moving forward. Your satisfaction is very important to us, and we’d appreciate the opportunity to regain your trust. If you have any additional details or concerns you’d like to share, please don’t hesitate to reach out to me directly. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 16, 2024

This is a well operated and organized business that does everything well to please the consumer. More

by JBOTTJER13
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
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Dec 17, 2024 -

Toyota of Scranton responded

JBOTTJER13, Thank you for your kind words! We’re thrilled to hear that you find our business well-operated and organized. Our goal is always to provide an exceptional experience for our customers, and we’re glad we delivered. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

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